Genesys jobs

Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels.

Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and vendors, we co-create industry specialized digital products, applications software, process, programs, and project outcomes. Headquartered in metro-Detroit, we leverage "pods" of Subject Matter Experts, Business Analysts, Solutions Architects, Software Engineers, and Project Managers, fused with HyperCare th

Job Title: Genesys DeveloperLocation: Charlotte or Detroit for Hybrid model - 3 days a weekDuration: Start Date: 11/10/2025 to Est. End Date: 12/31/2026Interview Process: Video conference - provide location and best time to interview.Genesys Developer** Genesys Cloud developer experience;** Chatbot and Generative AI experience; AWS Cloud experience;**Ability to interpret business requirements and craft technical solution designs.**Effective communicator, collaborative; ability to work in and wit

Work Location & Arrangement Location: Lansing, Michigan Work Arrangement: Hybrid Mode of Interview: In-person Technical Expertise Required The ideal candidate possesses a deep understanding of the Genesys ecosystem, with specialized knowledge in Genesys Intelligent Workload Distribution (iWD) and multi-channel routing. Genesys Architecture & Framework Deep understanding of Genesys system architecture On-Prem, including design for scalability, high-availability, and security. Expertise in compo

Position: Sr. Genesys Developer- 151234 Location: Lansing MI (Hybrid) Duration: 12+ months MOI: In-person Interview Direct Client: State of MI NOTE: **Passport Number Mandatory** Top Skills & Years of Experience: - 3-5+ years for the overall Genesys administration/IWD support experience - Java - Used for building/maintaining routing strategies, APIs, and integration components in Genesys environment 3-5+ years - JavaScript - Used in web services, APIs, and Genesys Workspace customizations 3-5

DTS is looking for experienced Genesys Cloud Developer for our direct client project in Charlotte, NC Daily Responsibilities: Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements.Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developedWork collaborative with other IT teams such as Middleware and Salesforce engineering.Responsible for work

Role: Genesys Developer Location: Charlotte, NC & Detroit, MI - Hybrid JOB DESCRIPTION: ** Genesys Cloud developer experience; ** Chatbot and Generative AI experience; AWS Cloud experience; **Ability to interpret business requirements and craft technical solution designs. **Effective communicator, collaborative; ability to work in and with cross-functional teams. Organized and detail oriented - Ability to estimate and manage work while continuously documenting status of said work. ** Video conf

Over 10 Years of experience as AWS Architect. Good Experience in AWS Connect. Good Experience in AWS ,AWS Connect, AWS services (such as Lambda, S3, CloudWatch). Good experience in Pyrthon,Java Script. Good experience in Contact Center engineering work history with legacy contact center vendors like Genesys, Avaya, Cisco. Good Communication skills. Thanks and Regards, Aju Shakti Group IncPhone: Email: Fax:

Job DescriptionWe are seeking an experienced Genesys Cloud IVR Developer with strong hands-on experience in designing and developing IVR call flows across omni-channel environments. The ideal candidate will have deep technical knowledge of Genesys Cloud, integrations, data actions, bot development, and CRM connectivity. This role requires 5 to 8 years of relevant experience with strong analytical, troubleshooting, and configuration skills. Key ResponsibilitiesDesign and develop IVR call flows fo

Overview LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a Service (CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI's delivery teams to maximize value from the partnership. The ideal candidate blends Genesys techni

Job Title: Sr. Genesys Developer Location: Lansing, MI Hybrid (Onsite 2 days/week from Day 1) Duration: 12+ Month Contract Required Skills & Experience: Strong hands-on experience with Genesys On-Prem Expertise in IWD (Intelligent Workload Distribution) Advanced Routing development File Server Capture integration experience Working knowledge of Graph API Solid Oracle DB experience

Job Title: Genesys CloudCX Business Practice Architect Job Description We're Concentrix. A new breed of tech company - Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: * Challenge Conventions *

Position Summary: The Genesys Cloud Data Analyst is responsible for serving as the leading change agent for the development and implementation of process improvement initiatives throughout the division. Drives process improvement initiatives that create long-term cost savings and efficiencies with the strongest return on investment (ROI). Essential Functions and Job Responsibilities: Effectively communicates, motivates, and creates accountability with divisional leadership and shared service.

Job Title: Sr. Genesys Developer Location with zip code: Lansing, MI 48933 Duration: 1 year Pay Rate: $70-$75/Hour Interview: At least 1 Years from projected start date. Job Description: 3-5+ years for the overall Genesys administration/IWD support experienceJava - Used for building/maintaining routing strategies, APIs, and integration components in Genesys environment 3-5+ yearsJavaScript - Used in web services, APIs, and Genesys Workspace customizations 3-5+ yearsOracle Database - Writing SQL

DTS is looking for experienced QA Analyst for a Direct Client position based in Charlotte, NC or Remote Top 3 Soft Skills: Effective communicator Passion for learning new tools/skills Collaborative by nature Top 3 Hard Skills: Python Mobile testing (e.g. Appium) IVR systems Job Description: Responsibilities Help create a culture that motivates teams to ensure zero defects into production. Work across teams to understand enterprise quality requirements and ensure adoption of core processes and s

DTS is looking for experienced QA Analyst (Genesys IVR) for a Direct Client position based in Detroit, MI Top 3 Soft Skills: Effective communicator Passion for learning new tools/skills Collaborative by nature Top 3 Hard Skills: Python Mobile testing (e.g. Appium) IVR systems Job Description: Responsibilities Help create a culture that motivates teams to ensure zero defects into production. Work across teams to understand enterprise quality requirements and ensure adoption of core processes and

Become a part of our caring community and help us put health first The Lead Solutions Architect works with user groups to solve business problems with available technology including hardware, software, databases, and peripherals. The Lead Solutions Architect works on problems of diverse scope and complexity ranging from moderate to substantial. Job Description The Lead Solution Architect is responsible for Architecture design, planning, Cloud migration and performance of several platforms that

Job Title: Genesys IVR Tester Location: Newark, NJ - Onsite Job type: Contract Job Description Genesys IVR Tester with Cyara experience Thanks and Regards, Abhishek Senior Technical Recruiter Office: Extn: 2181 Direct Number : Email: IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make cop

Innova Solutions is immediately hiring for a Senior Java Developer position Position type: Contract Duration: 12months Location: Pennington, NJ (Hybrid) IVR or Full Stack Dev with some Genesys exp. Ideally looking for someone that has some architect level exp, or understanding of that aspect of the SDLC POSITION SUMMARY As a software Engineer, you will be working with some highly talented IVR developers delivering complex self service solutions for the contact center using Genesys and Nuance te

Title: Senior Power Platform Developer Location: Richmond VA Duration: 12+ Months Hybrid-2 days a week in office Required Experience: Canvas Apps - App design & UX - Custom connectors - Responsive layouts - Delegation handling Model-Driven Apps - Dataverse schema design - Business rules - Command bar customization - Security roles Power Pages (formerly Portals) - Web roles & permissions - Liquid templates - Web forms & lists - Authentication (AAD, external) Power Automate - Cloud flows - Approva