Customer Experience jobs in Arlington, VA

ServiceNow Customer Experience Strategist

Remote

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Today

Hiring! W2, ServiceNow Strategist for a 9month+ remote, contract position. Prefer candidates that are located on the East Coast. Job Description: The Customer Experience Strategist needed for planning, facilitating and executing human-centered design processes across multiple projects. This role is responsible for capturing the voice of the customer and working cross-functionally to deliver meaningful and diverse customer experiences. Job requirement: 5 years of experience with ServiceNowMust ha

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Contract

Depends on Experience

Industry Principal Oracle Cloud Customer Experience Leader

Remote

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4d ago

Client is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Job Description In the assigned J

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Full-time

$200,000+

Senior Director, Engineering Quality & Customer Experience

Remote

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Today

Senior Director, Engineering Quality & Customer Experience Department: Research & Development Overview The Senior Director, Engineering Quality & Customer Experience is responsible for defining and executing the company's end-to-end quality strategy across platform, product delivery, and the full customer lifecycle. This role owns the transformation from traditional QA to AI-native quality engineering, combining automation-first testing, shift-left execution, and agentic quality enablement. T

Full-time

Compensation information provided in the description

Customer Acceptance Tester III

Hybrid in Washington, District of Columbia

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5d ago

Role: Analyst, QA Customer Acceptance Tester Job Location: Washington, DC (Hybrid) Duration: 12 Months Contract Type: W2 Only Job Description: Interacts with other engineering groups to define, document, analyze, perform, and interpret tests for products, systems, components, or modifications.Participates in final system integration and validation to identify functional problems. Defines internal quality control standards and the maintenance of reliability programs.Creates, documents, and analy

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Contract

$55 - $60

Content/Customer Strategist - Servicenow KnowledgeBase - Remote / Telecommute

Washington, District of Columbia

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Today

We are looking for Content/Customer Strategist - Servicenow KnowledgeBase - Remote / Telecommute for our client in Washington, DC. Job Title: Content/Customer Strategist - Servicenow KnowledgeBase - Remote / Telecommute Job Location: Washington, DC Job Type: Contract Job Overview: Pay Range: $59.39hr - $64.39hr Requirement/Must Have: Bachelor s Degree in Marketing, Business, Design Strategy or related field.8+ years of progressive product management, marketing strategy, design strategy or market

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Contract, Third Party

Depends on Experience

Front End Developer (Java Script, HTML, CSS) I

Remote or Washington, District of Columbia

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Today

Frontend Developer Join a team building a brand-new customer-facing experience for a modern media processing platform. This contract opportunity is ideal for a Full Stack Developer with strong React and JavaScript expertise who wants to play a key role in creating a UI from the ground up. You'll build the React-based frontend, develop the Backend-for-Frontend (BFF) layer, and integrate with APIs that process video, PDFs, images, and other media. The platform runs in a Kubernetes-based environme

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Contract

Senior Program Manager

Germantown, Maryland

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Today

Herrick Technology Laboratories, Inc. (HTL) is a mature, growing small business headquartered in Germantown, Maryland that develops capabilities for the Warfighter based on its small form-factor Software Defined Radios (SDRs). HTLs evolving portfolio of SDRs and other mission hardware is designed for rugged environments and optimized to perform in heavily congested electromagnetic spectrum. HTL creates applications for its SDRs including signals intelligence (SIGINT), electronic warfare (EW), an

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Full-time

120,000 - 210,000

Program Manager

Germantown, Maryland

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Today

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Full-time

75,000 - 210,000

Senior AV Engineer

Washington, District of Columbia

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Today

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated S

Full-time

AI Platform Customer Service Manager - TS/SCI with CI Polygraph

McLean, Virginia

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Today

TITLE: AI Platform - Customer Service Manager LOCATION: McLean, VA CLEARANCE REQUIRED: Active DoD TS/SCI with CI Polygraph EMPLOYMENT-TYPE: Full-time, On-site POSITION SUMMARY Modern Government Solutions (MGS) is seeking an AI Platform - Customer Service Manager (CSM) to serve as the primary customer-facing partner for users of mission-critical AI platform solutions. This role is responsible for building trusted relationships, understanding customer goals and challenges, and ensuring succes

Full-time

Help Desk Specialist I

Washington, District of Columbia

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Today

Full-time

Senior Commissioning Engineer

Rockville, Maryland

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Today

Job Summary The Senior Commissioning Engineer plays a pivotal role in ensuring the seamless pre-commissioning, commissioning, and start-up of building systems. This position is responsible for overseeing all aspects of commissioning activities, from initial screenings and operational studies to hands-on operation assistance, troubleshooting, and client training. The Senior Commissioning Engineer works closely with our MEP engineering design teams to verify that all drawings and documents adhere

Full-time

Delivery Technology Lead

Fairfax, Virginia

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Today

The Delivery Technology Lead will bring broad experience across enterprise cloud, data centers, infrastructure, cybersecurity, customer experience technologies, application modernization, artificial intelligence, automation, telecommunications, and managed services. Primary Responsibilities In depth understanding of emerging IT technologies in order to create directorate level business processes. Stays abreast of emerging technologies and shares knowledge with others.Partners with various stake

Full-time

Software Engineer 3 (C++/Backend systems) - FreeWheel

Reston, Virginia

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Yesterday

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job Summary This job involves collaborative design and development of software solutions that meet bu

Full-time

USD 120,212.52 - 180,318.78 per year

UX Researcher

Arlington, Virginia

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Today

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to

Full-time

USD 91,300.00 - 184,900.00 per year

Senior Commissioning Engineer

Arlington, Virginia

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Today

FST Technical Services Commissioning (Cx) division is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, construction, and post-acceptance phases of building projects. We ensure that equipment in mechanical, electrical, plumbing, and associated systems are designed, installed, and functionally tested to meet the clients requirements and design intent. About the job: A commissioning senior project engineer reports to a team leader and is resp

Full-time

USD 120,000.00 - 140,000.00 per year

Walkup Help Desk Desktop Specialist

Washington, District of Columbia

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Today

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! Job Summary JCS Solutions is seeking an approachable, customer-focused IT professional to staff the Walk-Up Service Desk at Joint Base Anacostia-Bolling (JBAB). As the face of our IT support team, they will be the first point of contact for personnel requiring immediate, in-person technical assistance. The ideal candidate pairs a welcoming personality with strong foundational troubleshooting

Full-time

USD 48,000.00 - 68,000.00 per year

IT Support Technician

Washington, District of Columbia

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Today

JOB TITLE: IT Support Technician JOB LOCATION: Washington, DC 20002 (Onsite/Hybrid) WAGE RANGE*: 28-30hr W2 JOB NUMBER: SAIJP00038979 6-12+ Month Contract to Start - Extension(s)/Conversion Potential ship Only: Ability to obtain and maintain SEC Public Trust (or higher if required) REQUIRED EXPERIENCE: Experience: - Minimum 4 years of IT support experience in a service desk or desk-side environment. - Strong knowledge of Windows and macOS operating systems, hardware troubleshooting, and e

Full-time

USD 28.00 - 30.00 per hour

Help Desk Specialist Manager

Arlington, Virginia

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Today

Overview The Help Desk Specialist Manager leads the staff and day-to-day operations of the technical service desk supporting the F-35 Joint Program Office Virtual Enterprise environment. This position directs second-tier support for end-user hardware, software, applications, servers, network services, service requests, incidents, and recurring problems that cannot be resolved at the first tier. The role trains and coaches help desk personnel, monitors service levels and customer experience, ser

Full-time

USD 130,000.00 per year

Senior Principal Systems Engineer

Chantilly, Virginia

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Today

Job ID: 2615948 Location: Chantilly, VA, US Date Posted: 2026-08-20 Category: Engineering and Sciences Subcategory: Systems Engineer Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: TS.SCI_wPoly Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a Senior Principal Systems Engineer to fill a critical position supporting a large SETA program supporting the NRO's Ground Enterprise Dire

Full-time

USD 160,001.00 - 200,000.00 per year

Customer Experience jobs in Arlington, VA 22203, USA