Contact center jobs in New Jersey

Jersey City, New Jersey

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Today

Job#: 3057344 Job Description: Avaya Contact Center Engineer Location: Jersey City, New Jersey (On-site) Alternate Location: Charlotte, North Carolina; Kennesaw, Georgia Role Overview This organization is seeking a professional engineer with in-depth knowledge of Contact Center technologies. The position resides within the Real Time Collaboration Contact Center Engineering team, directly supporting engineering functions for Contact Center products and solutions. The selected professional wil

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Full-time

$68 - $70 per hour

Contact Center Platform Engineer/Architect (Twilio Flex / Integrations)

Remote

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Today

Contact Center Platform Engineer/Architect (Twilio Flex / Integrations) Location: Remote C2C or W2 Summary Own and evolve the enterprise contact-center platform spanning Twilio Flex, IVR/orchestration, middleware integrations, cloud services, and agent-facing UI. This role bridges telephony, APIs, identity, AI capabilities, and reporting so member, provider, and billing journeys work end-to-end. What you'll do Maintain and extend existing Workato and MuleSoft APIs/middleware for member, prov

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Full-time, Part-time, Third Party, Contract

Contact Center Architect

Remote

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Yesterday

Job Title: Senior / Principal Solution Architect Contact Center Duration: Long term Job Type: C2C/W2/1099 Location: Remote Primary Skills: NICE CXone, Amazon Connect (AWS), Siera Role Overview We are looking for an experienced End-to-End Contact Center Solution Architect with deep expertise in NICE CXone, Siera and Amazon Connect to lead enterprise contact center transformation initiatives. The architect will be responsible for solution discovery, architecture, design, integration, implementati

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Contract

80 - 100

Contact Center Solution Architect

Remote

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15d ago

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Contract

90 - 110

Contact Center Architect

Remote

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29d ago

Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience BusinessIT Bridge Authentication, Self-Service & Containment Focus Role SummaryWe are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. This is not a back-room engineering role. The person we are looking for is the connective tissue between the business

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Full-time

90 - 95

Lead FDE – Contact Center

Remote or Hybrid in Dallas, Texas

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Yesterday

Summary: Lead forward-deployed engineers delivering AI-driven contact center solutions for member and provider support. Lead design and delivery of Google Contact Center AI solutionsWork directly with business stakeholders to translate needs into working solutionsGuide and mentor engineers; ensure quality and complianceMust have: Google Contact Center expertise, forward-deployed/client-facing engineering, leadership.

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Contract

Depends on Experience

Product Owner with Contact Center

Remote

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Today

Job Title: Product Owner /Manager, Contact Center Modernization (Amazon Connect Migration) Location: Remote Job Type: C2C/W2/1099 Job Description: Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance mem

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Contract

70 - 80

Hiring! Senior Conversational AI Architect (Dialogflow and Contact Center AI) - Remote

Remote or Texas

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Today

Senior Conversational AI Architect - Remote - Duration - Contract Voice Agents development and deployment Agentic development AWS/ Azure / Goolge services Senior enough to look at issues across conversational workflows, Agent workflows, technical issues and Product evaluation capability Tools other than Poly AI: Google Customer Engagement Suite (formerly Dialogflow and Contact Center AI) Amazon Connect Microsoft (Nuance and Copilot Studio) NICE, Genesys and Five9 Cognigy, Replicant, Decagon, As

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Full-time, Third Party, Contract

Principal Solution Architect – Contact Center

Remote

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16d ago

Univedge Consulting is hiring for one of our direct clients - a global technology consulting leader based in the US. Immediate interviews for the below position. Share your updated resume to apply. Job Title: Senior / Principal Solution Architect Contact Center Duration: Long term Location: Remote Primary Skills: NICE CXone, Amazon Connect (AWS), Siera Role Overview - We are looking for an experienced End-to-End Contact Center Solution Architect with deep expertise in NICE CXone, Siera and Amaz

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Contract

70 - 80

Contact Center Business Analyst

Remote

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7d ago

Hi Greetingsfrom the Conch technologies Contact Center Business Analyst / Contact Center Discovery Consultant Duration:12+ Months Contract Location:Remote Job Description We are seeking an experienced Contact Center Business Analyst (Senior BA) / Contact Center Discovery Consultant to support a large-scale contact center transformation initiative. The primary responsibility of this role is to lead discovery activities and document the current-state contact center environment, including

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Contract, Third Party

Depends on Experience

Product Manager, Contact Center Modernization

Remote

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8d ago

Product Owner /Manager, Contact Center Modernization (Amazon Connect Migration Healthcare Payer) Location: St. Louis, MO / Dallas, TX / New York, NY- Hybrid/Remote Required Qualifications 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting.Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review.

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Contract, Third Party

Depends on Experience

CONTRACT POSITION – PRODUCT OWNER / PRODUCT MANAGER, CONTACT CENTER MODERNIZATION

Remote

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12d ago

CONTRACT POSITION PRODUCT OWNER / PRODUCT MANAGER, CONTACT CENTER MODERNIZATION Important NotesLocation: St. Louis, MO / Dallas, TX / New York, NY Work Model: Hybrid / Remote Experience: 7+ years of Product Management experience Domain: Healthcare Payer Project: Legacy Contact Center Migration to Amazon Connect Job SummaryWe are seeking an experienced Product Owner / Senior Product Manager to lead the modernization of legacy contact center platforms, such as Avaya and Cisco, to Amazon Connect.

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Contract

Depends on Experience

UX Designer – Figma & Contact Center Experience

Remote

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5d ago

UX Designer Figma & Contact Center Experience United States Contract Role Job Overview We are looking for an experienced UX Designer with strong hands-on expertise in Figma to design intuitive and efficient digital experiences. The ideal candidate will have experience designing complex enterprise workflows, with Contact Center, Customer Service, or Agent Experience background strongly preferred. The role will partner closely with Product Managers, Business Analysts, Engineering teams, and busin

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Contract

Depends on Experience

Senior Product Manager – Contact Center

Remote

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6d ago

Job Description: Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards. The ideal cand

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Contract

Product Owner – Auto-Dialer Campaign Management

Remote

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21d ago

Product Owner Auto-Dialer Campaign Management Role Overview We are seeking a seasoned Product Owner with experience supporting auto-dialer and outbound campaign management solutions. This individual will be responsible for leading product and delivery efforts independently while partnering closely with an Agile Scrum team and coordinating work across multiple business and technology teams. The ideal candidate is a strong communicator and problem solver who can translate business needs into acti

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Contract, Third Party

Depends on Experience

Data Analyst (Customer Service Contact Center)

South Brunswick Township, New Jersey

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Today

Job Description: About the Team: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative g

Full-time

USD 61,152.00 - 80,000.00 per year

Product Owner – Auto-Dialer Campaign Management

Remote

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22d ago

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Contract

Depends on Experience

Product Owner – Auto-Dialer Campaign Mgt

Remote

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7d ago

We are seeking a seasoned Product Owner with experience supporting auto-dialer and outbound campaign management solutions. This individual will be responsible for leading product and delivery efforts independently while partnering closely with an Agile Scrum team and coordinating work across multiple business and technology teams. The ideal candidate is a strong communicator and problem solver who can translate business needs into actionable requirements, effectively manage a product backlog, an

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Contract, Third Party

55 - 60

Product Owner – Salesforce

Remote

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7d ago

We are seeking a seasoned Salesforce Product Owner to lead the delivery and ongoing enhancement of Salesforce capabilities across the organization. This individual will serve as the primary liaison between business stakeholders and technology teams, translating business needs into scalable Salesforce solutions and driving initiatives from discovery and requirements through implementation and production support. The ideal candidate is a hands-on Product Owner with strong Salesforce platform knowl

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Third Party, Contract

Depends on Experience

Salesforce Architect – Genesys Cloud CX Integration

Remote

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8d ago

Role: Salesforce Architect Genesys Cloud CX Integration Location: Remote Duration: 12 Months Contract Required Qualifications: 10+ years of Salesforce platform experience.Salesforce Technical ArchitectureSalesforce Service CloudGenesys Cloud CX / Genesys Engage IntegrationSalesforce Open CTI IntegrationApex & Lightning Web Components (LWC)Salesforce Omni-Channel & Contact Center Solutions

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Contract

Depends on Experience

Contact center jobs in New Jersey, USA