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Business Analyst- BP Functional Consultant- HRSD
Remote
Fulltime
Primary Skills: BA, Business Process Consultancy, HRSD
Job Description:
Implement/Standardize/Optimize ITIL Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers.
Plan end-to-end ITSM function cum process implementation considering various business and strategic scenarios.
Reengineer existing processes and design new processes to dramatically improve productivity, quality, and service, ensuring appropriate stakeholder input and buy-in
Essential Requirements:
Experience with Scrum & SAFe Agile framework, user story estimations, backlog refinement and defining acceptance criteria.
Business Analyst certification is a must.
Experience in writing functional test cases, functional testing of user stories as per defined acceptance criteria.
Minimum IT experience required is 10+ years out of which at least 6-8 years in ITIL process functional consulting domain or ITIL Process owner/manager experience.
Strong oral and written communication skills with the ability to communicate technical information in non-technical language.
Proven people management skills for 8 10 people team
Experience of performance data analysis of ITIL processes
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