Call Center jobs in Maryland

Rockville, Maryland

•

Today

Software Guidance & Assistance, Inc., (SGA), is searching for a Support Call Center Agent for a CONTRACT assignment with one of our premier Regulatory clients in Rockville, MD. Responsibilities : Help field calls from investors, registered representatives and other industry professionals. Required Skills: Bachelors Degree Required Preferred Call Center or Customer Service experience Outstanding communication skills for interacting with customers in professional and friendly manner SGA is a

Contract

USD 20.00 - 22.00 per hour

Call Center Systems Analyst

Remote or Norfolk, Virginia

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3d ago

Job Title: Call Center Systems Analyst - Genesys Cloud & Amazon Connect Location: Remote Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives. Required Skills & Experience 5-8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experien

Easy Apply

Full-time, Part-time, Contract, Third Party

USD 60-60

Project Manager with Genesys Cloud Call Center Operations --(Industry: Healthcare / Pharmaceutical / Patient Services)

Remote

•

Today

Project Manager / Data Analyst Genesys Cloud Call Center Operations (Industry: Healthcare / Pharmaceutical / Patient Services) 14+ years of experience in Project Management, Business Analysis, Operations Analytics, or Contact Center Operations Experience working within a Genesys Cloud call center environment Strong understanding of contact center operations, reporting, and KPI analysis Experience supporting customer service, healthcare operations, patient support, or service delivery teams Adva

Easy Apply

Third Party, Contract

Depends on Experience

Business Analyst (Call center operations)

Remote

•

Today

Job Summary:We are seeking a Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service quality, and operational efficiency.Key Responsibilities: Analyze and document current-state and future-state call center workf

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Contract, Third Party

Depends on Experience

Senior Business Analyst – Call Center Operations

Remote

•

Today

JobTitle:Senior Business Analyst Call Center Optimization & Technology ModernizationLocation:Washington D.C (Remote)Job Summary:We are seeking a Senior Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service qua

Easy Apply

Contract

Depends on Experience

Role: Call Center Systems Analyst (Genesys Cloud & Amazon Connect) -Remote

Remote

•

4d ago

Role: Call Center Systems Analyst Genesys Cloud & Amazon ConnectLocation: RemoteVisa : s Experience: 10 years Job SummarySeeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives.Required Skills & Experience5 8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrationsH

Easy Apply

Contract

Depends on Experience

Call Center ISSO

Remote

•

17d ago

ITCON Services is seeking an experienced and highly skilled Information Systems Security / Corporate Security Officer (CSO) to provide security leadership across multiple federal and corporate information systems in a fastpaced, missiondriven environment. The ideal candidate is a proactive security leader with deep knowledge of federal cybersecurity standards, enterprise risk management, cloud security, and the Risk Management Framework (RMF). This role partners closely with engineering, develop

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Full-time

$100,000 - $120,000

Call Center Systems Analyst Genesys Cloud & Amazon Connect

Remote

•

3d ago

Visa: USC Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives. Required Skills & Experience 58 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experience with: Genesys Cloud Amazon Connect IVR technologies Experience with contact c

Easy Apply

Contract

Business Analyst (Call Center Optimization)

Remote

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3d ago

Job Summary:We are seeking a Senior Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service quality, and operational efficiency.Key Responsibilities: Analyze and document current-state and future-state call cente

Easy Apply

Contract, Third Party

Depends on Experience

Call Center Support

Remote

•

4d ago

Call Center SupportLocation: RemoteWork Authorization: U.S CitizenClient: Federal GovernmentResponsibilitiesServe as the primary point of contact for end-users, providing technical support for Microsoft Office (Word, Excel, PowerPoint) and other IT systems.Troubleshoot and resolve issues related to MS Office applications, including formatting problems, data corruption, and functionality errors.Offer guidance and training to end-users on best practices and advanced features of Microsoft Office to

Easy Apply

Contract

Depends on Experience

Customer Service Representative - Call Center

Remote

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28d ago

Job Title :Customer Service Representative Location : Remote Working days : Monday to Friday Overview Overview The Customer Service Agent/Representative (CSR) is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general issues facing portal and web pages. The efficient utilization of various software applications is an essen

Easy Apply

Full-time

$12 - $17

Customer Service Agent

Remote

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21d ago

Job Overview: The CSR role is part of the Contact Centre team and handles customer inquiries across various communication channels, including phone, email, fax, chat, and SMS. The primary goal is to deliver high-quality customer service, ensuring positive member experiences while upholding professionalism and client expectations. Key Responsibilities: Achieve Targets: Meet attendance, schedule adherence, and performance goals (e.g., successful outcomes, quality score, NPS score). Software & S

Easy Apply

Full-time

Depends on Experience

Customer Service Representative

Remote

•

20d ago

Easy Apply

Full-time

Depends on Experience

CSR Junior (Bilingual-Spanish)

Hybrid in Baltimore, Maryland

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10d ago

Immediate need for a talented CSR Junior (Bilingual-Spanish). This is a 12+ Months contract opportunity with long-term potential and is located in Baltimore, MD (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 26-14506 Pay Rate: $17- $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Respond to custome

Easy Apply

Contract

$17 - $18

Business Analyst Experience with call centre technologies such as CRM, IVR Case(10+yrs exp)

Remote

•

Today

RemoteBusiness AnalystDuration: 12+MonthsOnly W2and CZPlease send the resume to.Skills:Bachelors Degree10+Yrs of experience inBusiness Analysis, Process improvement or operations analysisexperience in Supporting Call canter, contact center or customer service environmentsStrong skills in workflow Analysis root cause analysis requirements, gathering and Stakeholder managementExperience with call center technologies such as CRM, IVR Case management workflow automation or contact cantre platformsTh

Easy Apply

Contract

Depends on Experience

Senior Business Analyst

Remote

•

3d ago

Title: Business Analyst (Senior & Mid-level) Location: Remote Hire Type: Contract Job Description: Job Summary: We are seeking a Senior Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service quality, and opera

Easy Apply

Contract

Depends on Experience

Business Analyst (Mid-level)

Remote

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3d ago

Title: Business Analyst (Mid-level) Location: Remote Hire Type: Contract Job Description: Job Summary: We are seeking a Senior Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service quality, and operational ef

Easy Apply

Contract

Depends on Experience

Response Security Officer

Aberdeen, Maryland

•

Today

Job Description: GardaWorld Security Services is Now Hiring a Surveillance Security Officer! Ready to suit up as a Surveillance Security Guard? What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail. As a Security Officer ? Surveillance, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers,

Full-time

Compensation information provided in the description

AI Customer Operations Manager

Remote or Sanford, Florida

•

Today

RESPONSIBILITIES: Kforce has a client that is seeking an AI Customer Operations Manager in Sanford, FL. Overview: We are seeking a highly analytical, operationally focused leader to optimize an AI-first contact center environment. This role will own performance across AI voice and booking platforms while serving as the primary liaison between AI vendors, internal call center leadership, and IT/data teams. The ideal candidate is comfortable operating at the intersection of customer experience,

Contract

$55 - $65 hourly

Software Engineer - Ruby on Rails

Remote or Allen, Texas

•

Today

RESPONSIBILITIES: Kforce has a client in Allen, TX that is looking for a Senior Software Engineer to join the engineering team. We have over 42 terabytes of data in MySQL, Postgres and MongoDB/DocumentDB. We use Ruby and Elixir to run over a million transactions for our customers every day. Our typical response times are 1-2 seconds for a basket of products and we maintain uptimes north of 99.99%. We target daily deploys and continuous testing. Summary: This Ruby on Rails Software Engineer posit

Third Party, Contract

$55 - $62 hourly

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Call Center jobs in Maryland, USA