Contact center jobs in New Jersey

AI Product Owner Contact Center - Remote (Some Travel required)

Remote

•

Yesterday

Role: AI Product Owner Contact Center Location: Stamford, CT (Remote) Duration: 12+ Months Note: Candidates need to travel 1 2 times per month to Denver, CO (required). Qualifications: Contact center experience focused on customer-facing experiences, not back-end systems (e.g., Pega).Experience designing conversational flows, including deterministic bots/IVR and digital self-service journeys.Product Owner experience (not project management), with strong business analysis and data-driven decision

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Contract, Third Party

Depends on Experience

Contact Center Engineer 100% Remote

Remote

•

Today

Full Stack Backend Engineer Contact Center (Genesys / API / IaC) Remote Role Summary We are seeking a backend-focused Full Stack Engineer with strong expertise in API development, enterprise integrations, and Contact Center platforms such as Genesys. The ideal candidate will be responsible for designing and building scalable middle-tier services, APIs, and backend systems that support enterprise-grade contact center and customer experience (CX) applications. This role requires hands-on experien

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Full-time, Contract

Microsoft Dynamics 365 Contact Center as a Service (CCaaS)

Remote

•

Yesterday

Hi, we are immediately looking for Microsoft Dynamics 365 Contact Center as a Service (CCaaS) Consultant _ Remote (Harrisburg, PA- Occasional Travel) with one of our direct clients. if you are interested or know someone who is looking for projects, please respond with resume Position: Microsoft Dynamics 365 Contact Center as a Service (CCaaS) Consultant Location: Remote (Harrisburg, PA-Occasional Travel) Job Description: This role shapes a cohesive target design for Dynamics 365 Customer Service

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Contract, Third Party

Depends on Experience

Contact Center BA

Remote or Chicago, Illinois

•

Today

Skills Set: We need resource who has experience in Contact Center applications like Cisco/NiCE/Genesys. The project is of migration from Cisco platform to NiCE platform. Anyone having knowledge of NiCE or Cisco would be excellent, but if we can get someone with Genesys knowledge, that will work also.

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Full-time, Part-time, Third Party, Contract

Hiring - Genesys Cloud Contact Center Engineer Tier III

Remote

•

Yesterday

Hi Greetings fromBizTech Fusion! We areseeking an experienced Genesys Cloud Contact Center Tier Engineer to assist with the design, implementation, integration, and operational support of a cloud-based contact center platform built on Genesys Cloud (CX). This role serves as a technical SME for Genesys Cloud architecture and APIs, partners with business and IT stakeholders to deliver new capabilities, and ensures the platform is secure, stable, scalable, and cost-effective. Position: Genesys C

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Contract

$45 - $55

Genesys Contact Center Cloud certified Sr Engineer/SME (Tier IV)

Remote

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4d ago

Role Summary Seeking a highly skilled Genesys Cloud Contact Center SME/Senior Engineer to lead the design, implementation, and operational support of cloud-based contact center solutions. This senior-level role involves providing technical expertise on Genesys Cloud architecture, APIs, and integrations, ensuring the platform''s security, stability, and scalability. The position requires collaborating with business and IT stakeholders to deliver seamless contact center capabilities and continuous

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Third Party, Contract

Depends on Experience

Manager, Contact Center Technology & Operations

Remote

•

9d ago

At CGS Business Solutions, were dedicated to helping skilled IT and business professionals take the next meaningful step in their careers.Whether you''re exploring project-based consulting roles or seeking a long-term position, we connect you with opportunities that align with your expertise, your goals, and your growth trajectory. Backed by deep industry insight and our proven TalentFlow Framework, we ensure every role we present is thoughtfully matched to your skills, passions, and career amb

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Full-time

120000 - 160000

Project Manager, Contact Center Activations

Remote

•

Today

Exciting new fully remote contract position for a Project Manager (Activations Team) with a large Healthcare Provider with over 700 hospitals and clinics nationally. The Project Manager (PM) is accountable for the project objectives that drive clinical and operational digital transformation, customer experience, and other activities as assigned by the System Director. The PM is responsible to define areas of responsibility including resource allocations, influencing sponsors and managing work pr

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Contract

$70 - $73

Product Forward Deployed Engineer, Agentforce Contact Center (Senior/Lead/Principal)

Remote or Washington

•

Today

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate

Full-time

USD 117,200.00 per year

Senior Cloud Solutions Engineer - Contact Center

Remote or Louisville, Kentucky

•

Today

Become a part of our caring community The Senior Cloud Solutions Engineer supports the development and execution of Humana's cloud implementation and modernization strategy for Contact Center as a Service (CCaaS) platforms. This role plays a critical hands on engineering leadership role in advancing large scale transformation initiatives, including the Nuance Migration Project. This position represents a strategic shift from primarily operational and process oversight to deep technical execution

Full-time

USD 106,900.00 - 147,000.00 per year

Mendix Avaya Engineer

Remote

•

2d ago

Mendix Avaya EngineerMA (Remote)Role Type: ContractJob DescriptionWe are looking for a highly specialized Mendix Avaya Engineer to lead the convergence of rapid application development and enterprise-grade communication infrastructure. This is a mission-critical hybrid role where you will bridge the gap between low-code agility and the robust requirements of real-time telephony.You will be responsible for building high-performance, user-centric applications on the Mendix platform that communicat

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Contract

Depends on Experience

Senior Business Analyst

Remote

•

Today

Title: Business Analyst (Senior & Mid-level) Location: Remote Hire Type: Contract Job Description: Job Summary: We are seeking a Senior Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service quality, and opera

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Contract

Depends on Experience

Engineering Leader (LLM Inference, Forward Deployed Engineering)

Remote

•

Today

Forward Deployed Engineer Long Term Remote / 30 40% travel (client locations across US or globally) Hands-on involvement in on-site implementations and workshops Overview We are looking for a Forward Deployed Engineer who combines deep technical expertise with the ability to solve complex enterprise problems directly alongside our largest customers. This is not a traditional solutions consulting role. You will be embedded with Fortune 500 technical teams, working hands-on to architect, build,

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Contract, Third Party

Depends on Experience

AWS Connect + Lambda Developer (Immediate Need)

Remote or Hybrid in Texas City, Texas

•

11d ago

Job Title: AWS Connect + Lambda Developer (Immediate Need)Location: Remote / Texas (Preferred) Job Type: Full Time Start Date: ASAP Job SummaryWe are looking for a hands-on AWS Connect + Lambda Developer who can hit the ground running. This is an urgent requirement for someone with strong experience in building and integrating cloud-based contact center solutions using Amazon Connect and AWS Lambda. Key ResponsibilitiesDesign, develop, and deploy solutions using Amazon ConnectBuild and maintain

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Contract

$60+

Dynamics 365 Functional Consultant

Remote or Hybrid in Harrisburg, Pennsylvania

•

25d ago

Functional Consultant in Harrisburg PA. The candidate can be remote but need to onsite once in 6 weeks. Required Qualifications 8+ years leading customer engagement/contact center modernization initiatives, with public-sector or regulated industry delivery experience.Proven requirements leadership: workshop facilitation, documentation, traceability, and stakeholder consensus.Hands-on functional/architectural capability with:Dynamics 365 Customer ServiceSelf-service portals (Power Pages or equiv

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Contract

$90+

Amazon Connect Architect

Remote

•

3d ago

Strong experience with Amazon Connect Experience with AWS cloud architecture Expertise in IVR/ACD/contact center technologies REST API and microservices integration experienceMust have 15+years of experience

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Contract

Depends on Experience

Genesys Developer-Full Time role

Remote or New Jersey

•

Yesterday

Job description below 4+ years of handson experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using Architect Proven capability in IVR design and endtoend call flow development, including secure flows and AI/bot integrations Strong handson experience across Genesys Cloud CX components, including: IVR, Call Routing, CTI, Agent Desktop AI & Bots, Dialers, Live Chat, Workforce Management (WFM) Omnichannel configuration and orchestration Genesys AI servic

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Full-time, Part-time, Contract, Third Party

Genesys Developer

Remote

•

Today

Job Title:Genesys DeveloperLocation:RemoteJob Type:Fulltime Job Description:Must Have Technical/Functional Skills: 4+ years of hands on experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using ArchitectProven capability in IVR design and end to end call flow development, including secure flows and AI/bot integrationsStrong hands on experience across Genesys Cloud CX components, including:IVR, Call Routing, CTI, Agent DesktopAI & Bots, Dialers, Live C

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Full-time

Depends on Experience

Business Analyst Experience with call centre technologies such as CRM, IVR Case(10+yrs exp)

Remote

•

Yesterday

RemoteBusiness AnalystDuration: 12+MonthsOnly W2and CZPlease send the resume to.Skills:Bachelors Degree10+Yrs of experience inBusiness Analysis, Process improvement or operations analysisexperience in Supporting Call canter, contact center or customer service environmentsStrong skills in workflow Analysis root cause analysis requirements, gathering and Stakeholder managementExperience with call center technologies such as CRM, IVR Case management workflow automation or contact cantre platformsTh

Easy Apply

Contract

Depends on Experience

NICE- CXone - Developer/SME

Remote

•

8d ago

We are seeking a skilled Contact Center Solutions Developer to design, implement, and maintain NICE InContact systems, including IVR, ACD, and workforce management workflows. The role involves developing integrations, automating processes, monitoring system performance, and optimizing customer experiences using AI, NLU, and conversational technologies. Strong expertise in cloud infrastructure (AWS), CRM integrations (Salesforce/Dynamics), and full-stack development is essential. Remote Only in U

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Full-time

Depends on Experience

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Contact center jobs in New Jersey, USA