Genesys jobs in Charlotte, NC

Hybrid in Charlotte, North Carolina

•

Yesterday

DTS is looking for experienced Genesys Cloud Developer for our direct client project in Charlotte, NC Daily Responsibilities: Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements.Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developedWork collaborative with other IT teams such as Middleware and Salesforce engineering.Responsible for work

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Contract

DOE

Genesys Developer

Charlotte, North Carolina

•

Today

Primary Talent Partners has a new contract opening for a Genesys Developer with our large power and utilities client in Charlotte, NC. This is a 12-month contract with a potential for extension. Pay: $65.65 - $75.65/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.Description: We are seeking a highly skilled candidate to manage our Genesys cloud platform for our contact center operations. The ideal candidate will be responsible for ensuring reliab

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Contract

$65.65 - $75.65 hr

Software engineer-Genesys Developer

Remote or Charlotte, North Carolina

•

Today

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for a Genesys Developer for one of its clients!! Candidates should be willing to work on our W2 ONLY. Job Title: Genesys Developer (Cloud Platform and Contact center ops) Location: Remote EST/CST only. Duration: 12 months Role Type: W2 contract (NO C2C, No 1099) Top Skills: Extensive experience with Genesys cloud platform and contact center operations 5+ years of software development experience S

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Contract

USD0 - USD0

QA Analyst (Genesys IVR) - Charlotte, NC

Hybrid in Charlotte, North Carolina

•

Yesterday

DTS is looking for experienced QA Analyst for a Direct Client position based in Charlotte, NC or Remote Top 3 Soft Skills: Effective communicator Passion for learning new tools/skills Collaborative by nature Top 3 Hard Skills: Python Mobile testing (e.g. Appium) IVR systems Job Description: Responsibilities Help create a culture that motivates teams to ensure zero defects into production. Work across teams to understand enterprise quality requirements and ensure adoption of core processes and s

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Contract, Third Party

DOE

Lead CCaaS Engineer - Genesys CX - Onsite

Remote or Weehawken Township, New Jersey

•

Today

Transform customer experience technology as a Lead CCaaS Engineer at EPAM. You'll architect and implement sophisticated Genesys Cloud CX solutions while leading complex migration projects from legacy platforms, ensuring seamless transitions that enhance operational efficiency and elevate customer interactions. At EPAM, you'll work on cutting-edge technologies, solve complex challenges, and shape the future of digital innovation. With access to continuous learning, mentorship, and global projects

Full-time

Program Manager - Genesys Migration

Remote or Hybrid

•

Today

<>Position Overview We are seeking an experienced Program Manager to lead a large-scale Genesys Cloud migration initiative across multiple contact centers. This role requires a strategic thinker with deep expertise in contact center technologies, risk management, and disaster recovery planning. The ideal candidate will have a proven track record of managing complex migrations and ensuring seamless transitions with minimal business disruption. <>Key Responsibilities Lead end-to-end Genesys Clou

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Contract

$80 - $100 per hour

Lead Solutions Architect- Genesys Conversational AI

Remote

•

Today

Become a part of our caring community and help us put health first The Lead Solutions Architect works with user groups to solve business problems with available technology including hardware, software, databases, and peripherals. The Lead Solutions Architect works on problems of diverse scope and complexity ranging from moderate to substantial. Job Description The Lead Solution Architect is responsible for Architecture design, planning, Cloud migration and performance of several platforms that

Full-time

USD 142,300.00 - 195,700.00 per year

IVR Business Analyst || Charlotte, NC || Contract

Charlotte, North Carolina

•

Today

Role: Business Analyst with IVR contact center domain knowledge Location: Charlotte, NC Type: Contract Position Key Responsibilities Requirements Gathering & Analysis Work with business users, operations, and product teams to gather and document business requirements for IVR enhancements and new features.Analyze existing call flows, call volumes, customer intents, and operational metrics to identify improvement opportunities.Translate business needs into functional and non-functional requirement

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Contract, Third Party

Depends on Experience

AI Solutions Architect

Remote or Hybrid in San Francisco, California

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Today

AI Solutions Architect Location: San Francisco Bay Area / Palo Alto / Remote / Hybrid 12 Months+ ShimentoX is seeking a strong, hands-on AI Solutions Architect with a solid software development background: AI Solutions Architect Bay Area We are seeking a highly skilled AI Solutions Architect based in the Bay Area with hands-on experience across modern enterprise AI platforms and leading tech ecosystems. Responsibilities Over 10+ years of experience. Design and architect end-to-end AI/GenAI solut

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Contract

Depends on Experience

Principal Emerging Technology Engineer

Remote or Kentucky

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Today

Become a part of our caring community and help us put health first The Principal Solution Engineer of Omni-Channel Solutions will lead strategic initiatives to deliver seamless customer experiences across digital and contact center platforms, serving as the IT owner. This role demands deep expertise in contact center technologies, cloud-based solutions, and AI-driven conversational platforms, combined with strong delivery experience in Chat solution using Genesys and Google. The ideal candidate

Full-time

USD 156,600.00 - 215,400.00 per year

Salesforce Field Service Management & Scheduling - Solution Lead - FSM

Remote

•

Today

Description & Requirements Maximus is a leading provider of government services, committed to transforming public sector operations through innovative technology solutions. As part of our Salesforce Practice, you'll work on impactful projects that improve lives and modernize service delivery. Maximus is seeking a seasoned Salesforce Field Service Management (FSM) and Scheduling Consultant to serve as a Solution Lead across multiple public sector implementations. This role will drive solution ar

Full-time

USD 135,000.00 per year

Director, IT (Telecom) - REMOTE

Remote or Long Beach, California

•

Today

Job Description Job Description Job Summary The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for

Full-time

Service CCaaS Technology Delivery Manager (CMT)

Remote or Arlington, Virginia

•

Today

We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services

Full-time

USD 94,400.00 per year

Service CCaaS Technology Delivery Manager (H&PS)

Remote or Arlington, Virginia

•

Today

Full-time

USD 94,400.00 per year

Genesys Cloud Contact Center Tier III Engineer

Remote

•

29d ago

We re Hiring! Join us for a long-term remote opportunity where your expertise truly makes an impact. We re looking for a skilled Genesys Cloud Contact Center Tier Engineer to be part of our team. This is a 12-month contractual role. Shift is 2 AM-12 PM ; Sun-Wed (4*10 hrs) Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implementation, upgrading/patching, and technical trouble-shooting support experience in voice, UC, Contact Cen

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Contract

Depends on Experience

Dynamics 365 Customer Engagement (D365 CE) Functional Consultant

Remote or Hybrid in Harrisburg, Pennsylvania

•

Yesterday

For one of our ongoing project, we are looking for a Dynamics 365 Customer Engagement Functional Consultant to lead end-to-end solution design, configuration, and rollout of D365 CE workloads (Customer Service, Sales, Field Service, and Contact Center/CCaaS). You ll work closely with business stakeholders to translate customer service and engagement processes into scalable, AI-enabled solutions using Dynamics 365, Power Platform, and Copilot. Key Responsibilities Lead discovery workshops with bu

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Contract, Third Party

Depends on Experience

Dynamics 365 Customer Engagement (D365 CE) Functional Consultant

Remote or Hybrid in Harrisburg, Pennsylvania

•

Yesterday

For one of our ongoing project, we are looking for a senior Technical Consultant with deep experience across Dynamics 365 Customer Engagement, Power Platform, and modern CCaaS / omnichannel solutions. This role focuses on building secure, scalable extensions and AI-powered experiences using Copilot Studio, Power Automate, plugins, and integrations to telephony/contact center platforms. Youll partner with functional consultants and architects to translate solution designs into high-quality techni

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Contract, Third Party

Depends on Experience

Senior Epic Patient Experience Analyst

Remote or Hybrid in San Francisco, California

•

Today

Role/Title: Senior Epic Patient Experience Analyst Location: Hybrid in any of the locations below Office Locations: Oakland, CA, San Francisco, CA, Sacramento, CA, Alpharetta, GA, Harrisburg, PA Duration: 12+ Months contract to hire Project Description: Seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. This role focuses on driving operational excellence across multiple patient-facing channels and ensuri

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Contract

$70 - $90

Genesys Workforce management (WFM)

Remote

•

29d ago

We re looking for a skilled Genesys WFM to be part of our team. This is a 12-month contractual role and is fully remote. Genesys Workforce management (WFM) specialist with following responsibilities: Forecasting: Create accurate staffing plans that account for projected contact volumes and average handle times, considering various agent skills and skill levels. Scheduling: Develop and manage schedules that optimize work performance to achieve operational goals. Real-time Adherence: Monitor rea

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Contract

Depends on Experience

Enterprise Architect (Retail/Consumer Banking Domains)

Remote

•

3d ago

Job Title: Enterprise Architect Retail/Consumer Banking Location: Hybrid/Buffalo, NY Preferred (3 days onsite/2 days remote), OR Remote w/ travel as required (Will be expected to travel to Buffalo, NY and/or Wilmington, DE every 4-6 weeks with Monday through Thursday in office) Department: Enterprise Application Development Reports To: Manager, Enterprise Architects Managers 1st preference is hybrid in Buffalo, NY (3 days onsite/2 days remote), OR candidates can work remotely w/ travel to Buffa

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Contract

80 - 120

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Genesys jobs in Charlotte, NC, USA