Saint Paul, Minnesota
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Today
Description Providing helpdesk ticket auditing services to determine agent performance in comparison with established KPIs via various metrics. Manage and assist in the training for new staff to assist with increasing audit volume. Provided various PowerBI reports to aid in root cause data analysis for Operational and QoS concerns including but not limited to: 1. Phone App usage analysis; determined the percentage of agents that used the required phone app while handling call tickets, along wit
Full-time
USD 25.00 - 28.00 per hour