Incident Manager (SRE / Operations)

Job Title: Incident Manager (SRE / Operations)

Location: Philadelphia, PA (100% Onsite – Day 1)
Duration: 12+ Months
Open Positions: 14

⚠️ Critical Notes:

• 100% Onsite from Day 1 (Philadelphia, PA)
• Immediate hiring – bulk positions (14 openings)
• Virtual interview drive scheduled soon – fast turnaround required

Job Summary:

We are seeking experienced Incident Managers with strong expertise in SRE, operations engineering, and incident command. The ideal candidate will lead high-impact incident response, ensure system reliability, and drive cross-functional coordination during outages and large-scale system events.

Key Responsibilities:

• Lead incident command and management for critical production issues
• Coordinate cross-functional teams during high-severity incidents
• Drive root cause analysis (RCA) and implement preventive measures
• Manage system reliability and operational stability
• Collaborate with SRE, DevOps, and engineering teams
• Ensure effective communication with stakeholders and leadership
• Drive automation and observability improvements
• Handle large-scale change events and system outages
• Maintain incident reports, documentation, and post-mortem analysis
• Continuously improve incident response processes and frameworks

Required Skills & Experience:

• 6–8 years of experience in:
  • Incident Management / Production Support / SRE roles
• Strong expertise in:
  • Incident Command & Crisis Management
  • Site Reliability Engineering (SRE)
  • Operations Engineering
• Strong knowledge of:
  • Reliability architecture and system design
  • Automation and observability tools
• Proven ability to:
  • Lead teams during high-impact outages
  • Drive systemic problem resolution
• Excellent executive communication and stakeholder management skills

Technical Skills:

• Incident Management
• SRE / Operations Engineering
• Monitoring & Observability Tools
• Automation & Reliability Engineering

Preferred Qualifications:

• Experience in enterprise-scale production environments
• Strong analytical and problem-solving skills
• Ability to work in high-pressure, fast-paced environments

Key Deliverables:

• Rapid and effective incident resolution
• Improved system reliability and uptime
• Well-documented RCA and post-incident reports
• Strong coordination across technical and business teams