Genesys jobs

Long Beach, California

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Today

Role: Genesys cloud Architect Location: - Longbeach , CA (ONSITE) Duration: Fulltime JD- Skill Qualifications Required: Deep Genesys Cloud CX expertise with hands on leadership across Conversational AI, Voice AI, NLU, and self-service journeys within CCaaS environments.Lead GenAI and Agentic AI strategy, design, implementation, and integrations across vendor solutions, GenAI model providers, enterprise applications/CRMs, and CCaaS platforms.Overall hands-on Solutions architect with deep technica

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Full-time

$150,000+

Genesys Cloud Architect

Long Beach, California

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Today

Deep Genesys Cloud CX expertise with hands on leadership across Conversational AI, Voice AI, NLU, and self-service journeys within CCaaS environments.Lead GenAI and Agentic AI strategy, design, implementation, and integrations across vendor solutions, GenAI model providers, enterprise applications/CRMs, and CCaaS platforms.Overall hands-on Solutions architect with deep technical architecture, domain and payer context Voice biometrics and secure identity workflows embedded in CCaaS interactions,

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Full-time

Depends on Experience

Genesys Cloud CX Architect

Raritan, New Jersey

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Today

POSTING == Genesys Cloud CX Architect-Raritan, NJ Job Description We are looking for a Genesys Cloud CX Architect with strong hands-on experience in contact center migration, configuration, and support. The ideal candidate will lead Genesys Cloud implementations, integrations, and Tier 3 operational support while working closely with customer service teams and stakeholders. Key Skills & Responsibilities Lead migration and implementation of Genesys Cloud CX Design and configure call flows, IVR,

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Contract

$$50/hr

Product Owner (Genesys)

Remote

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Today

Product Owner (Genesys) Remote (USA) Infosys/BCBS Roadmap Leadership: Own the Genesys Cloud/Engage product roadmap, translating CX business goals into prioritized technical backlogs. Lead sprint ceremonies and define clear user stories for IVR, ACD, and omnichannel routing features. Bridge the gap between business requirements and technical delivery to ensure seamless contact center operations. Oversee integrations for AI bots, WEM, and SIP services while maintaining platform stability. Use Gene

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Contract

$50 - $60

Program Manager - CCaaS (Genesys)

Newtown Square, Pennsylvania

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Today

Job Title: Program Manager CCaaS (Genesys) Location: Newtown Square, PA Work Model: Hybrid Onsite 2 3 days per week Experience: 10+ years preferred (flexible based on fit) Job Summary We are seeking an experienced Program Manager to lead a high-impact Contact Center as a Service (CCaaS) transformation initiative. This role will be responsible for managing the end-to-end implementation and migration from legacy contact center platforms to Genesys. The ideal candidate will bring strong program lea

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Contract, Third Party

L3 Support Engineer Genesys Contact Center Platform

Spring, Texas

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12d ago

Title: L3 Support Engineer Genesys Contact Center Platform Location: Spring, TX Role Summary: The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure optimal performance and availability of the contact center systems. Key Responsibilities: Provide L3 support for Genesys Contact Center components including routin

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Contract

$40 - $50

Genesys (Pure Engage On-prem) Platform Engineer ::: Phoenix, AZ ::: Long Term

Phoenix, Arizona

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15d ago

Job Title: Genesys (Pure Engage On-prem) Platform Engineer Location: Phoenix, AZ Duration: Long Term Job Description: Strong experience with Genesys Integration Platform. Major Framework components include the Configuration Server, Configuration Database, Stat Server, Interaction Concentrators (ICON), Solution Control Servers (SCS), Message Server, Genesys Administrator Extension (GAX), Proficiency in Go and Python development, Strong debugging and troubleshooting skills in distributed systems,

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Third Party, Contract

Depends on Experience

L3 Support Engineer Genesys Contact Center Platform

Spring, Texas

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6d ago

Role: L3 Support Engineer Genesys Contact Center Platform Location: Spring, TX (On-Site) Mode: Contract Job Description: Role Summary: The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure optimal performance and availability of the contact center systems. Key Responsibilities: Provide L3 support for Genesys C

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Contract, Third Party

Depends on Experience

Genesys Cloud Architect /Sr Telecom Engineer

Albuquerque, New Mexico

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Today

Description We are seeking a Genesys Cloud Architect / Sr Telecom Engineer. The Genesys Cloud Architect / Sr Telecom Engineer is a senior technical leader responsible for the design, optimization, and long-term strategy of the Genesys Cloud CX platform. This role combines architectural ownership with hands-on engineering, ensuring a reliable, scalable, and high-performing contact center environment. Key Responsibilities Lead the end-to-end architecture of Genesys Cloud CX, including voice, dig

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Full-time

Genesys Cloud Architecture

Remote

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4d ago

Job Title: Genesys Cloud Architecture Location: Raritan, New Jersey/Remote Mode : Contract (6+ Months) Soft Skills requirements Excellent communication and conversation skills (Verbal and Written)Good documentation skillsGood working knowledge of MS OFFICE (Including MS Project and Visio)Should have good customer handling skillsCertification requirements: Google Cloud Platform (Mandatory)ITIL Foundation (Preferred)Skills required Experience in migrating contact centres to Genesys Cloud CX. Sho

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Contract, Third Party

Depends on Experience

Product Owner with Genesys//Remote

No location provided

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Today

We are looking for an experienced Product Owner with strong Genesys expertise to lead the development and enhancement of contact center solutions. The ideal candidate will work closely with business stakeholders, engineering teams, and UX to deliver high-quality customer experience solutions using Genesys Cloud / Genesys Engage.

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Third Party

IVR Genesys Cloud Developer - DIRECT HIRE

Des Moines, Iowa

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Today

Description GENESYS CLOUD CX IVR DEVELOPER - IMMEDIATE HIRE!! HYBRID - Des Moines Iowa Based POSITION ** 4 DAYS / WEEK ONSITE DES MOINES, IOWA WILL PAY RELOCATION ASSISTANCE PLUS 10-12% BONUS AWESOME FINANCIALLY STABLE COMPANY ! DIRECT HIRE / Permanent FOR THE RIGHT LONG-TERM CANDIDATE, Sponsorship can be provided! UP TO $135K + 10% + BONUSI MMEDIATE BENEFITS/ PROFIT SHARING 401K + RELOCATION ASSISTANCE. Our financially strong & Stable, and GROWING client is looking to hire a Genesys Clo

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Full-time

USD 110,000.00 - 135,000.00 per year

Senior Software Engineer

Charlotte, North Carolina

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Today

Description: We are seeking a skilled Software Engineer to join the innovative Digital Voice team for a high-impact Genesys Cloud IVR migration project. This role focuses on developing middleware solutions that integrate Genesys Cloud with enterprise backends such as SAP, Oracle, and AWS. Responsibilities: Middleware Development: Design and implement integration components to connect Genesys Cloud IVR workflows with backend systems.API Development: Build and maintain RESTful APIs and manage sec

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Contract

$65 - $70

AI Architect Contact Center (Genesys & Agentic AI) - Seattle, WA [hybrid - FullTime

Seattle, Washington

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Today

Solutions Architect / AI Architect Contact Center (Genesys & Agentic AI) Seattle, WA Full Time Job Summary We are seeking an experienced Solutions Architect / AI Architect specializing in Contact Center implementations, with strong expertise in Genesys platforms and Agentic AI solutions. The ideal candidate will design, architect, and lead intelligent contact center transformations by integrating conversational AI, autonomous agents, and cloud-based customer engagement platforms to deliver sc

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Full-time

Genesys Engineer

Phoenix, Arizona

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15d ago

Role summaryThe Genesys Engineer will design, implement, configure, and support enterprise contact center solutions on the Genesys PureEngage platform, with a key focus on Framework layers, reporting (GIM/ICON/Pulse), and ORS/SIP/WDE components. Key responsibilitiesDesign, implement, and maintain Genesys PureEngage contact center solutions across voice and digital channels. Install, configure, and administer Genesys Framework layers and core components (Configuration Server, Message Server, TSer

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Contract

Depends on Experience

Genesys Cloud Architecture

Remote

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4d ago

Employment Eligibility Statement Due to specific project and client requirements, this position is open to U.S. Citizens and U.S. Lawful Permanent Residents (s). Sponsorship is not available at this time. Danta Technologies evaluates all candidates in compliance with the Immigration and Nationality Act (INA) and EEOC guidelines. All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any

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Contract

$44 - $45

Telephony Delivery Project Manager(IVR/Genesys)

Remote

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Today

Immediate need for a talentedTelephony Delivery Project Manager(IVR/Genesys). This is a06-12+ Months contract opportunity with long-term potential and is located in Stuart,FL(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID; -26-03488 Pay Range: $80- $85/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: The in

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Contract

80 - 85

Genesys SME / Contact Center Solutions Architect

Remote

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22d ago

The client is seeking an experienced Genesys Subject Matter Expert (SME) to assess, optimize, and stabilize an existing Genesys contact center implementation. This role requires a hands-on, consultative professional who can evaluate the current state, provide recommendations, and execute approved improvements across IVR, routing, reporting, dashboards, and analytics. The engagement will be outcome-driven, with defined weekly and monthly deliverables following an initial assessment phase. Key Res

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Full-time

$65 - $85

Salesforce CTI Lead - NYC,NY (Hybrid)

New York, New York

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5d ago

Role Name: Salesforce CTI Lead Location: NYC,NY (Hybrid) Duration: 12 Months This position is responsible for end to end technical design development and delivery of telephony integrations for Salesforce Service Cloud and Agentforce while providing leadership across solution architecture and team coordination Key Responsibilities Solution Leadership Own the CTI solution direction within Salesforce Service CloudAgentforce ensuring alignment with program objectives and nonfunctional requirements C

Contract

Depends on Experience

Genesys Cloud Engineer

Remote

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4d ago

Role: Genesys Cloud Engineer Location: Raritan, New Jersey/Remote Duration: Contract (6+ Months) 10+ plus will be workable Pay Rate: 60/hr on C2C Soft Skills requirements Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including MS Project and Visio) Should have good customer handling skills Certification requirements: Google Cloud Platform (Mandatory) ITIL Foundation (Preferred) Skills required Experience in

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Third Party, Contract

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