Help Desk Anlayst

Tulsa, OK, US • Posted 3 days ago • Updated 1 day ago
Contract Corp To Corp
Contract W2
On-site
Depends on Experience
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Fitment

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Job Details

Skills

Summary

Role Summary
This on-site Desktop Support role involves delivering comprehensive application and hardware support services to business users. The position requires troubleshooting PC, network, phone, printer hardware and software issues, as well as supporting mobile devices and handheld technology. The successful candidate will play a vital part in technology refresh projects and serve as the primary point of contact for IT-related problems, ensuring efficient resolution and seamless user experience.

Responsibilities

  • Provide in-person, desk-side, and remote technical support to end users.
  • Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices.
  • Assist with imaging and deploying desktops and laptops using PXE and other tools.
  • Maintain asset management records and hardware/software inventories.
  • Support organization-wide application maintenance and updates.
  • Manage tickets efficiently using ITIL-focused tools; experience with IVANTI is a plus.
  • Coordinate problem resolution activities with internal IT teams and external vendors.
  • Ensure compliance with IT security policies and standard procedures.
  • Support and troubleshoot remote access tools like Remote Assistance and Remote Desktop.
  • Contribute to technology refresh projects and implement hardware/software upgrades as needed.

Qualifications

  • Bachelor’s degree in Information Technology or related field, or an Associate’s degree with 3-5 years of relevant experience.
  • Strong customer service, interpersonal, and communication skills.
  • Proven ability to prioritize tasks and adapt to changing technology environments.
  • Experience with ITIL-based ticket management systems.
  • Hands-on experience with desktop/laptop imaging and hardware support.
  • Knowledge of MS Office 365, Microsoft Teams, Windows 10, Edge, Internet Explorer, Active Directory, Citrix, and remote support tools.
  • Familiarity with HP desktops/laptops, multi-function printers, iPhone support, and PXE imaging.
  • Ability to work independently and efficiently handle IT support requests.
  • Must have the legal right to work in the country and be able to work on-site.

Publishing Pay Range: $20.00 - $27.00 Hourly
This position is based in office and requires employee to work on-site.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 112464
  • Posted 3 days ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

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