ITIL/ITSM Coordinator

Hybrid in Dallas, TX, US • Posted 8 days ago • Updated 8 days ago
Contract W2
Contract Independent
No Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • DevOps
  • Problem Management
  • Change Managment
  • ITSM
  • Release Management
  • Microsoft Azure
  • IT Service Management
  • CAB

Summary

 ITIL/ITSM Coordinator

Location: Chicago, IL / Dallas, TX (Hybrid – 3 days onsite)


We are seeking experienced ITIL/ITSM Coordinators to manage Incident, Problem, Change, and Release processes in a fast-paced enterprise environment. This role is critical for ensuring operational stability, SLA adherence, and effective issue resolution across platforms.

You will take ownership of major incidents (P1/P2), lead cross-functional coordination, drive root cause analysis, and ensure structured governance aligned with ITIL best practices.


Key Responsibilities

  • Manage end-to-end incident lifecycle and lead major incident calls
  • Drive problem management and root cause analysis (RCA)
  • Coordinate change requests and CAB meetings
  • Oversee release planning and deployment readiness
  • Ensure SLA compliance and minimize business impact
  • Communicate effectively with technical teams and stakeholders

Required Skills

  • 5+ years in IT Operations / Service Management
  • Strong experience in Incident, Problem, Change & Release Management
  • Hands-on experience with ServiceNow or ITSM tools
  • Solid understanding of ITIL framework
  • Ability to handle high-severity incidents under pressure

Preferred

  • ITIL Certification
  • Experience in Major Incident Management
  • Exposure to cloud (AWS/Azure/Google Cloud Platform) and DevOps/CI-CD
  • Experience in regulated or high-availability environments
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10354711
  • Position Id: 8938185
  • Posted 8 days ago
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