ACD Jobs

1 - 20 of 44 Jobs

Business Analyst - ACD/IVR, Nice CXOneJob Title - Business Analyst - ACD/IVR, Nice CXOne

People Force Consulting IncCompany Name - People Force Consulting Inc

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Remote

Contract

As a Technical Business Analyst, We are seeking a detail-oriented and analytical Technical Business Analyst to support our contact center ACD/IVR builds under the Nice CXOne platform. This role involves gathering and analyzing business requirements, designing solutions, and ensuring successful implementation to enhance our customer service capabilities. Responsibilities: - Gather and document business requirements for ACD/IVR builds.Collaborate with stakeholders to understand their needs and tr

Technical Business Analyst - Contact Center ACD/IVR Builds (Nice CXOne Platform)Job Title - Technical Business Analyst - Contact Center ACD/IVR Builds (Nice CXOne Platform)

E-Solutions, Inc.Company Name - E-Solutions, Inc.

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California, USA

Third Party

Title: Technical Business Analyst - Contact Center ACD/IVR Builds (Nice CXOne Platform) Location: Remote Duration: Contract JD: Responsibilities: - Gather and document business requirements for ACD/IVR builds. Collaborate with stakeholders to understand their needs and translate them into technical specifications. Work closely with the engineering team to ensure accurate translation of requirements into technical solutions. Conduct data analysis to identify trends and insights that inform decisi

Telephony AdministratorJob Title - Telephony Administrator

Patriot Talent SolutionsCompany Name - Patriot Talent Solutions

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Knoxville, Tennessee, USA

Full-time

Knoxville, TN | Telephony Administrator | Full-time We are actively recruiting a Telephony Administrator for our client in Knoxville, TN. This is a hybrid direct placement opportunity that will require working onsite for approximately the first 90 days. The successful candidate will be an active member of the IT Telephony team, administering and providing central accountability for all telecommunications services, to include those activities associated with the project design, organization, expa

Telephony AdministratorJob Title - Telephony Administrator

Patriot Talent SolutionsCompany Name - Patriot Talent Solutions

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Montgomery, Alabama, USA

Full-time

Montgomery, AL | Telephony Administrator | Full-time We are actively recruiting a Telephony Administrator for our client in Knoxville, TN. This is a hybrid direct placement opportunity that will require working onsite in Montgomery for approximately the first 90 days. The successful candidate will be an active member of the IT Telephony team, administering and providing central accountability for all telecommunications services, to include those activities associated with the project design, org

Telephony AdministratorJob Title - Telephony Administrator

Patriot Talent SolutionsCompany Name - Patriot Talent Solutions

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El Paso, Texas, USA

Full-time

El Paso, TX | Telephony Administrator | Full-time We are actively recruiting a Telephony Administrator for our client in Knoxville, TN. This is a hybrid direct placement opportunity that will require working onsite in El Paso for approximately the first 90 days. The successful candidate will be an active member of the IT Telephony team, administering and providing central accountability for all telecommunications services, to include those activities associated with the project design, organizat

Mainframe Application Programmer // Motor Vehicles (DMV) Experience is MandatoryJob Title - Mainframe Application Programmer // Motor Vehicles (DMV) Experience is Mandatory

Sonus Software Solutions Inc.Company Name - Sonus Software Solutions Inc.

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Charleston, West Virginia, USA

Third Party, Contract

Hi All, I hope you're doing great, My name is Syed, and I'm a Technical Resource Specialist with Sonus Software Solutions based in Orem, UT. I'm working on the urgent requirement below for one of our high-profile clients. Title: Mainframe Application Programmer Duration: 48Months Client: State of WV Location: Charleston, WV QUALIFICATIONS: Vendor, or Vendor's staff if requirements are inherently limited to individuals rather than corporate entities, shall have the following minimum qualification

CCaaS ArchitectJob Title - CCaaS Architect

Capgemini America, Inc.Company Name - Capgemini America, Inc.

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Toronto, Ontario, Canada

Full-time

Title: CCaaS Architect Job Description: Design and Build Conversational IVR, Autpilot Virtual Agents and Omni-channel contact center solutions using NICE CXOne platform. Implement Routing strategy, ACD, Data/API Integrations, Quality Management and Voice of Customer components on the NICE CXOne platform Implement CXOne Expert Knowledge Base solutions Implement NICE IEX Workforce Management solutions Lead technical resources for NICE CXone implementations. Create technical documentation for detai

CCaaS ArchitectJob Title - CCaaS Architect

Capgemini America, Inc.Company Name - Capgemini America, Inc.

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Mississauga, Ontario, Canada

Full-time

Network Security- Onsite at DCJob Title - Network Security- Onsite at DC

Digitek Software, Inc.Company Name - Digitek Software, Inc.

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Remote or Washington, District of Columbia, USA

Third Party, Contract

One of our Client is looking for the position Network Security Engineer based on following skills: LOCATION: Washington, DC This position will start 100% Onsite but could change to a hybrid role. The contractor is responsible for the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats. Analyzin

Senior Software Engineer - ADSK Voice WorkflowsJob Title - Senior Software Engineer - ADSK Voice Workflows

BloombergCompany Name - Bloomberg

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New York, New York, USA

Full-time

Our Team: As a premier global financial data and service provider, Bloomberg is dedicated to offer support to resolve the client's needs immediately through several communication channels. The ADSK Voice Workflows team builds one of the primary bridges between Bloomberg and its clients. We build the call center software that is used by all customer support departments in Bloomberg across the globe. Each year, millions of client calls are channeled through our platform. Since our platform is one

IT Helpdesk Support TechnicianJob Title - IT Helpdesk Support Technician

TEKsystems c/o Allegis GroupCompany Name - TEKsystems c/o Allegis Group

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Flint, Michigan, USA

Full-time

One of TEKsystems Healthcare clients is looking for multiple qualified candidates to support their IT department's Helpdesk Team. Our client is currently going through a company initiative for Digital Transformation. They will be updating and replacing many if the IT systems and core applications within the environment to enhance customer experience. This is leading to many areas of growth. Our client is looking for strong technicians to provide Level 1 and Level 2 Helpdesk phone support to its

IT Helpdesk Support TechnicianJob Title - IT Helpdesk Support Technician

TEKsystems c/o Allegis GroupCompany Name - TEKsystems c/o Allegis Group

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Lansing, Michigan, USA

Full-time

Senior Genesys EngineerJob Title - Senior Genesys Engineer

Judge Group, Inc.Company Name - Judge Group, Inc.

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Chicago, Illinois, USA

Full-time

Location: Chicago, IL Salary: $120,000.00 USD Annually - $140,000.00 USD Annually Description: Our client is currently seeking a Senior Genesys Engineer Job Summary We are seeking a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and maintaining our contact center solutions to enhance customer and employee engagement and

Voice Engineer IIIJob Title - Voice Engineer III

AFLACCompany Name - AFLAC

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Gainesville, Georgia, USA

Full-time

Salary Range: $110,000 - $130,000 Job Posting End Date: 4/30/25 We've Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all The Aflac Way . Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune's 50 Best Workplaces for Di

Senior Software Engineer - ADSK Voice WorkflowsJob Title - Senior Software Engineer - ADSK Voice Workflows

Bloomberg L.P.Company Name - Bloomberg L.P.

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New York, New York, USA

Full-time

Description & Requirements Our Team: As a premier global financial data and service provider, Bloomberg is dedicated to offer support to resolve the client's needs immediately through several communication channels. The ADSK Voice Workflows team builds one of the primary bridges between Bloomberg and its clients. We build the call center software that is used by all customer support departments in Bloomberg across the globe. Each year, millions of client calls are channeled through our platform

Applied Behavior Analysis - Quality Monitor ClinicianJob Title - Applied Behavior Analysis - Quality Monitor Clinician

TriWest Healthcare AllianceCompany Name - TriWest Healthcare Alliance

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Phoenix, Arizona, USA

Full-time

We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, *IL, KS, LA, MD, *MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only). Our Department of Defense contract requires ship and a favorably adjudicated DOD background investigation for this position. Veteran, Military Spouse or Military Affiliated are encouraged to apply! Job Summary Reviews medical documentation and claims to ensure Applied Behavior Analysis (ABA) provider compliance with

Performance Reporting AnalystJob Title - Performance Reporting Analyst

TriWest Healthcare AllianceCompany Name - TriWest Healthcare Alliance

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Phoenix, Arizona, USA

Full-time

We offer remote work opportunities for those residing in the following states ONLY: AZ, AK, AR, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, WA, WI, WY We offer remote work opportunities for those residing in the following states ONLY: AZ, AK, AR, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, WA, WI, WY DoD Statement Our Department of Defense contract requires ship and a favorably adjudicat

Cloud Data Solutions Analyst 4Job Title - Cloud Data Solutions Analyst 4

Ohio State UniversityCompany Name - Ohio State University

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Dublin, Ohio, USA

Full-time

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact If you have questions while submitting an application, please review these frequently asked questions. Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In o

Call Center ArchitectJob Title - Call Center Architect

Spruce Technology Inc.Company Name - Spruce Technology Inc.

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No location provided

Full-time, Contract

The NYC Office of Technology and Innovation is seeking a Public Safety Emergency Communications Senior Engineer responsible for providing support and engineering oversight for the communication services and technologies that make up the NYC 911 and emergency response services for the residents and visitors of New York City.Scope of Services: Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment. Configure and test Emergency Communic

Nice InContact CXone resourceJob Title - Nice InContact CXone resource

Software People, Inc.Company Name - Software People, Inc.

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Lansing, Michigan, USA

Contract, Third Party

In person interview needed. Onsite from day 1 Location: Lansing, MI Duration: 12- 12+ months (High Possibility of Further Extensions) Responsibilities Confident in a client facing role and possess the ability to manage multiple stakeholders. Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). Manage NICE BU and provide Subje