Contact center jobs in New Jersey

Dynamics 365 Contact Center Solution Architect

Remote

•

2d ago

Remote Role Dynamics 365 Contact Center Solution Architect 12+ Months Contract Position Type-C2C/W2 Exp Level- 12 Years Req Skills- Microsoft Dynamics 365 Contact Center, Omnichannel for Customer Service Agent exp, voice migration from cisco to Microsoft ACS, Azure Communication Services Job Description Look for someone who has strong Omnichannel for Customer Service Agent exp-- Global platform or single region will be okAlso client is looking for Microsoft Dynamics 365 Contact Center -- who h

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Third Party, Contract

Depends on Experience

Enterprise Architect (Contact Center)

Remote or Hybrid in Dallas, Texas

•

20d ago

Job Description Critical Skills Hands-on experience in contact center technologies with proven leadership in solution architecture and enterprise transformation programs.Deep knowledge of customer experience platforms, Salesforce ecosystem, and Google Cloud technologies, including architecture design, migration, and optimization strategies.Strong expertise integrating intelligent automation and AI platforms with CRM, ERP, and cloud-based services.Proven ability to translate complex technical con

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Third Party, Contract

$90 - $100

W2 Only -- Contact Center Engineers with AWS -- Remote

Remote

•

24d ago

Required Skills: Must have prior Contact Center engineering work history with legacy contact center vendors like Genesys, Avaya, Cisco, and/or NICE. Looking for engineers with 7-8 years of experience, also skilled in AWS Connect, AWS services (such as Lambda, S3, CloudWatch), telephony, scripting with Python and JavaScript, and integration with CRMs (like Salesforce and Zendesk) and custom solutions. Individuals should have at least 5 years experience developing, implementing, and managing AWS

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Contract

Depends on Experience

Technical Product Owner

Atlantic City, New Jersey

•

2d ago

Role Name: Technical Product Owner Location: Atlantic City 12 Months contract JOB DESCRIPTION: "Technical Contact Center Product Owner Technical Product Owner manages Scrum andor Kanban teams supporting Contact Center Technology platforms including AI Chat IVR Routing and CTI The Technical Product Owner will lead the development and execution of complex business plans and initiatives that have a broad impact across the enterprise Responsibilities Lead the development and execution of deliver

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Third Party, Contract

Senior Epic Patient Experience Analyst

Remote or Hybrid in San Francisco, California

•

5d ago

Role/Title: Senior Epic Patient Experience Analyst Location: Hybrid in any of the locations below Office Locations: Oakland, CA, San Francisco, CA, Sacramento, CA, Alpharetta, GA, Harrisburg, PA Duration: 12+ Months contract to hire Project Description: Seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. This role focuses on driving operational excellence across multiple patient-facing channels and ensuri

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Contract

$70 - $90

Senior Application Architect Contact Center AI/Chatbot

Remote

•

Today

Become a part of our caring community and help us put health first The Senior Application Architect designs and develops IT applications architecture solutions to business problems in alignment with the enterprise architecture direction and standards. The Senior Application Architect work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Application Architect is responsible for Archit

Full-time

USD 106,900.00 - 147,000.00 per year

Amazon connect with Genesys or Avaya

Remote

•

9d ago

Over 10 Years of experience as AWS Architect. Good Experience in AWS Connect. Good Experience in AWS ,AWS Connect, AWS services (such as Lambda, S3, CloudWatch). Good experience in Pyrthon,Java Script. Good experience in Contact Center engineering work history with legacy contact center vendors like Genesys, Avaya, Cisco. Good Communication skills. Thanks and Regards, Aju Shakti Group IncPhone: Email: Fax:

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Contract

Depends on Experience

Java Developer / IVR Developer

Hybrid in Pennington, New Jersey

•

4d ago

Innova Solutions is immediately hiring for a Senior Java Developer position Position type: Contract Duration: 12months Location: Pennington, NJ (Hybrid) IVR or Full Stack Dev with some Genesys exp. Ideally looking for someone that has some architect level exp, or understanding of that aspect of the SDLC POSITION SUMMARY As a software Engineer, you will be working with some highly talented IVR developers delivering complex self service solutions for the contact center using Genesys and Nuance te

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Contract

$65 - $70

SrTelephonyAmazon Connect Engineer

Remote

•

10d ago

Location: Remote - with occasional 1-2 times per year travel Salary: Max upto $150K - DOE Competitive + Benefits (Please mention what you would be happy with) We re seeking a senior telephony engineer to co-lead design, development, and optimization of our Amazon Connect contact center integrated with Salesforce Service Cloud Voice. You ll be one of two technical owners for voice architecture, IVR/contact flows, Computer Telephony Integration (CTI), and analytics, and work closely with our data/

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Full-time

Depends on Experience

Lead AWS Connect Engineer (Contact Centre)

Hybrid in Jersey City, New Jersey

•

2d ago

Lead the end to end technical delivery of contact center modernization projects using AWS Connect.Collaborate with architects product owners and business stakeholders to define technical requirements and implementation plans.Design and develop custom contact flows IVR systems and integrations with CRMs and third party platforms.Guide the development team in implementing AWS services such as Lambda Lex Polly S3 DynamoDB and CloudWatch.Ensure high availability scalability and security of the conta

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Contract, Third Party

Depends on Experience

Solutions Architect - Amazon Connect

Remote

•

12d ago

Role Overview Were seeking multiple Solutions Engineers to join our team of innovators and thought leaders. In this role, youll combine hands-on technical expertise with architectural vision to design and implement cutting-edge customer experience solutions using AWS services, with a particular focus on Amazon Connect and generative AI technologies. Key Responsibilities Design and architect comprehensive customer experience solutions leveraging AWS services, particularly Amazon Connect, with a

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Full-time

Depends on Experience

MD_IVR Developer - Java/Genesys

Pennington, New Jersey

•

3d ago

Easy Apply

Contract

Depends on Experience

CCaaS Platform Engineer | Telecom

Remote

•

9d ago

We are seeking a highly skilled and experienced CCaaS Platform Engineer to join our dynamic team. This technical role involves overseeing the performance and reliability of a CCaaS platform, ensuring optimal operation and exceptional user experience in a telecom environment. The successful candidate will be instrumental in managing system health, call quality, and platform updates. This is a fully remote role and can be performed from an approved location. Responsibilities Monitor and maintain t

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Contract, Third Party

Depends on Experience

Senior Epic Patient Experience Analyst

Remote

•

25d ago

Job Taxonomy: Associate Applications Analyst Duration: 12-Month Contract (Contract-to-Hire Potential) Locations: Preferred Offices: Oakland, CA | San Francisco, CA | Sacramento, CA | Alpharetta, GA | Harrisburg, PARemote: Allowed (must travel to Oakland once per month for 2 3 days)About the Role We are seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. The successful candidate will drive operational exce

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Contract

$60,000 - $100,000

Project Manager Telecom/Voice Services

Lawrence Township, New Jersey

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3d ago

Job Title: Project Manager Telecom/Voice Services JOB ID: 25-11205 Location: 50% onsite at Lawrenceville Duration: 12 Months Hours: Mon-Fri 8 am-5 pm Job Summary: The Project Manager will oversee and coordinate projects related to global voice and contact center services, including telephone network infrastructure, unified communications, and telephony solutions. This role will work closely with the Global Voice and Contact team to ensure the successful delivery of projects that enhance and mai

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Contract

$75 - $79

Technical Product Owner

Remote

•

10d ago

We have an immediate need for our leading health insurer client for an experienced Product Owner with over 5 years as a Technical PO. This will be remote and looking to interview immediately and start within 2 to 3 weeks out. Required skills:Strong database knowledge and advanced SQL skills for complex requirementsProficiency in end-to-end Contact Center reportingExcellent interpersonal abilities to manage demanding stakeholdersExpertise in translating complex business needs into well-defined U

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Full-time

Depends on Experience

IVR Architect

Remote

•

20d ago

Job description: Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI platforms (e.g., Dynamics 365 Contact Center, Google Dialogflow CX, Kore.ai, Amazon Lex).Design and implement reusable IVR components (e.g., authentication, error handling, prompt management) to streamline development and ensure consistency across voice applications.Develop and maintain a modular IVR component library to support scalable and maintainable conversation

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Contract

Depends on Experience

Pega Business Architect ::::::: Remote Job

Remote or Arkansas

•

Today

Role: Pega Business Architect Location: Remote Duration: 6 - 12+ Months Roles & Responsibilities: Act as the Lead Business Architect for large-scale Pega-based initiatives within the healthcare domain, driving end-to-end business solutions. Lead and facilitate discovery workshops, gather requirements, and translate business needs into Pega solution capabilities. Work closely with cross-functional teams, including business stakeholders, developers, QA, and UX teams, to define and deliver sca

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Contract, Third Party

Director, IT (Telecom) - REMOTE

Remote or Long Beach, California

•

Today

Job Description Job Description Job Summary The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for

Full-time

SAP BRIM FICA Lead Consultant

Remote

•

2d ago

W2 Role:- Required skills: Experience in leading teams in the delivery of SAP BRIM Collections functionality in a project environmentFunctional/technical proficiency with at least 3 years of SAP experience implementing SAP FICA primarily in SAP BRIM projects.Experience in Configuration and management of Master data including contract accounts and Payment dataExpertise with Dunning, Collection Strategy, Promise to Pay, Write-off, Bulk Adjustments, Credit Management and Integration to Outside col

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Contract

$62 - $65

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Contact center jobs in New Jersey, USA