Hybrid in Chicago, Illinois
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Cloud Support Engineer AWSLocation: River North, Chicago, IL (hybrid/onsite part of the time) Work Schedule: 24x7 support coverageKey ResponsibilitiesMonitor and respond to AWS infrastructure alerts using PagerDuty and customer support tickets.Troubleshoot AWS services, including EC2, ECS/EKS, RDS, Lambda, S3, CloudWatch, Route 53, ALB/NLB, and VPC networking.Resolve incidents within defined SLAs and follow runbooks and escalation procedures.Manage AWS Support cases and provide timely customer u
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