Incident Manager

Mount Laurel, NJ, US • Posted 12 hours ago • Updated 12 hours ago
Full Time
On-site
$100,000 - $110,000/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Incident
  • ELK
  • Grafana
  • AppDynamics
  • COP
  • SRE
  • operations engineering
  • reliability architecture
  • Automation
  • observability
  • Real-time
  • IT Management
  • Management
  • Scripting

Summary

Job Role: Incident Manager

Location: Mount Laurel, NJ/West Chester, PA

Job Description:

Must Have Technical/Functional Skills

Incident Management, SRE and operations engineering, reliability architecture, Automation and observability, executive communication

Roles & Responsibilities

Incident Manager - Resources to provide technical leadership for enterprise wide, high severity incidents, problem investigations, and high-risk changes, while shaping reliability strategy, governance, and operational standards across complex, distributed platforms.

  • Drive Incident resolution management by directing cross functional teams through high impact outages, systemic problem resolution, and large-scale change events.
  • Creating scripts in ELK, Grafana, AppDynamics, COP
  • Auto-executing predefined queries in ELK, Grafana, AppDynamics, COP for real-time issues
  • Attaching live query outputs (metrics, logs, traces) directly to alerts/incidents
  • Eliminating manual tool navigation for IM and Alert teams
  • Enhancing alert systems with contextual intelligence, including metric deviations and anomaly trends, relevant log snippets and patterns, and identifying affected CIs and downstream impacts

Education

Minimum Graduation

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10217521
  • Position Id: 8959470
  • Posted 12 hours ago
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