Note : In-person interview is Must
Job Overview
We are looking for an experienced Service Developer ServiceNow to design, develop, integrate, and enhance enterprise solutions on the ServiceNow platform.
The ideal candidate will have strong hands-on experience with ServiceNow development, integrations, custom scoped applications, ServiceNow SDK/NOW SDK, ServiceNow Fluent, REST APIs, and JavaScript, along with experience leveraging AI-assisted development tools such as Now Assist, Build Agent, Cloud-based AI platforms, or similar tools.
Key Responsibilities
Design, develop, configure, test, and deploy scalable ServiceNow solutions following SDLC and enterprise development standards.
Develop and maintain custom scoped applications on the ServiceNow platform.
Build and support ServiceNow integrations using REST APIs and third-party applications.
Leverage the ServiceNow SDK (NOW SDK) to develop, package, and deploy scoped applications using local development tools such as VS Code.
Use ServiceNow Fluent and modern CLI-based development approaches for application development.
Leverage Now Assist for Creator and AI-assisted development tools to accelerate coding, workflow creation, automation, and application development.
Develop and customize workflows, Flow Designer solutions, business rules, client scripts, UI policies, ACLs, notifications, and integrations.
Work with stakeholders to gather requirements, understand business needs, and provide scalable technical solutions.
Analyze existing solutions, identify risks and gaps, and recommend improvements to enhance reliability, scalability, and performance.
Support ServiceNow upgrades by developing and executing comprehensive testing protocols and validating applications after upgrades.
Develop and maintain reports, dashboards, import sets, transform maps, update sets, and other platform components.
Support platform performance, monitoring, troubleshooting, and complex production issues.
Develop and maintain technical documentation, system design documents, and operational runbooks.
Collaborate with global development, application support, business, and technology teams.
Mentor team members and provide technical guidance on ServiceNow development and integration best practices.
Required Skills & Experience
8+ years of hands-on ServiceNow development and implementation experience.
Strong experience with ServiceNow integrations and custom application development.
Hands-on experience with ServiceNow SDK (NOW SDK), including local application development, metadata transformation, packaging, and deployment.
Experience with ServiceNow Fluent, server-side JavaScript, and third-party libraries.
Strong experience with JavaScript, REST APIs, SQL, XML, AJAX, jQuery, and web-based development.
Strong knowledge of Flow Designer, ACLs, Business Rules, Client Scripts, Server-Side APIs, and Client-Side APIs.
Experience with ITSM modules, including Incident, Problem, Change, Knowledge, Service Catalog, and Service Level Management.
Experience with Event Management, Orchestration, CSM, CMDB, Discovery, and Asset Management.
Strong experience with REST API integrations and third-party application integrations.
Experience with ATF, reports, dashboards, import sets, transform maps, update sets, system clones, upgrades, and testing.
Experience developing solutions using custom scoped applications.
Experience with MID Server configuration and ServiceNow platform troubleshooting.
Experience leveraging generative AI/AI-assisted development tools for coding, automation, workflow generation, or application development.
Strong debugging, troubleshooting, analytical, and problem-solving skills.
Preferred Qualifications
Experience with ServiceNow AI/Now Assist, Build Agent, or similar AI-assisted development platforms.
Experience with cloud technologies and modern application development practices.
Experience working in a banking or financial services environment.
Experience working with globally distributed teams.
Strong stakeholder management and communication skills.
Ability to work independently while collaborating effectively across teams.
Bachelor's degree or higher in Computer Science, Information Technology, Engineering, or a related field.
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