Needham, Massachusetts
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Today
Role: L1- End User Services Technician Location: Needham, MA (Onsite day 1) Contract Responsibilities Serve as the first point of contact for IT incidents and service requests; categorize, prioritize, and track tickets to SLA in Jira Service Management; follow process consistently and uphold ticket quality standards on every interaction. Troubleshoot WiFi/network connectivity issues and diagnose computer performance problems (slow boot, high CPU/RAM, disk health) Create and manage user accounts
Easy Apply
Contract
18 - 20
