Contact center jobs in New Jersey

Remote, Voice Phone Cloud Contact Center Architect (Candidates must be 2 hours or less from Middletown, PA)

Remote

•

Yesterday

Required Skills: Required 10 Years Experience in designing, building, and managing high volume contact center Required At least 1 year Experience in Microsoft s Dynamics Contact Center solution and Azure Communication Services Required At least 1 year Experience in Leveraging copilot studio or other AI engine for natural language voice Bot and chatbot Required Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent commercially available CRM systems Exp

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Contract, Third Party

Depends on Experience

Voice Phone Cloud Contact Center Architect and (IVR or "Interactive Voice Response")

Remote or Hybrid in Middletown, Pennsylvania

•

2d ago

Role is Voice Phone Cloud Contact Center ArchitectInterview type is Video and In-Person Position is: Hybrid (Candidate Must be 2hrs Driving Distance from Middletown PA)Location: Middletown PA (Job involves Local Travel to different nearby locations)Start Date: 10/20/25 & End Date: 06/30/26 Short DescriptionVoice Phone Cloud Contact Center Architect**Hybrid (mostly remote) -- candidates must be 2 hours or less from Middletown, PA** Complete DescriptionDescription of Duties Design and implemen

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Full-time

Depends on Experience

Contact Center Solution Architect

Remote or Hybrid in Middletown, Pennsylvania

•

6d ago

Position: Contact Center Solution Architect Location: Hybrid/Remote Middletown PA (candidates must be 2 hours or less from Middletown, PA) Experience - 13+ Description of Duties Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call. Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environment. Plan, document, and support the configuration of contact center supporting solutions

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Contract, Third Party

Depends on Experience

Voice Phone Cloud Contact Center Architect

Remote or Middletown, Pennsylvania

•

Today

Description of Duties Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call. Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environment. Plan, document, and support the configuration of contact center supporting solutions. Create detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions

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Full-time, Part-time, Contract, Third Party

USD 1-1

Contact Center Solution Architect

Remote

•

3d ago

Job Title: Lead Unified Communications / Contact Center Solution Architect Location: Remote (U.S. based) Occasional Onsite in Middletown, PA Position Type: Contract / Full-TimeRole SummaryWe are seeking an experienced Unified Communications (UC) and Contact Center Solution Architect to lead the design, migration, and implementation of enterprise-grade cloud-based contact center solutions. The ideal candidate will possess deep expertise in Natural Language IVR, AI-based agent assist, Microsoft

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Full-time

$0+

JOB - PTC - Voice Phone Cloud Contact Center Architect ___ REMOTE

Remote or Middletown, Pennsylvania

•

Today

I have an opportunity for "PTC - Voice Phone Cloud Contact Center Architect REMOTE" and I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if you could refer someone I would really appreciate it. Position : PTC - Voice Phone Cloud Contact Center Architect Location: Mostly Remote (candidates must be 2 hours or less from Middletown, PA) Duration: 8 Months When required to be onsite, the work location will be at either PTC's Centr

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Contract, Third Party

Contact Center Solution Architect/Omnichannel Contact Center Architect - Remote

Remote

•

Today

Experience in designing, building, and managing high volume contact centerRequired10Years Microsoft s Dynamics Contact Center solution and Azure Communication ServicesHighly desired1Years Leveraging copilot studio or other AI engine for natural language voice Bot and chatbotRequired1Years Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent commercially available CRM systemsRequired Experience in implementing passing context from IVR to the agent as p

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Contract

$70 - $80

Dynamics 365 Architect Customer Service / Contact Center

Remote

•

3d ago

Position: Dynamics 365 Architect Customer Service / Contact Center Location: Fully remote Role Overview We are seeking an experienced Dynamics 365 Architect with a strong specialization in the Customer Service / Contact Center module to design, implement, and optimize enterprise-scale customer engagement platforms. The ideal candidate will have deep expertise in Dynamics 365 Customer Service, Omnichannel, Power Platform, and Azure Communication Services, and will play a critical role in driving

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Contract

Up to $60

Contact Center Architect with Dynamics 365

Remote

•

2d ago

Role Title: Contact Center Architect Location: Remote or Hybrid (USA) Employment Type: Full-Time Seniority Level: Senior Architect Role Overview We are looking for a Contact Center Architect to join our growing team focused on delivering nextgeneration, AI-powered contact center solutions. This is a strategic technical leadership role at the forefront of Microsoft's move into full-service CCaaS, where you will help architect and integrate scalable, omnichannel contact center solutions which wi

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Full-time, Third Party

$120,000 - $160,000

Contact Center Data Manager

Remote

•

21d ago

VetsEZ is seeking a Contact Center Data Manager to support a large-scale federal contact center program. This 100% remote role will focus on managing workforce data, forecasting, scheduling, and performance analytics to ensure operational efficiency across thousands of customer interactions daily. The candidate will collaborate with leadership, operations, and technology teams to enhance service delivery and optimize staffing models by utilizing WFM tools and reporting systems. The candidate mus

Full-time

Depends on Experience

Business Systems Analyst - Contact Center/Genesys Cloud

Remote

•

Today

AVA Consulting is seeking a Business Systems Analyst - Contact Center Technology Location: Remote - US U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Job Description: We are looking for a seasoned Business Systems Analyst with deep experience in contact center technology, especially Genesys Cloud, and a strong track record of supporting or implementing back-office routing frameworks. In this role, you ll serve as a key partn

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Contract

Depends on Experience

Genesys Cloud Contact Center Tier III Engineer

Remote

•

15d ago

We re Hiring! Join us for a long-term remote opportunity where your expertise truly makes an impact. We re looking for a skilled Genesys Cloud Contact Center Tier Engineer to be part of our team. This is a 12-month contractual role. Shift is 2 AM-12 PM ; Sun-Wed (4*10 hrs) Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implementation, upgrading/patching, and technical trouble-shooting support experience in voice, UC, Contact Cen

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Contract

Depends on Experience

Remote: Twilio Product Owner

Remote

•

Yesterday

Role: Twilio Product Owner Location: Remote Duration: Long Term Contract Must Have:Contact Center, IVR, Twilio, Voice and Healthcare Domain. Job Description: Voice Product Owner TwilioUnderstanding of end-to-end contact centre functionalitiesExposure to Twilio IVR and Insights reporting will be a bonusGood communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholdersUnderstanding and documenting business needs and converting t

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Contract, Third Party

Depends on Experience

Product Owner

Remote

•

10d ago

Voice PO Twilio Understanding of end-to-end contact center functionalitiesExposure to Twilio IVR and Insights reporting will be a bonusGood communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholdersUnderstanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria s Task ownership and Accountability of product processes and deliverablesEmpathetic and high-perform

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Third Party, Contract

Depends on Experience

Remote: Twilio Product Owner

Remote

•

Yesterday

Role: Twilio Product Owner Location: Remote Duration: Long Term Contract Job Description:Voice Product Owner TwilioUnderstanding of end-to-end contact centre functionalitiesExposure to Twilio IVR and Insights reporting will be a bonusGood communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholdersUnderstanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria sA

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Contract, Third Party

Depends on Experience

Project manager with five9 experience

Remote

•

8d ago

Role :: Project manager with five9 experience Location :: Raleigh, NC / Remote Type :: Fulltime Job Description Ensure solutions meet agreed quality criteria, address project issues and risks, and build trusted relationships between delivery teams and business partners Collaborate closely with project stakeholders, to understand their requirements, provide expert advice on effort estimates and overall project feasibility, secure appropriate resourcing from business and IT teams, ensuring align

Easy Apply

Full-time

$90000 - $100000

Terraform expert for Genesys Cloud CC

Remote

•

15d ago

Are you a CI/CD wizard with Terraform and GitHub?We re searching for a Genesys Cloud Contact Center expert who has significant experience in creating and managing CI/CD pipelines for Genesys Cloud CC using Terraform, GitHub, etc. Location: Remote1 Year + Contract Infrastructure as Code (IaC) Terraform Fundamentals Writing and organizing Terraform configuration files (.tf) Understanding Terraform state files and workspaces Using Terraform variables, outputs, and modules Managing Terraform remote

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Contract

Depends on Experience

Senior CX Business Consultant

Remote

•

6d ago

Title: Senior CX Business Consultant Location: 100% Remote role Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and profes

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Full-time

$80,000 - $81,000

IVR Architect

Remote

•

Yesterday

Role: IVR Architect Location: Remote Duration: Long Term Job Summary: We are seeking an experienced IVR Architect to lead the modernization and migration of legacy IVR/VXML applications to cloud-native conversational AI platforms such as Microsoft Dynamics 365 Contact Center, Google Dialog flow CX, Kore.ai, or Amazon Lex. This role requires a strategic thinker with deep technical expertise in IVR architecture, conversational AI, and scalable enterprise voice solutions. Required Skills & Experien

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Contract, Third Party

Depends on Experience

SrTelephonyAmazon ConnectEngineer -

Remote

•

Today

Location: Remote - with occasional 1-2 times per year travel Salary: Max upto $150K - DOE Competitive + Benefits (Please mention what you would be happy with) We re seeking a senior telephony engineer to co-lead design, development, and optimization of our Amazon Connect contact center integrated with Salesforce Service Cloud Voice. You ll be one of two technical owners for voice architecture, IVR/contact flows, Computer Telephony Integration (CTI), and analytics, and work closely with our data

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Full-time

Depends on Experience

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Contact center jobs in New Jersey, USA