Customer support Jobs in Maryland

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Help Desk / Customer Support Lead (Sr. Project Manager Level III)

Zion Cloud Solutions

•

Remote

Full-time

Greetings!We are actively Hiring a Help Desk / Customer Support Lead (Sr. Project Manager Level ) Position. This is a contract opportunity with one of our clients. I have attached the job descriptions below for your review. Position: Help Desk / Customer Support Lead (Sr. Project Manager Level )Duration: Long Term ContractLocation: Remote Job Description:Help Desk/Customer Support Lead (Senior Project Manager Level 3) must understand multi-tiered help desk operations and will be responsible for
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Posted 1 day ago

We are hiring for SAP Enterprise Architect to support our client.Company Name: - JTSi (Johnson Technology Systems, Inc.) Title: SAP Enterprise ArchitectLocation: Remote Citizenship: US PersonClearance: clearance preferred or the ability to obtain oneEnterprise Architect role will lead innovation and digital transformation initiatives for client most strategic customers in the Regulated Industries Federal and DOD market areas. The responsibilities of this role include creating strategic and tactical roadmaps charting the deployment of digital solutions SAP offers while developing compelling business cases to help guide our customers strategic decision-making activities.The Enterprise Architect will provide comprehensive advice to our customers on long- and short-term opportunities for their key strategic imperatives and recommend innovations which anticipate the future direction of both business and IT stakeholders in the Finance area.Facilitate collaborative architecture discussions with our customers IT and business executivesWork effectively across multiple functions and teams to define clear requirements to achieve business outcomesAnalyze key business and IT requirements in the Finance areaDevelop strategic roadmaps encompassing the evolution of enterprise business solution portfolios from current to future stateIdentify improvement potentials for selected lines of businessInfluence transition states toward joint business outcomes building on SAP solution valueWhat you bring:Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation - able to lead customer engagements at an executive levelProven excellent knowledge in SAP ECC, S/4HANA and cloud solutions with principal consulting skills in at least one functional area (e.g. Plan to Produce, Acquire to Retire).Strong written, verbal communication and presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and establishes understanding for technical and non-technical audiencesAbility to estimate the financial impact of various solution architecture alternativesSound knowledge of discovery phase engagements and estimation methods10+ years of SAP solution experience, 15+ years consulting experience12+ years of solution and/or architecture (business & IT) experienceMBA preferredIf you are available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP on / If you do respond via e-mail ( ) please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP with your updated resume.Established in 2003, JTSi is a Professional IT & Engineering Services provider with years of documented experience in the Information Technology and Engineering services field. JTSi has a proven track record for successfully delivering mission critical Professional services to the Government and the industry. JTSi SAP team delivers solutions to its clients by clearly understanding their core business problems. We deliver quality services at equitable rates and focus on constant improvement in all areas of our operation, austerely complying to the customer s desire. We view our-selves more as a business partner than a mere provider of consulting services. At JTSi customer is always first and partnering is our means to customer satisfaction. We do what we say!

Johnson Technology Systems Inc (JTSI)

•

Remote

Contract

We are hiring for SAP Enterprise Architect to support our client Company Name: - JTSi (Johnson Technology Systems, Inc.) Title: SAP Enterprise Architect Location: Remote Citizenship: US Person Clearance: clearance preferred or the ability to obtain one Enterprise Architect role will lead innovation and digital transformation initiatives for client most strategic customers in the Regulated Industries Federal and DOD market areas. The responsibilities of this role include creating strategic an
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Posted 3 hours ago

Customer Support

System Soft Technologies

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Remote

Contract

Job Description Customer Support System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the collective resources of over 1,200 associates covering the full spectrum of IT expertise, we anticipate and meet the unique needs of our clients, consistent
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Posted 21 days ago

Software Engineer - Customer Payments Support

Publix

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Remote or Lakeland, Florida, USA

Full-time

Publix Super Markets, Inc. is the largest privately-owned food retailer in the nation with more than 1,200 stores and more than 200,000 associates throughout the Southeast. We are associate-owned, proud of our family atmosphere, and consistently named as one of the best companies to work for in America. We are largely debt-free and renowned for our financial performance as well as our premier customer service. Publix?s Information Services (I/S) department is located in Lakeland, Florida and Alp
Posted 60+ days ago | Updated 1 hour ago

Trust & Safety Support Agent

System Soft Technologies

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Remote

Contract

Requirements: Efficiency in Excel, Tableau and SharePoint and flexibilityRemote anywhere in the U.S. (doesn't have to be in a hub)Customer/Claims/Safety support role, don't send IT supportLook for experience with Trust, Safety, Driver Incidents, etc. Trust & Safety Support Agent (45 positions) What are the day-to-day responsibilities? Daily audit of tickets. Actioning drivers based on data that has been presented to you. Reviewing PII and reports. Monitoring inboxes and responding in the appropr
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Posted 21 days ago

ITS store support Tech

iSphere

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Remote or Houston, Texas, USA

Contract

iSphere is searching for an ITS Support Technician local to Houston, for a long-term opportunity to provide level 3 support to internal and external customers in resolving issues with computers, applications, and related technologies. Successful candidates must have Networking experience. A BIG plus for a candidate would be someone who has field tech and field service experience.Key Responsibilities: * Take the lead on critical customer incidents associated with customer communication, activitie
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Posted 6 days ago | Updated moments ago

Technical Customer Service Agent - Command Center (16850)

Baer

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Remote

Contract

Baer is looking for Technical Customer Service Agent - Command Center for a 6+ month remote project. Title: Technical Customer Service Agent - Command Center Location: Remote with on-site training for 2 weeks in Cottage Grove, MN Duration: 6 months+ Rate: Hourly Plus Expenses Reimbursed Alignment: W2 or C2C Description: Provide a world-class customer experience by assisting our retail network with technical issues and inquiries through phone and Microsoft Teams.Consistently meet or exceed serv
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Posted 8 days ago | Updated 5 days ago

Support Representative

Alldus International Consulting Limited

•

Fort Meade, Maryland, USA

Full-time

Role: Support Representative (Assisting Employees with their System Access) Location Ft. Meade on site Length of contract: 3 years Rate:$50 The Customer Support Representative is responsible for working within a fast-paced, agile environment to support the onboarding and offboarding of employees, processing system access for employees, support ticket management for Authorized Service Interruptions (ASI) and scheduling of these ASIs, record management for the team, ITSM and Jira ticket manageme
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Posted 16 days ago

Help Desk Admin

Kforce Technology Staffing

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Remote or Houston, Texas, USA

Contract

RESPONSIBILITIES: Kforce has a client that is seeking a motivated and skilled Remote (working CST and living in Utah or Houston) Help Desk Admin to join our team on a 6-12-month contract. The ideal candidate will have a strong troubleshooting mindset, be driven, and possess basic IT knowledge. This role is crucial in providing excellent customer support and ensuring the smooth operation of our help desk during this transitional period. Key Responsibilities: * Help Desk Admin will provide techni
Posted 13 days ago | Updated 2 hours ago

PS Engineer

Robert Half

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Remote or New York, New York, USA

Full-time

Description We are in search of a PS Engineer to join our team in New York. This role is crucial in providing exceptional customer support and managing cloud configurations in a multi-cloud environment. The PS Engineer will also have the opportunity to apply their detail-oriented service expertise in a dynamic and challenging setting. Responsibilities: Deliver top-notch customer support, addressing and resolving customer inquiries efficiently. Utilize technical knowledge to manage cloud configu
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Posted 12 days ago | Updated 9 hours ago

ERP/CRM Consultant

Robert Half

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Remote or Watertown, Massachusetts, USA

Contract

Description We are in search of an ERP/CRM Consultant to join our team in Watertown, Massachusetts. You will be focusing on the Service Cloud and Sales Cloud areas, with an emphasis on Cases, Opportunities, Conga, CPQ, and Revenue Lifecycle Management (RLM). This role offers a long-term contract employment opportunity and requires someone who can operate independently, liaise with the business to determine requirements, and convert them into user stories for our developers. Responsibilities: Fo
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Posted 3 days ago | Updated 9 hours ago

Mainframe IMS Application Database Administrator - $86 CTC - REMOTE

Chandra Technologies, Inc.

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Remote

Contract

Job Description: Corp to Corp Resumes are accepted. Provides technical leadership and guidance to the mainframe IMS application teams and collaborates with the Mainframe Systems teams to ensure the applications are highly available. Provide DBA maintenance and development support of application databases in all environments (development, acceptance, and production). Work will involve highly advanced (senior-level) systems administration in support of agency mainframe applications and supporting
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Posted moments ago

CINC Systems SME

Robert Half

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Remote or Eden Prairie, Minnesota, USA

Contract

Description I am seeking a Cinc System SME to join our team. Opportunity to leverage your technical expertise in configuring, implementing, and optimizing CINC Systems. Responsibilities: Collaborate with the project team to meet project timelines and objectives Guide and train internal staff or clients on effective usage of CINC Systems Lead the configuration and implementation of CINC Systems, focusing on the Association Management module Conduct detailed audits of the existing CINC setup, iden
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Posted 12 days ago | Updated 9 hours ago

Technical Applications Support - Advanced

Robert Half

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Remote or Burlington, Massachusetts, USA

Contract

Description Responsibilities: Ensure the integrity, stability, and availability of business systems by providing primary support. Consistently monitor and manage customer accounts, taking appropriate actions as necessary. Address and resolve production problems, ensuring minimal disruption to operations. Strictly adhere to and enforce production standards within the organization. Effectively process customer credit applications in a timely and accurate manner. Maintain detailed and up-to-date cu
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Posted 11 days ago | Updated 9 hours ago

Email Marketing Manager

Robert Half

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Remote or Hartford, Connecticut, USA

Contract

Description Robert Half's client is looking for an Email Marketing Manager in the Hartford, CT area. This is 3-month remote, 40-hour-per-week opportunity; candidates should be able to work eastern (ET) hours. In this role you will be developing and managing email marketing campaigns using Listrak, conducting quality assurance tests on emails to ensure accurate crediting and linking, and collaborating with various teams to present data and coordinate marketing strategies. If available and interes
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Posted 7 days ago | Updated 9 hours ago

Service Desk/NOC Specialist

AAC Inc

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Bethesda, Maryland, USA

Full-time

Provide 24x7x365 phone, email and in-person customer support to users in the areas of email, standard Windows desktop applications and customized applications. Perform first-line support to determine service interruptions for desktop hardware, peripherals, and software applications. Monitor network and datacenter to ensure functionality and availability. Escalate unresolved problems to expedite resolution. This position is full-time on-site and is deemed essential personnel. Requires a high scho
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Posted 6 days ago | Updated 9 hours ago

Cisco, UCCE, QCI, VOIP - Telecom Senior Network Specialist (Remote)

Mercy

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Remote or Chesterfield, Missouri, USA

Full-time

We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work." Overview: Cisco, UCCE, QCI, VOIP - Telecom Senior Network Specialist Position can be done Remot
Posted 1 day ago | Updated 1 hour ago

Senior Epicor Consultant

Robert Half

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Remote or Wilsonville, Oregon, USA

Contract

Description Robert Half Technology is seeking an experienced Senior Epicor Consultant to support a local client in the automation industry. This role requires expertise in Epicor project management, accounting/financial processes, and change management to guide teams through system upgrades and transitions. Key Responsibilities: Assist in understanding and resetting Epicor system configurations to align with business needs.Ensure future upgrades occur efficiently and on schedule.Support the tra
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Posted 20 days ago | Updated 9 hours ago

Sage X3 ERP Technical Lead

Robert Half

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Remote or Tualatin, Oregon, USA

Full-time

Description We are seeking a Sage X3 ERP Technical Lead to join our team in Portland, OR. This role is key to developing and implementing our ERP strategy to align with business goals. Design and execute ERP strategies to meet business objectives.Oversee technical implementation of Sage X3 modules.Troubleshoot and resolve advanced system issues.Lead the technical ERP team and address process gaps.Collaborate with Sage vendors and cross-functional teams for cost optimization and timely delivery.
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Posted 26 days ago | Updated 9 hours ago

Project/Program Manager III

Robert Half

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Remote or Bellevue, Washington, USA

Contract

Description We are offering a permanent employment opportunity for a Project/Program Manager in Bellevue, Washington. The prospective candidate will play a key role in coordinating and finalizing electrical-infrastructure projects aimed at supporting the deployment of electric vehicles. The scope of responsibilities ranges from complete project management to managing specific work-streams. The role necessitates efficient coordination with internal and external stakeholders to meet project deadl
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Posted 14 days ago | Updated 9 hours ago