Customer Engineer

Customer Engineer - Contract - Los Angeles, CA - $30.00 - $34.83/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Customer Engineer in Los Angeles, CA.

Role Description

What is the role doing? (For example, deployment, configuration, support)
Riot Games - Customer Support Specialist (Los Angeles, CA)
Monitor Slack (#AskIT); engage end users
Create SNOW tickets from Slack
Review/assign SNOW tickets; ensure hygiene, KB use, and proper escalations
Train on top 5 L1 issues and reassignment process
Complete time reporting & new resource onboarding
Review contract and RACI (CC & Riot)
Sign code of conduct; review OSM
Site tour: support areas, inventory, build space
Obtain physical access to required areas
Gain SNOW access (queues, reports, dashboards)
Receive CC performance assessment
Complete refresh training as needed based on assessment

Skills & Requirements

What is the technical environment, & minimum (technical) skills/experience needed?
Preferred: Cisco CCNA with 3+ years of networking experience (minimum)
Familiar with ServiceNow ticketing system and Slack channel monitoring
Are there any professional accreditations required for the role? Any Cisco certifications (preferred)
What are the 'nice to have' skills/experience?
Clear, professional verbal and written communication
Active listening and strong customer engagement
Ability to translate technical concepts for non-technical users
Troubleshooting L1/L2 IT issues (hardware, software, networking basics)
ServiceNow ticket management and documentation
Slack-based support and real-time issue triage
Customer-focused mindset with a positive attitude

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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