Senior Production Control Engineer (3rd shift)

Job#: 3016948

Job Description:

Apex Systems is hiring for an Sr. Production Control Engineer (3rd shift) for a major Healthcare company.

12-month contract with possibility to extend or convert.

FULLY remote anywhere in the US.

Must be able to work 1030P to 830A CST; this role is 4x10 hour shifts - Sun/Mon/Tues/Wed.

You must be authorized to work in the United States without sponsorship.

About the role:

This role is responsible for performing continuous (24x7) monitoring of the client's application and infrastructure environment to ensure system stability and availability.

The individual in this position will lead a team of monitoring analysts and act as a key point of contact during incidents and outages.

The selected candidate will serve in a dual-capacity role-acting as both a technical resource and a shift lead, providing guidance, oversight, and technical support to an offshore monitoring team.

Team of 6-8 offshore vendor resources who perform monitoring and alert response duties during their daytime shift (aligned with the U.S. overnight hours).

The offshore team is experienced and capable of executing assigned tasks but requires direction, oversight, and escalation support from this position.

Acts as the primary U.S.-based point of contact for overnight monitoring operations, ensuring processes are followed and incidents are managed effectively.

Education/Experience:

8+ years

Bachelor's degree in a relevant field

Technical Skills:

Experience with enterprise monitoring platforms:

o Dynatrace

o SolarWinds

o Splunk

Incident Detection, Response & Management:

o Expertise in incident triage, prioritization, and escalation.

o Familiarity with ITIL-based processes and Major Incident Management best practices.

ITSM Tools & Process Execution:

o Experience working with ticketing and workflow in Service now.

o Understanding of change and problem management processes.

Soft Skills:

Communication skills (verbal and written)

Team Player that is accountable, leads by example

Detail oriented

Critical thinker

Day to Day:

Oversee and guide a team of 6 - 8 monitoring contractors, ensuring all activities follow established processes and procedures.

Monitor application and infrastructure systems using enterprise tools to detect and respond to alerts in real time.

Perform initial triage and investigation of alerts to determine root causes and escalate appropriately.

Participate in and potentially lead Major Incident Calls, coordinating with technical teams to resolve issues efficiently.

Communicate effectively with senior leadership and stakeholders regarding incident impact, user disruption, and resolution progress.

Collaborate with engineering and operations teams to improve monitoring coverage, alert quality, and process efficiency.

Maintain detailed documentation of incidents, actions taken, and follow-up activities.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.