Hybrid in Boston, Massachusetts
•
2d ago
Key Responsibilities Serve as the primary operational contact for client stakeholders.Coordinate service delivery across Boston, Mexico, and India.Lead service reviews, governance meetings, escalations, and major-incident coordination.Monitor SLAs, KPIs, ticket trends, risks, dependencies, and corrective actions.Lead transition, knowledge-transfer, and operational-readiness activities.Coordinate priorities across Smart Ops Level 1 and domain-aligned Level 2 teams.Improve service processes, docum
Easy Apply
Contract
$110 - $112

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