Call center jobs in New York

Call Center Systems Analyst Genesys Cloud & Amazon Connect - REMOTE

Remote

•

Yesterday

HI, Hope your doing well We have got you a Remote opportunity for Call Center Systems Analyst Genesys Cloud & Amazon Connect . Here is the job description have a look and let me know if your interested on this role. JOB DESCRIPTION Job Title: Call Center Systems Analyst Genesys Cloud & Amazon Connect Location - REMOTE Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital

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Contract

Depends on Experience

Call Center Systems Analyst

Remote or Norfolk, Virginia

•

6d ago

Job Title: Call Center Systems Analyst - Genesys Cloud & Amazon Connect Location: Remote Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives. Required Skills & Experience 5-8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experien

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Full-time, Part-time, Contract, Third Party

USD 60-60

Call Center ISSO

Remote

•

20d ago

ITCON Services is seeking an experienced and highly skilled Information Systems Security / Corporate Security Officer (CSO) to provide security leadership across multiple federal and corporate information systems in a fastpaced, missiondriven environment. The ideal candidate is a proactive security leader with deep knowledge of federal cybersecurity standards, enterprise risk management, cloud security, and the Risk Management Framework (RMF). This role partners closely with engineering, develop

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Full-time

$100,000 - $120,000

Business Analyst (Call center operations)

Remote

•

3d ago

Job Summary:We are seeking a Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service quality, and operational efficiency.Key Responsibilities: Analyze and document current-state and future-state call center workf

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Third Party, Contract

Depends on Experience

Senior Business Analyst – Call Center Operations

Remote

•

3d ago

JobTitle:Senior Business Analyst Call Center Optimization & Technology ModernizationLocation:Washington D.C (Remote)Job Summary:We are seeking a Senior Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service qua

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Contract

Depends on Experience

Customer Service Representative - Call Center

Remote

•

30+d ago

Job Title :Customer Service Representative Location : Remote Working days : Monday to Friday Overview Overview The Customer Service Agent/Representative (CSR) is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general issues facing portal and web pages. The efficient utilization of various software applications is an essen

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Full-time

$12 - $17

Manager Quality & Insights - Call Center Operations

New York, New York

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12d ago

Manager, Quality & Insights - Operations Reports To: Director, Quality & Insights Asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides best-in-class support, service, repair, replacement, and delivery worldwide. This role resides within Customer Solutions and supports customer-facing solutions ranging from claims processing to technical support. At Asurio

Full-time

Remote Call Center Associate

Remote or Phoenix, Arizona

•

2d ago

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a differ

Full-time

USD 34,800.00 - 50,600.00 per year

Call Center Systems Analyst Genesys Cloud & Amazon Connect

Remote

•

Yesterday

Visa: USC Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives. Required Skills & Experience 58 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experience with: Genesys Cloud Amazon Connect IVR technologies Experience with contact c

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Contract

Project Manager with Genesys Cloud Call Center Operations --(Industry: Healthcare / Pharmaceutical / Patient Services)

Remote

•

2d ago

Project Manager / Data Analyst Genesys Cloud Call Center Operations (Industry: Healthcare / Pharmaceutical / Patient Services) 14+ years of experience in Project Management, Business Analysis, Operations Analytics, or Contact Center Operations Experience working within a Genesys Cloud call center environment Strong understanding of contact center operations, reporting, and KPI analysis Experience supporting customer service, healthcare operations, patient support, or service delivery teams Adva

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Contract, Third Party

Depends on Experience

Customer Service Representative

Brooklyn, New York

•

Yesterday

About Us: Founded in 1997, PruTech is dedicated to problem-solving, creating solutions, and maintaining strong partnerships with its clients. PruTech serves a diverse list of clients in different industries from government to finance, retail, and manufacturing. PruTech has offices in New York City, Washington DC, North Carolina, and two nearshore offices in Mexico City and India. With over 20 years of Information Technology and system integration experience, PruTech provides multiple ways to ass

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Contract

26 - 27

Google Ads Media Buyer / SEM Manager

New York, New York

•

Today

Job Title: Google Ads Media Buyer / SEM Manager Location: Remote / Hybrid NYC Flexible We are partnering with a high-growth, performance-driven organization in the automotive protection sector generating $5 million in monthly revenue. Paid acquisition is their ultimate growth engine, and they are expanding so rapidly that lead flow is currently their primary bottleneck. This is an elite, high-impact environment focused heavily on profitable unit economics, data accuracy, and aggressively scalin

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Full-time

USD 120,000.00 per year

Senior Outsourced Operations Manager

New York, New York

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11d ago

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that's ready to tackle challenges and b

Full-time

USD 102,800.00 - 128,500.00 per year

Customer Service Agent

Remote

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24d ago

Job Overview: The CSR role is part of the Contact Centre team and handles customer inquiries across various communication channels, including phone, email, fax, chat, and SMS. The primary goal is to deliver high-quality customer service, ensuring positive member experiences while upholding professionalism and client expectations. Key Responsibilities: Achieve Targets: Meet attendance, schedule adherence, and performance goals (e.g., successful outcomes, quality score, NPS score). Software & S

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Full-time

Depends on Experience

Senior Network Engineer, Axon 911

New York, New York

•

Today

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work

Full-time

USD 165,000.00 - 175,000.00 per year

Customer Service Representative

Remote

•

23d ago

Easy Apply

Full-time

Depends on Experience

Business Analyst Experience with CRM, IVR

Remote

•

Today

RemoteBusiness AnalystDuration: 12+MonthsOnly W2and CZPlease send the resume to.Skills:Bachelors Degree10+Yrs of experience inBusiness Analysis, Process improvement or operations analysisexperience in Supporting Call canter, contact center or customer service environmentsStrong skills in workflow Analysis root cause analysis requirements, gathering and Stakeholder managementExperience with call center technologies such as CRM, IVR Case management workflow automation or contact cantre platformsTh

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Contract

Depends on Experience

Product Owner, FA Desktop AI Experience, Executive Director

Harrison, New York

•

Today

Product Owner, FA Desktop AI Experience, Executive Director Wealth Management Platforms We are seeking an experienced Executive Director to serve as Product Owner for the FA Desktop AI Experience within the Field Experience & Platforms (FEP) organization. This role is focused on the development, integration, and adoption of AI capabilities (Generative, Agentic, etc.) across Financial Advisor (FA) and Virtual Client platforms, including partnering with broader groups within and outside of FEP a

Full-time

USD 150,000.00 - 250,000.00 per year

CyberArk Operate - Manager

New York, New York

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9d ago

Deloitte delivers long term value to clients by providing industry leading risk management solutions to assist clients in managing key risk domains including Cyber, Forensic, Strategic and Financial Risk. Deloitte's solutions enable leading global organizations to focus on their core competencies and mission-critical challenges, while maximizing the power of risk management to protect and grow their businesses. Deloitte is focused on building, delivering, and managing large-scale solutions to es

Full-time

Senior Business Analyst

Remote

•

6d ago

Title: Business Analyst (Senior & Mid-level) Location: Remote Hire Type: Contract Job Description: Job Summary: We are seeking a Senior Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service quality, and opera

Easy Apply

Contract

Depends on Experience

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Call center jobs in New York, NY, USA