Flexon Technologies Inc.
Flexon Technologies Inc.

IVR Call Flow Developer(115649-1) Local to Dearborn, MI only! Face to face interview

Dearborn, MI, US • Posted 5 hours ago • Updated 5 hours ago
Full Time
On-site
$53/hr
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

Summary

Build and configure IVR call flows within Cognigy, including MVP call flows, OTP (one-time passcode) authentication flows, and self-service journeys.
Translate caller journey designs and low-level application architecture into functioning conversational flows.
Support integration with NICE (contact center platform) in coordination with the technical consultant and designer.
Collaborate with lead developers on microservices-based application architecture and GraphQL/CCN implementations.
Experience in developing Complex self-services in IVR/IVA.
Cognigy.AI, conversational AI, NLU, intents, entities, and dialogue management, Good understanding of JavaScript, CognigyScript, JSON, REST APIs, and webhooks, Experience integrating conversational AI with NICE CXone or other CCaaS/contact center platforms, Knowledge of IVR, telephony, call flows, and customer interaction journeys.

Role Descriptions: NICE CXone Cognigy
Essential Skills: NICE CXone Cognigy
Desirable Skills:
Keyword:
Skills: Nice CXOne
Experience Required: 6-8
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90891773
  • Position Id: 9139799
  • Posted 5 hours ago
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.
More jobs at Flexon Technologies Inc. in Dearborn, MI