Endpoint Engineer

Topeka, KS, US • Posted 6 hours ago • Updated 6 hours ago
Contract W2
Contract Corp To Corp
Contract Independent
On-site
Depends on Experience
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Job Details

Skills

Summary

Role Summary

This role involves managing complex Microsoft Teams issues and supporting enterprise-level collaboration and endpoint configurations. The position requires a seasoned IT professional capable of troubleshooting and resolving advanced communication platform challenges, ensuring optimal performance and user experience. The role also encompasses collaborating with cross-functional teams to implement infrastructure improvements and streamline endpoint management processes.

Responsibilities

  • Lead investigations into complex Microsoft Teams issues including microphone, video, connectivity, call quality, and Teams Phone problems.
  • Analyze and troubleshoot Windows 10/11 endpoint configurations, imaging processes, and Active Directory integrations.
  • Identify root causes of user impact inconsistencies and develop sustainable resolution strategies.
  • Evaluate and enhance endpoint imaging standards, configuration procedures, and Office 365 tenant settings.
  • Collaborate with infrastructure, systems architecture, and other IT teams to implement effective solutions.
  • Support deployment and adoption efforts for Windows 11 and Office 365 optimization projects.
  • Document troubleshooting procedures, configuration standards, and best practices to prevent recurring issues.
  • Provide strategic guidance for long-term improvements in endpoint management and collaboration tools.
  • Monitor and troubleshoot policy, imaging, profile, and tenant-level issues affecting subsets of users.
  • Assist in the development and implementation of IT processes that enhance system reliability and performance.

Qualifications

  • Proven experience troubleshooting Microsoft Teams in enterprise environments.
  • Strong background in Office 365 administration and engineering.
  • In-depth knowledge of Active Directory and endpoint configuration management.
  • Experience with Windows 10/11 imaging, deployment, and configuration processes.
  • Ability to diagnose issues affecting specific user groups, including policies, imaging, profiles, and tenant-level inconsistencies.
  • Demonstrated ability to work independently and lead initiatives.
  • Excellent problem-solving and analytical skills.
  • Effective communication skills to document and share best practices.
  • Availability to work on-site as required.

Publishing Pay Range: $62.00 - $68.00 hourly

This position is based in office and requires employee to work on-site.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 112361
  • Posted 6 hours ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

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