Customer Experience jobs in DC

Customer Experience Analytics Data Scientist

Merrifield, Virginia

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Today

Job#: 3052253 Job Description: Customer Experience Analytics Data Scientist Location: Merrifield, Virginia (Hybrid) Role Overview We are seeking a motivated analytics professional focused on customer experience who is passionate about solving business problems through data. This role is ideal for an individual who enjoys combining exploratory analysis, statistical methods, experimentation, and modeling techniques to uncover insights and drive impact. You will collaborate with cross-functiona

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Full-time

$40 - $60 per hour

Technology Product Owner, Customer Digital Experience

Ashburn, Virginia

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8d ago

Role Summary The Technology Product Lead, Customer Digital Experience, defines and delivers digital capabilities that enhance the end-to-end customer experience across onboarding, operations, visibility, self-service, analytics, and billing. This role serves as the voice of the customer, translating business needs and customer insights into product strategies, roadmaps, and measurable outcomes. Key Responsibilities Define product vision, strategy, roadmaps, and success metrics.Own and prioritize

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Contract

Depends on Experience

Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

Remote or New York, New York

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Yesterday

About the Role HTS Assist is Hopper's agentic AI assistant for travel, resolving flight changes, cancellations, refunds, and bookings over chat and voice for some of the world's largest travel brands. We're looking for a senior full stack engineer to anchor this product, owning the realtime and voice layer end to end while building across React/TypeScript front ends, Scala and Python services, and cloud infrastructure. The team is lean and senior, ownership is broad, and the path from your code

Full-time

USD 200,000.00 - 250,000.00 per year

Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

Remote or Austin, Texas

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Yesterday

Full-time

Senior Engineer, Customer Store Experience

Remote

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Today

Overview Great brands reflect culture. The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK'S Sporting Goods family, you're backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushi

Full-time

USD 105,000.00 - 125,000.00 per year

Business Analyst Customer Portal Experience | 100% Remote - W2 only

Remote

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Yesterday

Business Analyst Customer Portal Experience | 100% Remote 12 month contract, will probably extend Sr. Business Analyst to join our expanding Portals Product Management team responsible for managing all our Customer Portals. Bachelor s degree in Business Management, IT or related field Previous experience in Data Center industry is preferred but not required Minimum 7+ years of business analysis experience Working knowledge of customer portals/customer-facing web applications - is a plus Exper

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Contract

Depends on Experience

AWS Connect Specialist with Min 3yrs exp (In Person Interview) (HYBRID_only Local to DMV Area)

Washington, District of Columbia

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Today

We are looking for a AWS Connect Specialist (Min 3+ Yrs. Exp) HYBRID (In Person Interview) Number of positions: 1 Length: 5 Months | 11/02/2026 - 03/31/2027 + Position Will Extend Work Address: Washington DC 20024 AWS Connect Specialist In-person interviews will be conducted for this REQ Only local candidates to DMV region Hybrid - candidate will be required to be on-site 3x/week in the near future Duties and Responsibilities: The successful candidate will design, implement, and maintain the AWS

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Full-time, Contract, Third Party

$DOE

Auto Body Technician (Flat Rate)

Springfield, Virginia

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Today

Company: Gerber Collision & Glass Great Teams Don?t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that?s built for your success? Ap

Full-time

Compensation information provided in the description

Auto Body Technician (Flat Rate)

Fort Washington, Maryland

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Today

Full-time

Compensation information provided in the description

HVAC Service Technician - Hollywood

College Park, Maryland

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Today

Overview: Residential HVAC Service Tech ? Join Our Hollywood Growing Team!Boothe?s Heating, Air, Plumbing & Electrical isgrowing, and we?re looking for experiencedHVAC Service Techniciansto join our talented team. If you love diagnosing HVAC issues, providing customers with solutions, and working in a fast-paced, positive environment, this is the role for you. As a Service Tech, you?ll run your own truck, mentor apprentices, and help us deliver100% customer satisfactionevery day. Why You?ll Love

Full-time

Compensation information provided in the description

Auto Body Technician (Flat Rate)

Germantown, Maryland

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Today

Full-time

Compensation information provided in the description

AWS Connect Specialist

Hybrid in Washington, District of Columbia

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Yesterday

Qualifications: Amazon Connect CCaaS - Hands on experience, not AWS infrastructure. Hands on AWS CI/CD experienceto deploy code and customize AWS connect services. AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform. (Preferred) A minimum of 3 years Hands-on experience with Amazon Connect and other AWS cloud services is essential. Experience with scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3,

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Third Party, Contract

95 - 105

Associate Principal Cyber Threat Intelligence Analyst

Washington, District of Columbia

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Today

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because the

Full-time

USD 165,000.00 per year

Software Engineer Intern (Summer 2027)

Tysons, Virginia

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Today

Overview: Our Culture and Impact Cvent is a leading meetings, events, and hospitality technology provider with more than 6,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings

Full-time

USD 45.00 per hour

Auto Body Technician (Flat Rate)

Gambrills, Maryland

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Today

Full-time

Compensation information provided in the description

AWS Connect Specialist (Hybrid, Washington, DC)

Hybrid in Washington, District of Columbia

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Yesterday

About This RoleThe DC Office of the Chief Financial Officer (OCFO) is hiring an AWS Connect Specialist to design, implement, and maintain its Amazon Connect cloud-based contact center. The role covers contact flow design and dynamic call routing, chatbots and conversational AI, KPI dashboards and reporting in Amazon Connect and QuickSight, outbound voice campaigns and surveys, and integrations with CRMs and other systems through AWS Lambda. This is a hybrid role in Washington, DC for DMV-area ca

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Contract

75 - 85

Auto Body Technician (Flat Rate)

Germantown, Maryland

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Yesterday

Company: Gerber Collision & Glass Great Teams Don't Happen byAccident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that's built for your success?

Full-time

USD 75,000.00 per year

Senior Program Manager

Germantown, Maryland

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25d ago

Herrick Technology Laboratories, Inc. (HTL) is a mature, growing small business headquartered in Germantown, Maryland that develops capabilities for the Warfighter based on its small form-factor Software Defined Radios (SDRs). HTLs evolving portfolio of SDRs and other mission hardware is designed for rugged environments and optimized to perform in heavily congested electromagnetic spectrum. HTL creates applications for its SDRs including signals intelligence (SIGINT), electronic warfare (EW), an

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Full-time

120,000 - 210,000

Program Manager

Germantown, Maryland

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25d ago

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Full-time

75,000 - 210,000

Director, Digital Growth

Reston, Virginia

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7d ago

ICF is seeking a Director, Digital Growth to lead opportunities for ICF Next's Digital business. @ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven strategists, service designers, CX experts, and technologists to challenge the status quo and create opportunities to improve outcomes of federal government programs by making government t

Full-time

USD 10.00 per hour

Customer Experience jobs in Washington, DC, USA