Business Support Specialist

Position Title: Business Support Specialist

Location: Remote United States

Clearance Requirements: None

Position Status: Contract

Pay Rate: $23/hr - $25/hr on W2

Position Description:

We are seeking a detail-oriented Business Support Specialist to support system, account, and loan operations while ensuring data accuracy, regulatory compliance, and process efficiency. This role plays a critical part in identifying discrepancies, resolving system and General Ledger issues, and supporting continuous improvement initiatives across business operations.

The ideal candidate brings strong analytical skills, experience working with financial systems or operational platforms, and the ability to collaborate effectively with cross-functional teams. This position also supports system enhancements, user acceptance testing (UAT), and the implementation of new products or automated solutions.

Key Responsibilities:

• Analyze and research system, account, and loan discrepancies; resolve issues and communicate outcomes clearly

• Ensure systems and processes align with regulatory, procedural, and compliance requirements

• Identify root causes of errors and recommend corrective and preventive actions

• Partner with business units, IT, and finance teams to resolve General Ledger and system-related issues

• Participate in task groups supporting new product launches, system upgrades, and automation initiatives

• Support user acceptance testing (UAT), including test planning, execution, and documentation

• Assist with system and process change implementation and post-deployment validation

• Evaluate existing processes and recommend operational improvements to enhance efficiency and accuracy

• Perform ongoing research and provide business support as needed

Required Skills/Education:

• Bachelor s degree in Business Administration, Finance, Accounting, Information Systems, or a related field (or equivalent experience)

• Experience supporting business operations, financial systems, or loan/account servicing environments

• Strong analytical and problem-solving skills with high attention to detail

• Working knowledge of General Ledger processes and system reconciliation

• Experience with system testing, UAT, or process improvement initiatives

• Ability to collaborate across business, technical, and operational teams

• Strong written and verbal communication skills

• Proficiency with Microsoft Office (Excel, Word, Outlook); experience with enterprise systems a plus

About Seneca Resources
At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.