Reston, Virginia
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Location: Reston, Virginia Type: Contract Job #3836 Help Desk Specialist - Lead Springfield, VA Active TS/SCI with CI Polygraph Job Requirements: Serve as the first point of contact for customers seeking technical assistance over a ticketing system. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to
Full-time