Contact center Jobs in New Jersey

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MS Dynamics Contact Center migration Architect - REMOTE

NJTECH INC.

•

Remote

Contract

We at NJTECH are focused on hiring highly skilled professionals who are excited by the opportunity to make a true impact on their careers as well as on our clients' business. We power our clients success and drive our consultants career growth. We are seeking an experienced and outstanding Solution Architect (MS Dynamics Contact Center) for one of our esteemed clients. Role: Solution Architect (MS Dynamics Contact Center) Location: REMOTE Lead the architectural design and implementation of MS
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Posted 5 days ago | Updated 10 hours ago

Genesys Cloud Contact Center SME

Brezo Business Solutions LLP

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Remote

Contract

We are hiring for a Genesys SME long term contractual job opportunity as posted below. Interested ! Please apply with your most updated resume. Title: Genesys Cloud Contact Center SME Location: Fully Remote Shift #: Mon Tues, Thurs-Fri ; 2am-12pm ET Duration: 1 yr Desired Start: June ASAP Requirements: Should be able to pass a drug screening, background check, and Public Trust Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implem
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Posted 18 days ago

Microsoft Contact Center Architect (Remote)

New York Technology Partners

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Remote

Third Party, Contract

Microsoft Contact Center Architect (Remote) Location: Remote Pay Rate: To be discussed Important Note: Background verification must be fully cleared prior to onboarding. Job Summary: As a Contact Center Architect, you'll lead solution design for enterprise-scale Microsoft Dynamics implementations. You'll drive strategy, oversee technical execution, and ensure seamless integrations that enhance customer experience. This role requires deep expertise in Microsoft Dynamics 365 and the Azure ecosyst
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Posted 4 days ago

Contact Center Omnichannel specialist with MS Teams for a global telecom firm

GTechNY

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Edison, New Jersey, USA

Full-time

A global audio/video firm is looking for a Contact Center specialist with strong VoIP and MS Teams proficiencies. You will work on our CCaaS product. You should be an expert in working with Contact Center environments, having a background in Contact Center as a Service. Strong cloud skills are also essential, with Azure and AWS. Our product integrates directly with MS Teams, so Teams skills are also fundamental for this role. You should have extensive experience with VoIP, SIP, PBX, Web Chat, an
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Posted 60+ days ago | Updated 3 days ago

Project Manager (Implementation & Deployment for Contact Center Solutions)

Eliassen Group

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Anywhere, US

Full-time

Description: *100% Remote* Industry leading business communications & digital transformation organization seeking a talented Project Manager. This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis. Rate: $100,000k - $120,000k/year Responsibilities: The Project Manager (PM) is responsible for successful deployments of software and SIP solutions for the full Project Life
Posted 17 days ago | Updated 1 day ago

Contact Center Supervisor

Infinite Computer Solutions (ICS)

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Remote

Full-time

CMO Operations Supervisor Overview The Customer Service Supervisor/Operations Supervisor monitors the daily operations of a team responsible for triaging daily referrals, preparing and scheduling medical examinations. The Supervisor provides departmental leadership and supervision of contact center employees, and the position requires strong communication and leadership skills with the ability to prioritize and delegate effectively to ensure quality, customer experience and performance metrics
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Posted 60+ days ago | Updated 8 hours ago

Business Systems Analyst - Contact Center Technology

AVA Consulting

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Remote

Contract

AVA Consulting is seeking a Business Systems Analyst - Contact Center Technology Location: Remote U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Job Description: We are looking for a seasoned Business Systems Analyst with deep experience in contact center technology, especially Genesys Cloud, and a strong track record of supporting or implementing back-office routing frameworks. In this role, you ll serve as a key partner t
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Posted 19 days ago | Updated 10 hours ago

Sales Executive / Business Development - Contact Center & Cloud Solutions

Sensiple Inc.

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Remote

Full-time

Sensipleis looking for an experienced and results-drivenBusiness Development Executivewith a strong background inSoftware Services, SaaS product sales, and Cloud-based Contact Center solutions. The ideal candidate will focus on identifying, engaging, and closing opportunities inCloud Contact Centerplatforms (Amazon Connect, Google CCAI, Genesys, Avaya, Azure Communication Services, etc.) and broaderCX transformation initiatives. Location: Remote Key Responsibilities: Generate new business oppor
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Posted 60+ days ago | Updated 3 days ago

Avaya Engineering Lead - Remote

The Brixton Group

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Remote

Contract, Third Party

Job Title: Avaya Engineering Lead Location: Remote Duration: 12+ Months (Possibilities of Extension) JD: As a Senior Network Engineer Avaya Contact Center, you will be joining a diverse and highly collaborative team fully staffed with all the essential roles necessary to make up a highly functioning team.Together we form the firm's Voice Services Contact center and support Platforms that allow the firm's employees to interact with each other no matter what part of the country in which they ar
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Posted 24 days ago | Updated 21 days ago

Genesys Cloud Architecture

Yochana IT Solutions

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Raritan, New Jersey, USA

Contract

Soft Skills requirements 1. Excellent communication and conversation skills (Verbal and Written) 2. Good documentation skills 3. Good working knowledge of MS OFFICE (Including MS Project and Visio) Certification requirements: 1. Google Cloud Platform (Mandatory) 2. ITIL Foundation (Preferred) Skills required Understanding of SIP Protocols, Genesys Framework and Architecture Good Knowledge of SIP protocol. Hands on experience on multimedia setup (chat & email) environment Hands On experience o
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Posted 26 days ago | Updated 4 hours ago

Project Coordinator

NexZen Tek Solutions Inc

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Remote

Contract, Third Party

Role: Project Coordinator Location: Remote Job Description: Project Coordinator with CX exp UcaaS or CCaaS even Voice, Unified Communications, Cisco Contact center is good enough
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Posted 6 days ago

Amazon Connect Sr Engineer / Architect

Ventures Unlimited

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Newark, New Jersey, USA

Full-time

Amazon Connect Sr Engineer / Architect Must Have Technical/Functional Skills Minimum of 10 years of experience in designing, implementing, and supporting contact center solutions Extensive hands-on experience with Amazon Connect, Amazon Lex, AWS services (e.g., Lambda, S3, DynamoDB, CloudFormation), and related technologies Strong understanding of contact center concepts, such as IVR, ACD, call routing, and workforce management Proficiency in programming/scripting languages, such as Python
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Posted 9 days ago | Updated 9 hours ago

Genesys Architect

VDart, Inc.

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Raritan, New Jersey, USA

Contract, Third Party

Job Title: Genesys Architect Location: Raritan, New Jersey (Onsite) Duration/Term: Long-Term Contract Position Overview: We are seeking an experienced and results-driven Genesys Architect to lead the design, implementation, and maintenance of enterprise-level contact center solutions. The ideal candidate will bring deep technical expertise in Genesys platforms, a proactive mindset for continuous improvement, and the ability to seamlessly integrate solutions across diverse system landscapes e
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Posted 10 hours ago

Network and Unified Communication Deployment Engineer - FULL TIME role

SmartIMS Inc.

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Plainsboro Township, New Jersey, USA

Full-time

Locals resources preferred FUL TIME Role We are unable to sponsor the visa for this role Network and Unified Communication Deployment Engineer Plainsboro, NJ 08536 (In-office, at least 3 days a week) FULL TIME role Role Summary We are seeking a Network and Unified Communication Deployment Engineer to join our high-performing team. The ideal candidate will have deep expertise in deploying and supporting Cisco SDWAN, WebEx Calling, and Contact Center solutions. You will work closely with cust
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Posted 42 days ago | Updated 19 days ago

Network Deployment Engineer Position

SmartIMS Inc.

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Plainsboro Township, New Jersey, USA

Full-time

Fulltime Plainsboro, NJ Hybrid We are seeking a Network and Unified Communication Deployment Engineer to join our high-performing team. The ideal candidate will have deep expertise in deploying and supporting Cisco SDWAN, WebEx Calling, and Contact Center solutions. You will work closely with customers, project managers, and cross-functional teams to deliver end-to-end deployment, configuration, testing, and knowledge transfer of cutting-edge network and UC solutions. Key Responsibilities Lead a
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Posted 46 days ago | Updated 4 days ago

Genesys CX Architect (IVR)

Resource Point LLc

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Remote

Contract, Third Party

Title: Genesys CX Architect (IVR) Location: Remote Duration: 12 months with possible extension. Technology Consultant Job Description: Plan, develop, test and implement Contact Center solutions that improve business efficiency and productivity as well as support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Maintain the broadest range and depth of knowledge in the Contact Center re
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Posted 4 days ago

Amazon Connect Developer

Conch Technologies

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Jersey City, New Jersey, USA

Contract

Greetings, Job Title: Amazon Connect Developer Location : NJ/DE/Plano ( 5 days a week onsite ) Duration: 12+ Months Contract Experience 8+ Required Qualifications: At least 8 years of IT experience in customer service technologies including Contact center cloud based Products, solution design and implementation; also experienced in omni-channel and AI/ML solutions. Hands-on experience in Experience in functional design and implementation for contact center solutions; Experience in Amazon Conne
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Posted 9 hours ago | Updated 8 hours ago

Genesys Cloud Specialist @Remote

IT Minds LLC

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Remote

Contract

Genesys Cloud Specialist Duration: 12 Months Location: Remote Job Description: Position Overview: The Remote Genesys Cloud Specialist will be responsible for the hands-on troubleshooting, updates, configurations, and patching of Genesys Cloud Contact Center solutions. The ideal candidate will have a strong background in cloud contact centers, with at least 4 years of experience, and a minimum of 2 years specifically working with Genesys Cloud. Expertise in PCCE Tier level support and voice/UC (
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Posted 13 days ago

Genesys Architect

HPTech Inc.

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Raritan, New Jersey, USA

Contract, Third Party

Job Description: Genesys Architect Location: [Raritan, New Jersey], Experience: [7-9 Years] Position OverviewWe are seeking an experienced Genesys Architect with 7-9 years of expertise to join our dynamic team. The ideal candidate will be responsible for designing, implementing, and maintaining our Genesys contact center solutions, ensuring seamless integration with our systems and delivering exceptional customer experiences. Key ResponsibilitiesDesign and Architecture: Develop and design robust
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Posted 10 hours ago

CRM Lead - Oracle Service Cloud (OSC)

TechDigital Corporation

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Remote

Third Party, Contract

Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation : Lead onsite CRM initiatives involving Oracle Service Cloud c
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Posted 13 days ago | Updated 13 days ago