Call Center jobs in Kentucky

Senior Call Center Engineer (Lead/Senior Specialist)

Remote

•

Yesterday

Senior Call Center Engineer (Lead/Senior Specialist) Remote 12+ Months The Senior Engineer is an authority on Unified Communications (UC) and Contact Center as a Service (CCaaS)platforms. They focus on architecture, high-level troubleshooting, and strategy. Key Responsibilities System Architecture: Design and optimize the flow of calls, chats, and automated SMS responses within the Client contact center environment.Tier Support: Lead the resolution of complex outages or systemic bugs that Junio

Easy Apply

Contract

Depends on Experience

Contact Center Agent

Remote

•

14d ago

Job Title: Contact Center Agent Location: Remote (Candidates must reside in Ohio, Pennsylvania, West Virginia) Project Description We are seeking a Contact Center Agent who will leverage call center experience, customer service skills, problem-solving, and attention to detail to deliver a positive customer experience. Key Responsibilities Answer inbound phone calls, chats, and/or emails. Conduct outreach phone calls and/or emails. Provide exceptional customer service to resolve inquiries.

Easy Apply

Contract, Third Party

$19 - $20

(Part Time) Spanish Bilingual IT Customer Support Analyst TIER 1 (MD/VA/DC local)

Remote

•

16d ago

SPANISH BILINGUAL - Customer Support Analyst (TIER 1) At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being. Job Description: We are looking for a highly skilled SPANISH BILINGUAL Tier 1 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible fo

Easy Apply

Part-time

Depends on Experience

Forward Deployed Engineer

Remote

•

9d ago

About Humach: Humach is reinventing customer experience with emotionally intelligent AI agents. As the creators of the worlds most customer-centric digital workforce, we blend cutting-edge LLMs, voice biometrics, and intelligent orchestration into real-time service solutions. Backed by top partners and ambitious clients, were scaling fast and need talented engineers to help us deliver impact. Role Overview: As aForward Deployed Engineer (FDE)at Humach, you will work at the intersection of softwa

Full-time

Depends on Experience

Dialer Platform Engineer

London, Kentucky

•

Today

The Dialer Platform Engineerplays a vital role in the design, configuration, and performance of outbound campaign delivery across multiple systems and platforms. This role is responsible for building outbound dialing campaigns, segmenting, and managing contact lists, applying compliance filters, and configuring pacing strategies. Dialer Platform Engineers ensure the right contacts are reached at the right time, driving efficiency, performance, and compliance within the outbound strategy. The su

Full-time

Dialer Platform Engineer

London, Kentucky

•

Today

Full-time

Acqueon Product Owner

Remote

•

Today

Role:Acqueon Product Owner Location:Remote Visa:H1B Direct client Client Requirement Summary: Healthfirst is sourcing for a replacement resource for anAcqueon Product Owner. They are specifically looking for someone with strong hands-on experience inAcqueon Dialerwho can independently lead the team and has solid expertise in writinguser stories. Cristina will review the resumes. Job Description: Looking for a seasoned Product Owner that is familiar with auto-dialer campaign management. The indi

Easy Apply

Contract, Third Party

65 - 70

Five9 Technical Trainer

Remote or St. Louis, Missouri

•

Today

RESPONSIBILITIES: Kforce has a client that is seeking a Five9 Technical Trainer in Saint Louis, MO. Overview: We are seeking a detail-oriented Technical Training Specialist to assist on the rollout of the Five9 Intelligent Cloud Contact Center and manage this critical function. This role begins with a massive deployment phase-onboarding 200 call centers in the East Region by year-end-before shifting focus to the West Region. Once the initial migration is complete, you will transition into an o

Contract

$90,000 - $120,000 hourly

Associate Professional Quality - California (Remote)

Remote or San Francisco, California

•

Today

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary The CX Associate Professional Quality is responsible for monitoring and evaluating the quality across call center and back-offi

Full-time

USD 50,000.00 - 60,000.00 per year

Associate Professional Quality - California (Remote)

Remote or San Diego, California

•

Today

Full-time

USD 50,000.00 - 60,000.00 per year

Associate Professional Quality - California (Remote)

Remote or Los Angeles, California

•

Today

Full-time

USD 50,000.00 - 60,000.00 per year

Customer Service Representative

Remote

•

2d ago

About Infinite: InfiniteisagloballeaderindigitalengineeringandITservices,withover20yearsofexperiencedrivingdigitaltransformation.WepartnerwithleadingFortune1000companiestodeliverinnovative,scalabletechnologysolutionsthatacceleratebusinessoutcomes. Withdeepexpertiseintelecommunications,healthcare,banking,andfinance,Infinitehelpsorganizationsoptimizeandmodernizetheirtechnologylandscapestoachievelong-termgrowthandefficiency. Overview TheCustomerServiceAgent/Representative(CSR) is a pivotal role wi

Easy Apply

Full-time

Depends on Experience

Business Systems Analyst

Remote

•

7d ago

Perform systems analysis, develop requirements documentation, and create and conduct customer acceptance tests for all components of the PTR system (more than 45 separate interfaces and components). Analyze new business requirements or changes to existing requirements and generate test data for the following areas: Retail and Commercial Mailer systems PTR Extra Services Mailing Services Confirm Services Ground Shipping Expedited Services Scanners Global Business Business Mail Entry and Payment T

Easy Apply

Full-time

$50+

Help Desk Support Specialist

Remote or Dallas, Texas

•

Today

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health , you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Position Summary Provides technical support to the orga

Full-time

USD 17.00 - 28.46 per hour

Partner Integration Technical Support Representative (Remote - WI and ND only)

Remote or Wisconsin

•

Today

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and dis

Full-time

USD 25.63 - 34.18 per hour

Senior Service Designer

Remote

•

Yesterday

Our client is seeking an experienced Senior Service Designer to support federal clients in modernizing services, improving customer experience, and transforming complex, mission-critical systems. In this role, you will work across design, research, policy, operations, and technology to design and implement endtoend service improvements that are humancentered, feasible within federal constraints, and measurable at scale. Job Location: This position requires that the job be performed in the Unite

Easy Apply

Contract

Depends on Experience

Artificial Intelligence (AI) Engineer

Remote or Atlanta, Georgia

•

Today

Description We are looking for an experienced Artificial Intelligence (AI) Engineer to join our team in Atlanta, Georgia. This is a long-term contract position where you will play a pivotal role in advancing AI initiatives across clinical and business operations. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to collaborate across multiple departments to drive innovative solutions in healthcare. Responsibilities: Partner with various

Easy Apply

Contract

USD 69.66 - 80.66 per hour

Technical Support Representative II

Remote

•

Today

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

Full-time

Senior Service Designer- Remote

Remote or Reston, Virginia

•

21d ago

ICF is seeking an experienced Senior Service Designer to support federal clients in modernizing services, improving customer experience, and transforming complex, mission-critical systems. In this role, you will work across design, research, policy, operations, and technology to design and implement end-to-end service improvements that are human-centered, feasible within federal constraints, and measurable at scale. Job Location: This position requires that the job be performed in the United Sta

Full-time

USD 119,323.00 - 202,850.00 per year

Intelligent Automation Lead (Hybrid/Remote-New Jersey)

Remote or Princeton, New Jersey

•

Today

Description & Requirements Maximus is currently seeking an Intelligent Automation Lead. Maximus continues to grow our Digital, Design, and Experience Organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser focused on introducing differentiated so

Full-time

USD 110,000.00 per year

Filter Results

Job post features

Posted date

Work settings

Employment type

Employer type

Work authorization

Call Center jobs in Kentucky, USA