ACD Jobs

1 - 20 of 44 Jobs

Sr Manager, IT Service Operations (ServiceNow, Jira, Operational Analytics, ACD System) - Remote (NY or DC)Job Title - Sr Manager, IT Service Operations (ServiceNow, Jira, Operational Analytics, ACD System) - Remote (NY or DC)

DBA Web TechnologiesCompany Name - DBA Web Technologies

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New York, New York, USA

Full-time

Sr Manager, IT Service Operations (ServiceNow, Jira, Operational Analytics, ACD System) - Remote (NY or DC ONLY) 8+ years of Experience POSITION: Sr Manager, IT Service Operations (ServiceNow, Jira, Operational Analytics, ACD System) - Remote (NY or DC ONLY) LOCATION: REMOTE (Must be based in NY or DC only) SALARY: Excellent Compensation with benefits + Bonus DURATION: Full-Time Remote SKILLS: Managing IT Support Teams, ServiceNow, Jira, Operational Analytics, ACD (Automatic Call Distributor) S

Voice Data Communication EngineerJob Title - Voice Data Communication Engineer

TriosysIT Inc.Company Name - TriosysIT Inc.

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Washington, District of Columbia, USA

Contract, Third Party

As part of the OCFO technology team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading OCFO telecommunication products, including Avaya, CISCO, Aspect Unified Communication, Webex Audio\Video conferencing, VoiP, SIP, analog lines, eFax, and mobile devices. Duties and Responsibilities: 1. Serve as the first point of contact for customers seeking Telecom related technical assistance over the phone or email2. Monitoring and mai

Licensed Insurance Office ManagerJob Title - Licensed Insurance Office Manager

Bruce Patteson - State Farm AgencyCompany Name - Bruce Patteson - State Farm Agency

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Athens, Tennessee, USA

Full-time

Licensed Insurance Office Manager Location: ATHENS, TN, 37303 Salary: $40000.0 - $55000.0/year Experience: 0 Year(s) State Farm Agency, located in Athens, TN has an immediate opening for a full-time Licensed Insurance Office Manager. We seek a detail-oriented professional with stellar customer service and collaboration skills to support our agency and community by promoting State Farm products and services. As an Office Manager you will support our agency to continually achieve its goals. Onl

AWS Connect Developer and TesterJob Title - AWS Connect Developer and Tester

TAYS, INCCompany Name - TAYS, INC

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Woodlawn, Maryland, USA

Full-time

Key Required Skills: Solid AWS Cloud and AWS Connect Developer experience Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processesProvide recommendations for enhancing existing operations and provide recommendations for new updates or modificationsSupport and enhance existing processes based on new requ

Communications EngineerJob Title - Communications Engineer

GDHCompany Name - GDH

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Contract, Third Party

Job Description: Our client is seeking a highly skilled and experienced Communications Engineer to join their dynamic team. This role is pivotal in administering and enhancing cloud-based contact center solutions, focusing on platforms such as Five9 and Microsoft Teams Phone. The position is ideal for candidates who thrive in a technically demanding environment and are proficient in managing complex telecommunication systems. This role can be based in Kansas City or St. Louis, and possibly othe

NICE IVR Technical LeadJob Title - NICE IVR Technical Lead

New York Technology PartnersCompany Name - New York Technology Partners

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Fort Mill, South Carolina, USA

Contract

Role : NICE IVR Technical Lead Duration : Long Term Contact Location : Fort Mill, SC United States Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment analysis Key Respon

AWS Connect DeveloperJob Title - AWS Connect Developer

LeidosCompany Name - Leidos

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Baltimore, Maryland, USA

Full-time

Come join one of our high performing teams responsible for building and supporting enterprise open systems platform of the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. The Senior AWS Connect Developer will serve as the Lead Developer for the AWS Connect development and deployment focused on the Customer support and assistance service center. The successful candidate will have fl

Network Security EngineerJob Title - Network Security Engineer

TriosysIT Inc.Company Name - TriosysIT Inc.

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Washington, District of Columbia, USA

Contract, Third Party

Mandatory 4-week probationary period: Candidate must be on site every day for the first 4 weeks Starting in week 5, 6 or even 8: Transition to hybrid schedule (3 days on site per week), based on performance Candidate must currently reside within 20 miles of SE Washington, D.C. Note: With new leadership, this role may revert to 100% on siteThe contractor is responsible for the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integra

NICE Architect/ LEADJob Title - NICE Architect/ LEAD

K-Tek Resourcing LLCCompany Name - K-Tek Resourcing LLC

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Fort Mill, South Carolina, USA

Full-time

Hello, My name is Sanket Parate, and I work as a Technical Recruiter for K-Tek Resourcing. We are searching for Professionals below business requirements for one of our clients. Please read through the requirements and connect with us in case it suits your profile. Job Title: NICE Architect/Lead Location: Fort Mill, US Type: Fulltime Location: Fort Mill, US (Onsite at Client Location) Key Responsibilities: Design and implement call flows using NICE CXone Studio, including ACD, IVR, WEM, and

NICE Architect/LeadJob Title - NICE Architect/Lead

Capgemini America, Inc.Company Name - Capgemini America, Inc.

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Charlotte, North Carolina, USA

Full-time

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you d like, where you ll be supported and inspired bya collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Key Responsibilities: Design and implement call flows using NICE CXone Studio, including ACD, IV

IT Helpdesk Support TechnicianJob Title - IT Helpdesk Support Technician

TEKsystems c/o Allegis GroupCompany Name - TEKsystems c/o Allegis Group

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Grand Rapids, Michigan, USA

Full-time

One of TEKsystems Healthcare clients is looking for multiple qualified candidates to support their IT department's Helpdesk Team. Our client is currently going through a company initiative for Digital Transformation. They will be updating and replacing many if the IT systems and core applications within the environment to enhance customer experience. This is leading to many areas of growth. Our client is looking for strong technicians to provide Level 1 and Level 2 Helpdesk phone support to its

IT Helpdesk Support TechnicianJob Title - IT Helpdesk Support Technician

TEKsystems c/o Allegis GroupCompany Name - TEKsystems c/o Allegis Group

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Lansing, Michigan, USA

Full-time

Genesys DeveloperJob Title - Genesys Developer

TECH-NET, INCCompany Name - TECH-NET, INC

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Remote

Third Party, Contract

Genesys Developer Remote / Pacific Time 6 Months SCOPE OF WORK: Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliver

IT SERVICE OPERATIONSJob Title - IT SERVICE OPERATIONS

Orbitz Technologies IncCompany Name - Orbitz Technologies Inc

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Remote

Full-time

SENIOR MANAGER, IT SERVICE OPERATIONS (NY OR DC ONLY) Location: Job is fully remote, no location specified Security Clearance Required: No Benefits - Full Relocation Assistance Available - No Commission Compensation - No Bonus Eligible - Yes Overtime Eligible - No Interview Travel Reimbursed - No CANDIDATE DETAILS Seniority Level - Mid-Senior Management Experience Required - No Minimum Education - Bachelor's Degree Willingness to Travel - Occasionally Industry: Legal Job Category: Information T

Pre Sales Analyst - Telecom, CCaaS, Contact CenterJob Title - Pre Sales Analyst - Telecom, CCaaS, Contact Center

Maximus, Inc.Company Name - Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems,

Senior Engineering ManagerJob Title - Senior Engineering Manager

Gainwell Technologies LLCCompany Name - Gainwell Technologies LLC

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Dallas, Texas, USA

Full-time

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have

Senior Engineering ManagerJob Title - Senior Engineering Manager

Gainwell Technologies LLCCompany Name - Gainwell Technologies LLC

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Austin, Texas, USA

Full-time

Senior Engineering ManagerJob Title - Senior Engineering Manager

Gainwell Technologies LLCCompany Name - Gainwell Technologies LLC

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Houston, Texas, USA

Full-time

Cybersecurity Penetration Tester - Mid-LevelJob Title - Cybersecurity Penetration Tester - Mid-Level

Cayuse Holdings, LLCCompany Name - Cayuse Holdings, LLC

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Colorado, USA

Full-time

Overview The Cybersecurity Penetration Tester is critical for conducting thorough penetration tests and security analyses on various systems and software to identify potential vulnerabilities, ensuring the cybersecurity integrity for our client and government partners. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Execute independent penetration tests, including data collection, test automation, and

F2F Interview || Five9 SME || Lenexa, Kansas (full onsite)Job Title - F2F Interview || Five9 SME || Lenexa, Kansas (full onsite)

Stellent IT LLCCompany Name - Stellent IT LLC

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Lenexa, Kansas, USA

Third Party, Contract

Five9 SME- F2F Interview Lenexa, Kansas (full onsite) 6 months CTH Overview: The Five9 SME (Subject Matter Expert) is a specialized technical leader responsible for the administration, optimization, and support of the Five9 cloud contact center platform, including Intelligent Virtual Agents (IVA), IVR, ACD, and enterprise-level integrations. This role also supports Microsoft Teams Phone systems, enabling seamless communication across platforms. The Five9 SME will play a critical role in system