Role: Contact Center Engineer Location: Morris Plains, NJ Mode of Hire: FTE/ Contract Job Description Resource needing to perform duties with building and managing bot platform to run voice, chat, SMS interactions for Contact center. Years of experience needed – Around 8 to 10 years’ experience with significant Technical Skills: Voice, SMS, chat, reporting, telecom skills, Contact Center.Nuance ARS/TTS/NLP/Dragon VoiceKore.AI Platform, Smart assist, XO Platform cloudGenesys Voice PlatformSIP
Role: Contact Center Engineer. Level –L5 Location: Morris Plains, NJ Job Summary – Resource needing to perform duties with building and managing bot platform to run voice, chat, SMS interactions for the Contact center. Years of experience needed – · Around 8 to 10 years experience with significant Technical Skills: · Voice, SMS, chat, reporting, telecom skills, Contact Center. · Nuance ARS/TTS/NLP/Dragon Voice · Kore.AI Platform, Smart assist, XO Platform cloud · Genesys Voice Platform · SIP I
