Title: Procurement Specialist
Duration: 7 Months contract
Location: Irvine, CA, 92618, (Hybrid)
Description:
The Role
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.
· Answer questions via phone, e-mail, or ServiceNow (CRM) platform; while staying in accordance with established department response times. Preform follow-up’s as necessary
· Document phone calls using ServiceNow (CRM)
o Resolve or report on issues teammates may encounter with products, vendors, and/or the processing of purchase orders
o Resolve or report on issues teammates may experience using the online order system (Oracle iProcurement)
o Communicate with internal departments and/or vendors to resolve teammate account issues
o Analyze support-tracking data to identify trends, patterns, and issues related to general ordering or Oracle iProcurement; suggest solutions; notify management; implement corrective actions as approved
o Maintain and/or contribute to department information on client`s intranet
o Support and educate decentralized teammates on current processes and procedures as well as on-going changes
o Assistance with Oracle user testing; work with management to implement and roll out enhancements to the field organization and business offices
o Assist with a variety of purchasing team projects and tasks as assigned
o Assist with supplier or product transitions as needed
· Other duties and responsibilities as assigned include, but not limited to:
o Work overtime with little or no notice, as needed
o Attend team meetings, phone conferences, and training, as needed
o Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
Minimum Qualifications:
Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.
· High School Diploma or equivalant (required)
· Minimum of (2) years’ related experience in Customer Service (required)
· Supply/Sourcing/Purchasing experience in healthcare or multi-site company (strongly preferred)
· Intermediate computer skills and proficiency in MS Word, Excel, and Outlook (required)
· Intermediate proficiency with an online ordering system (required)
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