Contact center jobs in New Jersey

Senior C# / Webex Contact Center (WXCC) Developer

Remote or Draper, Utah

•

Today

RESPONSIBILITIES: Kforce has a client that is seeking a remote Senior C#/Webex Contact Center (WXCC) Developer. Overview: Our client is modernizing key components of their telephony infrastructure and preparing an internally built web application for integration with cloud-based Cisco Webex Contact Center services. The application-originally built in C# on the .NET Framework and running on Windows Server with a SQL Server backend-is 8+ years old with limited documentation. The candidate will p

Contract

$62 - $72 hourly

Contact Center Analyst

Remote or East Providence, Rhode Island

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Today

RESPONSIBILITIES: Kforce has a client that is seeking a client that is seeking a Contact Center Analyst in East Providence, RI. Summary: We are looking for a detail-oriented professional to join our team supporting multiple contact centers. This role focuses on managing technical incidents, ensuring timely escalation, and driving resolution for issues impacting business operations. You will work closely with internal teams and external service providers to maintain the performance of telephony

Contract

$29 - $33 hourly

Voice Application Contact Center Engineer

Remote or Greenwood Village, Colorado

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Today

RESPONSIBILITIES: Kforce has a client looking to hire a Voice Contact Center Engineer to join their team on a permanent, direct-hire basis. The client is local to CO and would prefer candidates local to CO or one of these states: OR, WA, GA, MD, VA or Washinton DC where their team has a presence. About the Role: We're seeking an experienced Voice Application Contact Center Engineer to design, develop, and deploy advanced contact center solutions that elevate both customer and agent experiences.

Full-time

$130,000 - $140,000 annually

Product Owner - IVR

Remote

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2d ago

Role: Acqueon Dialer Product Owner Location: Remote Duration: Long Term Contract Mandatory : Acqueon Dialer platform experienceTwilio integration or communication platform experienceHealthcare industry background Job Description Experience : 12+ yearsSeeking a seasoned Product Owner with a strong background in Customer Service and proven expertise in auto-dialer campaign management. The ideal candidate will lead initiatives independently, collaborate effectively within an Agile Scrum team, and

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Third Party, Contract

Depends on Experience

GenAI Contact Center Engineer

Remote

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7d ago

GenAI Contact Center Engineer Department Information Technology REMOTE 6-month contract, with possibility of extension About Our Client Our client is a long-standing organization known for delivering secure, scalable, and high-performance technology solutions to government and commercial customers. They provide advanced technical services across multiple industries, supporting mission-critical operations through innovation, cloud modernization, and AI-driven capabilities. Operating nationwide

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Contract

Depends on Experience

Senior Epic Patient Experience Analyst

Remote or Hybrid in San Francisco, California

•

Yesterday

Role/Title: Senior Epic Patient Experience Analyst Location: Hybrid in any of the locations below Office Locations: Oakland, CA, San Francisco, CA, Sacramento, CA, Alpharetta, GA, Harrisburg, PA Duration: 12+ Months contract to hire Project Description: Seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. This role focuses on driving operational excellence across multiple patient-facing channels and ensuri

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Contract

$70 - $90

Senior Guidewire ClaimCenter Engineer

Remote

•

Today

We are seeking a highly skilled and experienced Senior Guidewire ClaimCenter Engineer to join our dynamic team. The ideal candidate will have 10+ years of professional experience with a strong background in Guidewire ClaimCenter, Java, and Spring Boot. This role requires an individual who is not only proficient in implementing and customizing Guidewire solutions but also capable of reverse engineering existing codebases to enhance system functionality and optimize performance. Required Qualif

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Contract, Third Party

Depends on Experience

Java Developer / IVR Developer

Hybrid in Pennington, New Jersey

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27d ago

Innova Solutions is immediately hiring for a Senior Java Developer position Position type: Contract Duration: 12months Location: Pennington, NJ (Hybrid) IVR or Full Stack Dev with some Genesys exp. Ideally looking for someone that has some architect level exp, or understanding of that aspect of the SDLC POSITION SUMMARY As a software Engineer, you will be working with some highly talented IVR developers delivering complex self service solutions for the contact center using Genesys and Nuance te

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Contract

$65 - $70

MD_IVR Developer - Java/Genesys

Pennington, New Jersey

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14d ago

Easy Apply

Contract

Depends on Experience

Genesys Cloud Contact Center Tier III Engineer

Remote

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27d ago

We re Hiring! Join us for a long-term remote opportunity where your expertise truly makes an impact. We re looking for a skilled Genesys Cloud Contact Center Tier Engineer to be part of our team. This is a 12-month contractual role. Shift is 2 AM-12 PM ; Sun-Wed (4*10 hrs) Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implementation, upgrading/patching, and technical trouble-shooting support experience in voice, UC, Contact Cen

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Contract

Depends on Experience

Amazon Connect Developer with Lex and Lambda

Remote

•

Yesterday

Amazon Connect Developer with Lex and Lambda Location: Remote Job Description: Associate should have 3 to 4 years hands on development experience on Amazon Connect contact center solutions. Associate should have 10+ years of experience on any Connect contact center solutions out of which 3 to 4 years on Amazon Connect. Associateshould have 3 to 4 years hands on development experience on Amazon Lex contact center solutions Associate should have hands on development experience on Amazon Lambda wi

Contract

Depends on Experience

Software engineer-Genesys Developer

Remote or Charlotte, North Carolina

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Today

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for a Genesys Developer for one of its clients!! Candidates should be willing to work on our W2 ONLY. Job Title: Genesys Developer (Cloud Platform and Contact center ops) Location: Remote EST/CST only. Duration: 12 months Role Type: W2 contract (NO C2C, No 1099) Top Skills: Extensive experience with Genesys cloud platform and contact center operations 5+ years of software development experience S

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Contract

USD0 - USD0

Node.js Backend Developer - C2C - Onsite - New York, NY

Remote

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8d ago

Strong Node.js backend development experienceHands-on experience with AWS services including Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, and IAMExperience with Amazon Connect or Contact Center applications is preferred but not mandatory.

Easy Apply

Full-time

55+

Project Manager Telecom/Voice Services

Lawrence Township, New Jersey

•

Today

Job Title: Project Manager Telecom/Voice Services JOB ID: 25-11205 Location: 50% onsite at Lawrenceville Duration: 12 Months Hours: Mon-Fri 8 am-5 pm Job Summary: The Project Manager will oversee and coordinate projects related to global voice and contact center services, including telephone network infrastructure, unified communications, and telephony solutions. This role will work closely with the Global Voice and Contact team to ensure the successful delivery of projects that enhance and mai

Easy Apply

Contract

$75 - $79

Telecom Engineer

Remote or Orlando, Florida

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2d ago

Telecom Engineer remote w2 only Job Summary: - Serve as an expert on NICE CXOne system administration and complex telecommunications infrastructures. - Lead the design and implementation of contact center infrastructure solutions. - Evaluate existing technology and processes, proposing improvements for efficiency and effectiveness. - Maintain deep technical knowledge of integration across PBX, gateways, voicemail, call recording, WAN/LAN, VoIP/SIP, TCP/IP, routers, SBCs, switches, firewalls,

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Contract

$$53/hr

Lead CCaaS Engineer - Genesys CX (Only W2)

Weehawken Township, New Jersey

•

Today

MUST HAVE SKILLS: Genesys CCaaS development experience API Development OAuth Description: Responsibilities Design and implement comprehensive Genesys Cloud CX solutions including advanced routing strategies, IVR flows, and multi-channel integrations Lead end-to-end migration projects from legacy platforms like Avaya, Cisco, and Genesys Engage to Genesys Cloud CX Develop sophisticated Architect flows for omnichannel interactions including voice, chat, email, and bot integrations Create seamless

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Contract

Lead CCaaS Engineer (Genesys CX)

Weehawken Township, New Jersey

•

Today

Position: Lead CCaaS Engineer (Genesys CX) Location: Weehawken, NJ - Onsite Must Have Skills: Genesys CCaaS development experienceAPI DevelopmentOAuth Responsibilities: Design and implement comprehensive Genesys Cloud CX solutions including advanced routing strategies, IVR flows, and multi-channel integrations.Lead end-to-end migration projects from legacy platforms like Avaya, Cisco, and Genesys Engage to Genesys Cloud CX.Develop sophisticated Architect flows for omnichannel interactions includ

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Contract

Depends on Experience

Looking for Google CES Expert/Architect || Bethpage, NY || Fulltime

Remote

•

Today

Hi, Hope you are doing well. We do have a position forGoogle CES Expert/Architect with our Client. Please find the details below and if interested please send me your updated word format resume. Title: Google CES Expert/Architect Location: Bethpage, NY Duration: Fulltime Experience: 5-10 Years Job Description: Must Have Technical/Functional Skills: Google CCAI, CCaaS, UJET, Google DialogFlow, Google Cloud Platform. Roles & Responsibilities: Google CCAI Design and Implementation Engineer Desi

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Full-time

130,000 - 150,000

Senior Manager, Process Innovation and Technology

Remote or Rhode Island

•

Today

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all w

Full-time

USD 82,940.00 - 182,549.00 per year

Lead CCaaS Engineer - Genesys CX - Onsite

Remote or Weehawken Township, New Jersey

•

Today

Transform customer experience technology as a Lead CCaaS Engineer at EPAM. You'll architect and implement sophisticated Genesys Cloud CX solutions while leading complex migration projects from legacy platforms, ensuring seamless transitions that enhance operational efficiency and elevate customer interactions. At EPAM, you'll work on cutting-edge technologies, solve complex challenges, and shape the future of digital innovation. With access to continuous learning, mentorship, and global projects

Full-time

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Contact center jobs in New Jersey, USA