Help Desk Management jobs

Brooklyn, New York

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7d ago

IT SUPPORT SPECIALIST PERMANENT FULL TIME JOB LOCATION: ON SITE NYC OR RESPONSIBILITIES Manage KACE ticketing system (Assign, review and analyze tickets) Provide first-line support (Level 1) for desktop applications (e.g., Microsoft Word, Excel, Outlook, PowerPoint) and Banking applications (e.g., Summit, Montran) Work extensively with end users Support Windows workstations (10 and 11) Support our Windows Servers environment (2022) Generate Helpdesk KPI and KRI reports Automate Helpdesk ta

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Full-time

130000 - 140000

F-35 Help Desk Specialist | Active Secret clearance

Patterson, Ohio

•

Today

Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: BMC Remedy Ticketing System, Help Desk Support, IT Help Desk Certifications: CompTIA Security+ CE | CompTIA - CompTIA Experience: 5 + years of related experience ship Required: Yes Job Description: Transform technology into opportunity as a Help Desk Specialist at GDI

Full-time

USD 29.43 - 39.81 per hour

Helpdesk Analyst - Temp

Hybrid in New York, New York

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8d ago

Law firm experience required GENERAL SUMMARY: Under the supervision of Help Desk Management, provide support for the firm by identifying, troubleshooting and resolving technical problems, answering how-to questions and accommodating administrative requests. The Helpdesk Analyst needs to work effectively and efficiently with others throughout IS and the firm to deliver the objectives of the department and the firm. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provide professional and friendly support

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Contract

Depends on Experience

HelpDesk Manager

Hybrid in Carson City, Nevada

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Yesterday

DIRECT CLIENT: HelpDesk Manager 18 months Carson City, NV Local Candidates Only Key Responsibilities Strategic Leadership Set and communicate the help desks overall strategy, aligning with organizational goals and both functional and technical requirements. Establish a vision for the help desks role in supporting client, ensuring alignment with the needs of county election officials Lead the strategic redesign and ongoing optimization of the Zendesk ticketing process, establishing standard

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Contract

Depends on Experience

HELP DESK SERVICE SPECIALIST

Carson City, Nevada

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28d ago

DIRECT CLIENT: HELP DESK SERVICE SPECIALIST Location: Carson City, NV Duration: 12+ months (extendable) Rate: $W2/1099 100% ONSITE Local Candidate Required RESPONSIBILITIES Responsible for providing tier-one network and systems support by answering, responding, and solving customer s technical requests in a non-scripted environment.Establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory.Maintaining Service Desk request

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Contract

Depends on Experience

Help Desk 1

Austin, Texas

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6d ago

Help Desk 1 (Onsite) Primary Location: Austin, Texas Need locals V-Soft Consulting is currently hiring for a Help Desk 1 for our premier client in Austin, Texas. WHAT YOULL NEED: Technical Requirements and Certifications Preferred: CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred. Education and Experience Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).: 3 years. Experience

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Contract

Depends on Experience

Help Desk II

Madison, Wisconsin

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Today

job summary: Working under the close supervision of the Help Desk Supervisor; Bureau of Technology Management (BTM), performs Level One troubleshooting and support for all BTM provided hardware and software solutions. The IS Technical Services - Professional shall comply with the Department's administrative rules and the agency's policies and procedures including those related to the Department's overall Reentry philosophy of using evidence-based strategies, practices and programs which t

Contract

USD23 - USD24

Helpdesk Analyst

Georgia

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Today

Helpdesk Analyst Location: Indianapolis, IN 46204 Duration: 8 Months Contract Work Type: Onsite | In-Person Only Responsibilities: Respond to inquiries from healthcare providers, public health agencies, and internal users. Investigate and resolve duplicate patient records and bad merges in the immunization registry. Use deduplication tools, data matching, and record linkage techniques to maintain data integrity. Escalate complex issues to technical or data quality teams when necessary. Lo

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Contract, Third Party

$23

Help Desk

Plano, Texas

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6d ago

Title: Help Desk Location: Plano, TX Duration: 6 months GBaMS ReqID: 10341107 Serve as the primary contact for helpdesk support during decommission. Log, track, and resolve user issues efficiently. Escalate complex problems to technical teams and follow up on resolutions. Maintain accurate records of helpdesk activities and prepare reports. Ensure compliance with organizational standards and SLAs. Required Skills: Experience in helpdesk or support coordination roles. Strong organizational and co

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Third Party, Contract

25 - 26

Help Desk Associate

Westlake, Ohio

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Today

job summary: Are you an IT enthusiast ready to launch your career in a dynamic, fast-paced environment? We're looking for a highly motivated and customer-focused Help Desk Associate to join the IT support team of a rapidly growing organization. This is a foundational role where you'll develop crucial troubleshooting, technical, and customer service skills while providing essential first-level support to end-users. If you have a passion for technology and a commitment to resolving technical chal

Full-time

USD55,000 - USD60,000

Help Desk Tech SWINGS Shift Lead - TS/SC W/ POLY

Annapolis, Maryland

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Today

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Customer Service, Help Desk Support, Technical Support Certifications: None Experience: 5 + years of related experience ship Required: Yes Job Description: HELP DESK SUPERVISOR shift: Swings hours: 1400-2200 Advance how our customers opera

Full-time

USD 34.00 - 46.00 per hour

Help Desk Analyst

Philadelphia, Pennsylvania

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2d ago

Job title: Help Desk Analyst Location: Philadelphia PA, 19122 Only W2 Job Description: Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Management Helpdesk applicationExperience using GroupLink's eHelpdesk platformExperience using Genesys Cloud contact center and customer experience platformStrong customer service skills; telephone etiquetteGreat team-oriented interpersonal skillGreat organizational skillsEx

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Contract

Depends on Experience

Jr Help Desk Admin

Princeton, New Jersey

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7d ago

Description: Responsibilities: Plain Help Desk support where candidates need to take calls and help users based on the training and documentation provided to them.

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Contract

20 - 25

Senior Help Desk Specialist

Baltimore, Maryland

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2d ago

Position OverviewThe client is seeking experienced Senior Help Desk Specialists to provide advanced IT support and maintenance for desktops, laptops, mobile devices, and enterprise systems. The specialist will troubleshoot software, hardware, and network issues, ensuring smooth daily operations for all users.Key ResponsibilitiesProvide end-user support for desktops, laptops, and mobile devices (Windows, Linux, and macOS).Install, configure, and maintain computer hardware, software, and network

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Contract

Depends on Experience

Helpdesk Support

McLean, Virginia

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5d ago

CherryRoad has recently built a new Network Operations Center (NOC) to manage daily operations of our rapidly growing Managed Services Division. We are looking for an enthusiastic, motivated and experienced individual who will be responsible for NOC operations. Responsibilities Include: Monitor data center infrastructure and networks to ensure system availability. Develop and maintain runbooks and troubleshooting procedures for client support. Follow troubleshooting procedures in an effort to r

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Part-time

25 - 28

Help Desk Technician - MIDS - TS/SCI w/ poly

Colorado Springs, Colorado

•

Today

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Computer Systems, Help Desk Support, Remote Support Certifications: None Experience: 3 + years of related experience ship Required: Yes Job Description: HELP DESK TECHNICIAN SHIFT: MIDS HOURS: 2200-0600 Advance how our customers operate w

Full-time

USD 25.50 - 34.50 per hour

Help Desk ~ Local to TX

Austin, Texas

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30+d ago

Role: Help Desk 1 OCANov25HD The primary work location(s) will be at Office of Court Administration, 205 W 14th St, Austin, TX 78701. The working position is On Site. Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer s issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting, including password resets, printer confi

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Third Party, Contract

Depends on Experience

IT HelpDesk Analyst

Stockton, Georgia

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Today

Position Description:We are seeking a Help Desk Analyst to join our Store Support team in Norcross, GA. In this role, you will provide first-level technical support for retail store systems, applications, and hardware. Youll troubleshoot issues, resolve incidents, and ensure a seamless experience for end-users across multiple locations. This position is ideal for professionals who thrive in a fast-paced environment, have strong problem-solving skills, and are passionate about delivering exceptio

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Contract

20 - 22

Help Desk Technician MIDS - TS/SCI W/ POLY

Annapolis, Maryland

•

Today

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Customer Service, Technical Support, Troubleshooting Certifications: Security+, CE - CompTIA - Security+ CE - CompTIA - CompTIA - Security+ CE - CompTIA Experience: 1 + years of related experience ship Required: Yes Job Description: Help De

Full-time

USD 37.60 - 50.88 per hour

Helpdesk Technician

Knoxville, Tennessee

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17d ago

Knoxville, TN | Helpdesk Technician | Full-time We are actively recruiting Helpdesk Technicians for our client in Knoxville, TN. These are second and third shift contract opportunities that will require working onsite in Knoxville and on weekends. This is an excellent opportunity for someone who is energetic and eager to utilize and expand technical skills. Must have experience in technical troubleshooting, customer service with strong decision-making capabilities. Second Shift: 3:30pm - Midnigh

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Contract

Depends on Experience

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Help Desk Management jobs