ACD Jobs

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Sr Manager, IT Service Operations (ServiceNow, Jira, Operational Analytics, ACD System) - Remote (NY or DC)Job Title - Sr Manager, IT Service Operations (ServiceNow, Jira, Operational Analytics, ACD System) - Remote (NY or DC)

DBA Web TechnologiesCompany Name - DBA Web Technologies

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New York, New York, USA

Full-time

Sr Manager, IT Service Operations (ServiceNow, Jira, Operational Analytics, ACD System) - Remote (NY or DC ONLY) 8+ years of Experience POSITION: Sr Manager, IT Service Operations (ServiceNow, Jira, Operational Analytics, ACD System) - Remote (NY or DC ONLY) LOCATION: REMOTE (Must be based in NY or DC only) SALARY: Excellent Compensation with benefits + Bonus DURATION: Full-Time Remote SKILLS: Managing IT Support Teams, ServiceNow, Jira, Operational Analytics, ACD (Automatic Call Distributor) S

NICE IVR consultant Fort Mill,SC (Charlotte)Job Title - NICE IVR consultant Fort Mill,SC (Charlotte)

CogniSoft TechnologiesCompany Name - CogniSoft Technologies

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Remote or Fort Mill, South Carolina, USA

Third Party, Contract

Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment analysis Key Responsibilities: 1. Design and implement call flows using NICE CXone Studio, including ACD, IVR, WEM, and

AWS Cloud Engineer(W2 Only)Job Title - AWS Cloud Engineer(W2 Only)

4A-ConsultingCompany Name - 4A-Consulting

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Baltimore, Maryland, USA

Full-time

AWS CONNECT Developer Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications Support and enhance existing processes based on new requirements or upgrades Facilitate requirements gathe

NICE CXone IVR consultant immediate need for Onsite at SC/NC for longterm Contract!!!Job Title - NICE CXone IVR consultant immediate need for Onsite at SC/NC for longterm Contract!!!

Nam Info IncCompany Name - Nam Info Inc

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Charlotte, North Carolina, USA

Full-time, Contract, Third Party

Dear Partners, Hope you are doing well. Please find the Job description. Kindly share resume along with contact details and expected bill rates on C2C and send it to Role : NICE CXone IVR consultant Location : Fort Mills SC (Charlotte NC) ( 100% Onsite all 5 Days) Duration : Longterm Required Skills: Must Have 8+ years of experience in leading CCaaS platform such as NICE CXONE(ACD, IVR, Studio, WEM, QM). Optional : 3+years of hands-on development background with java/springboot/APIs Option

Amazon Connect Developer and IVR | Onsite | MDJob Title - Amazon Connect Developer and IVR | Onsite | MD

Info Junction LLCCompany Name - Info Junction LLC

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Woodlawn, Maryland, USA

Third Party, Contract

Job DescriptionJob Title: AWS Connect Developer and TesterLocation: MD Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications Support and enhance existing processes based on new requ

NICE IVR consultant --Fort Mill, SCJob Title - NICE IVR consultant --Fort Mill, SC

CogniSoft TechnologiesCompany Name - CogniSoft Technologies

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Fort Mill, South Carolina, USA

Full-time, Third Party

NICE IVR consultant Location - Fort Mill, SC (Charlotte) Shift Timings 11 AM to 8 PM EST Project Duration: 6 months Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment anal

Director IT Service Operations > 100% REMOTEJob Title - Director IT Service Operations > 100% REMOTE

MarencorCompany Name - Marencor

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Remote

Full-time

Director IT Service Operations > 100% REMOTE Location 100% REMOTE (BUT > MUST live in NY or Washington, DC area ) Industry: Healthcare / Health Services Possibility of light travel and coming into the office as needed. Our client, a leading professional services organization, is seeking a Senior Manager, IT Service Operations to oversee and optimize the performance of its IT service teams. This is a highly metrics-driven position focused on enhancing operational effectiveness across a global se

NICE CXone IVR consultantJob Title - NICE CXone IVR consultant

Innorev Technologies, IncCompany Name - Innorev Technologies, Inc

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Fort Mill, South Carolina, USA

Contract

Job Title: NICE CXone IVR consultant Location: Fort Mill, SC (Charlotte) - [100% Onsite] Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment analysis Key Responsibilities

AWS Connect Developer and TesterJob Title - AWS Connect Developer and Tester

TAYS, INCCompany Name - TAYS, INC

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Woodlawn, Maryland, USA

Full-time

Key Required Skills: Solid AWS Cloud and AWS Connect Developer experience Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processesProvide recommendations for enhancing existing operations and provide recommendations for new updates or modificationsSupport and enhance existing processes based on new requ

AWS Connect Developer And Tester at Woodlawn, MD (Onsite 5 days per week)Job Title - AWS Connect Developer And Tester at Woodlawn, MD (Onsite 5 days per week)

Gtech LLCCompany Name - Gtech LLC

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Full-time, Part-time, Third Party, Contract

Title: AWS Connect Developer and Tester Location: Woodlawn, MD (Onsite 5 days per week) Duration: 12+ Months Interview Mode: Video Key Required Skills Solid AWS Cloud and AWS Connect Developer experience Position Description Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes Provide recommendations for enhancing exi

CRM Lead - Oracle Service Cloud (OSC)Job Title - CRM Lead - Oracle Service Cloud (OSC)

TechDigital CorporationCompany Name - TechDigital Corporation

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Remote

Third Party, Contract

Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation : Lead onsite CRM initiatives involving Oracle Service Cloud c

NICE IVR Technical LeadJob Title - NICE IVR Technical Lead

New York Technology PartnersCompany Name - New York Technology Partners

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Fort Mill, South Carolina, USA

Contract

Role : NICE IVR Technical Lead Duration : Long Term Contact Location : Fort Mill, SC United States Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment analysis Key Respon

AWS Connect DeveloperJob Title - AWS Connect Developer

LeidosCompany Name - Leidos

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Baltimore, Maryland, USA

Full-time

Come join one of our high performing teams responsible for building and supporting enterprise open systems platform of the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. The Senior AWS Connect Developer will serve as the Lead Developer for the AWS Connect development and deployment focused on the Customer support and assistance service center. The successful candidate will have fl

IT Helpdesk Support TechnicianJob Title - IT Helpdesk Support Technician

TEKsystems c/o Allegis GroupCompany Name - TEKsystems c/o Allegis Group

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Lansing, Michigan, USA

Full-time

One of TEKsystems Healthcare clients is looking for multiple qualified candidates to support their IT department's Helpdesk Team. Our client is currently going through a company initiative for Digital Transformation. They will be updating and replacing many if the IT systems and core applications within the environment to enhance customer experience. This is leading to many areas of growth. Our client is looking for strong technicians to provide Level 1 and Level 2 Helpdesk phone support to its

NICE IVR ConsultantJob Title - NICE IVR Consultant

Apar TechnologiesCompany Name - Apar Technologies

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Fort Mill, South Carolina, USA

Contract

Title: NICE IVR consultant Location - Fort Mill, SC (Charlotte) Project Duration: 6 months Shift Timings 11m AM to 8 PM EST Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer

Genesys DeveloperJob Title - Genesys Developer

TECH-NET, INCCompany Name - TECH-NET, INC

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Remote

Third Party, Contract

Genesys Developer Remote / Pacific Time 6 Months SCOPE OF WORK: Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliver

IT SERVICE OPERATIONSJob Title - IT SERVICE OPERATIONS

Orbitz Technologies IncCompany Name - Orbitz Technologies Inc

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Remote

Full-time

SENIOR MANAGER, IT SERVICE OPERATIONS (NY OR DC ONLY) Location: Job is fully remote, no location specified Security Clearance Required: No Benefits - Full Relocation Assistance Available - No Commission Compensation - No Bonus Eligible - Yes Overtime Eligible - No Interview Travel Reimbursed - No CANDIDATE DETAILS Seniority Level - Mid-Senior Management Experience Required - No Minimum Education - Bachelor's Degree Willingness to Travel - Occasionally Industry: Legal Job Category: Information T

Engineer II - Voice - GenesysJob Title - Engineer II - Voice - Genesys

Frost BankCompany Name - Frost Bank

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San Antonio, Texas, USA

Full-time

Job Description It's about being only one call away. Are you described as someone with an inquisitive mind and an innovative personality? Are you never satisfied with good enough? Does solving complex problems and ensuring top-quality service excite you? If so, being an Engineer II - Voice with Frost could be for you. At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment

Senior Software Engineer - ADSK Voice WorkflowsJob Title - Senior Software Engineer - ADSK Voice Workflows

BloombergCompany Name - Bloomberg

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New York, New York, USA

Full-time

Senior Software Engineer - ADSK Voice Workflows Location New York Business Area Engineering and CTO Ref # 10040358 Description & Requirements Our Team: As a premier global financial data and service provider, Bloomberg is dedicated to offer support to resolve the client's needs immediately through several communication channels. The ADSK Voice Workflows team builds one of the primary bridges between Bloomberg and its clients. We build the call center software that is used by all customer support

Senior Manager EngineeringJob Title - Senior Manager Engineering

Gainwell Technologies LLCCompany Name - Gainwell Technologies LLC

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Dallas, Texas, USA

Full-time

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have