ISD Engineer III- Voice Applications Genesys Support Jobs

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ISD Engineer III - Voice Applications Genesys Support

Navy Federal Credit Union

•

Richmond, VA, USA

Full-time

Overview To analyze and administer Voice Services systems associated subsystems and equipment, including planning and implementing systems/software upgrades, and conducting programming and configuration changes. Responsibilities 1. Analysis and Research • Investigate operational or business problems and propose solutions • Ensure compliance with Navy Federal Credit Union ISD standards and best practices • Solve business problems by defining the problem, interviewing stakeholders, identifying an
Posted 37 days ago | Updated 6 hours ago

ISD Engineer III - Voice Applications Genesys Support

Navy Federal Credit Union

•

Pensacola, FL, USA

Full-time

Overview To analyze and administer Voice Services systems associated subsystems and equipment, including planning and implementing systems/software upgrades, and conducting programming and configuration changes. Responsibilities 1. Analysis and Research • Investigate operational or business problems and propose solutions • Ensure compliance with Navy Federal Credit Union ISD standards and best practices • Solve business problems by defining the problem, interviewing stakeholders, identifying an
Posted 37 days ago | Updated 6 hours ago

ISD Engineer III - Voice Applications Genesys Support

Navy Federal Credit Union

•

Winchester, VA, USA

Full-time

Overview To analyze and administer Voice Services systems associated subsystems and equipment, including planning and implementing systems/software upgrades, and conducting programming and configuration changes. Responsibilities 1. Analysis and Research • Investigate operational or business problems and propose solutions • Ensure compliance with Navy Federal Credit Union ISD standards and best practices • Solve business problems by defining the problem, interviewing stakeholders, identifying an
Posted 37 days ago | Updated 6 hours ago

ISD Engineer III - Voice Applications Genesys Support

Navy Federal Credit Union

•

Vienna, VA, USA

Full-time

Overview To analyze and administer Voice Services systems associated subsystems and equipment, including planning and implementing systems/software upgrades, and conducting programming and configuration changes. Responsibilities 1. Analysis and Research • Investigate operational or business problems and propose solutions • Ensure compliance with Navy Federal Credit Union ISD standards and best practices • Solve business problems by defining the problem, interviewing stakeholders, identifying an
Posted 37 days ago | Updated 6 hours ago

DevOps with Contact Center

Scalene Works

•

Jersey City, NJ, USA

Contract, Third Party

Role: Contact Center Engineer. Level –L5 Location: Morris Plains, NJ Job Summary – Resource needing to perform duties with building and managing bot platform to run voice, chat, SMS interactions for the Contact center. Years of experience needed – · Around 8 to 10 years experience with significant Technical Skills: · Voice, SMS, chat, reporting, telecom skills, Contact Center. · Nuance ARS/TTS/NLP/Dragon Voice · Kore.AI Platform, Smart assist, XO Platform cloud · Genesys Voice Platform · SIP I
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Posted 32 days ago | Updated 2 days ago

Voice/Collaboration Engineer | CTH | $40/hr | Columbus, OH

Vaco Technology

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Columbus, OH, USA

Contract

Job Description The Workplace Services Collaboration Engineer provides support of the Workplace Services footprint within the enterprise. This is a mid-level technical role, serving as an engineer to implement and support collaboration systems. The Collaboration Engineer will support and maintain collaboration systems and solutions. Responsible for basic technical support of teams/project. Key to the success of this role is to implement and support team members within the department, division,
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Posted 12 days ago | Updated moments ago

Voice Engineer

Top Prospect Group

•

Remote

Contract

Are you passionate about the power of Microsoft Teams Voice to transform the way organizations communicate and collaborate? Do you have a knack for designing cutting-edge voice solutions that elevate productivity and connectivity? If so, we have the perfect opportunity for you! 6-12 month Contract 60-70/hr FULLY REMOTE Position Overview: We are seeking a skilled and experienced Team Voice Engineer to join our organization. The Team Voice Engineer will be responsible for managing and maintain
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Posted 8 days ago

Genesys Lead Engineer-12+ YOE-Remote

SATCON Inc

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Remote

Contract, Third Party

Job Title: Genesys Lead Engineer Location: Remote San Antonio, Texas Experience: 12+ years Must have: Strong experience in design, development, and architecture of Genesys Engage technology with specialization in voice, email, and work item channels. Expertise in building and managing custom solutions using Genesys SDKs Ability to articulate complex design solutions to business stakeholders and other IT teams Experience in developing IVR code using composer and routing strategies using IRD St
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Posted 2 days ago

Genesys Cloud Lead/Architect

Spar Information Systems

•

Richmond, VA, USA

Third Party, Contract

Seeking a skilled and motivated Genesys Cloud Lead Engineer to spearhead the design, development, and implementation of Genesys Cloud-based contact center solutions. As a Lead Engineer, you will play a pivotal role in driving technical excellence, guiding a team of engineers, and ensuring the successful delivery of innovative customer engagement experiences. The Opportunity: Lead a team of engineers in the design, implementation, and support of Genesys Cloud solutions, including the migration of
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Posted 18 days ago | Updated 1 day ago

Network Engineer with ACMP AND ACMX

VDart, Inc.

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Remote

Third Party, Contract

VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals bas
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Posted 59 days ago | Updated moments ago

Genesys Cloud Lead Engineer ( Norfolk, VA/Richmond, VA Day one Onsite Hybrid )

HCL Global Systems

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Richmond, VA, USA

Contract

Genesys Cloud Lead Engineer Job Location:- Norfolk, VA/Richmond, VA (Need to work 3 Days in Office in a week, Need to start from Day 1 Office) seeking a skilled and motivated Genesys Cloud Lead Engineer to spearhead the design, development, and implementation of Genesys Cloud-based contact center solutions. As a Lead Engineer, you will play a pivotal role in driving technical excellence, guiding a team of engineers, and ensuring the successful delivery of innovative customer engagement experi
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Posted 9 days ago

Genesys Enterprise Analyst

Randstad Digital

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Cypress, CA, USA

Contract

job summary: Our client - is looking for a Genesys Enterprise Analyst to join their team. The role is responsible for managing the day-to-day telephone operations and providing ongoing support for internal clients. This is a hands-on role installing, configuring, and operating voice and Contact Centre solutions, in a complex environment. location: CYPRESS, California job type: Contract salary: $40 - 60 per hour work hours: 8am to 4pm education: Bachelors responsibilities: This rol
Posted 36 days ago | Updated 1 hour ago

Cisco Network Engineer - Lansing, MI (Onsite)

Digital Technology Solutions

•

Lansing, MI, USA

Contract, Third Party

DTS is looking for Cisco Network Engineer for our direct client position in Lansing, MI Description: Provide administrative, technical, programming and engineering support for single and multiple types of Local Area Network (LAN) deployments, Wide Area Network (WAN) topologies, Wireless & WIFI access connectivity, security systems, remote access systems, Voice over IP. Create and maintain accurate network and system documentation. Platforms consist of a diverse mixture of Cisco Switches, Rout
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Posted 2 days ago | Updated 2 days ago

Support Voice Services Engineer - 3 days onsite and 2 days remote work (Melbourne, PA , Charlotte, NC or Plano, TX)

PropelSys Technologies LLC.

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Plano, TX, USA

Third Party, Contract

General Skills / Experience: 5-8 years of experience in the field, in positions of increasing complexity and/ or responsibility across a range of products One or more industry certifications or advanced level certifications Qualified to work as a team lead Has experience in planning and deployment of relevant tools or equipment Has experience with technology migrations and upgrades Can identify and communication of key performance indicators Has experience dealing with support of vendors Job D
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Posted 52 days ago | Updated 1 day ago

Software Engineer, IVR - Versay

Vail Systems

•

Darien, IL, USA

Full-time

Who You Are Interested in creating compelling user experiences through intelligent voice browser applications? We believe that all voice interactions have a special power to create great customer experiences even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. At Versay, Voice Application developers practice this belief every day when creating these kinds of experiences. It is both an art and a
Posted 60+ days ago | Updated 4 hours ago

Acqueon Engineer

Sysmind, LLC

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Remote or Plano, TX, USA

Third Party

Responsibilities: Experience with Acqueon Orchestration v2305, 3+ years of experience (Critical) building campaigns , Contact list, Contact Selection Strategy(CSS) , Reporting API, Datalike API, SSO integration , Configure and develop contact strategy, Script designer, omni scripting will be a plus with Chaining logic . Acqueon integration with Genesys/NICE InContact NICE CXOne Studio experience Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction An
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Posted 54 days ago | Updated moments ago

Network Engineer

Vertisystem Inc.

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Lansing, MI, USA

Contract

Job Title: Network Engineer 4 – CISCO 122639 Location: Lansing, MI - Candidates MUST be local to the greater Detroit area as this position will be supporting agencies located in Oakland, Macomb, Washtenaw, Wayne, and Monroe counties. Manager is not interested in candidates who will need to relocate for position. Will need to be onsite starting day 1 for hybrid work schedule which is in-office 2 days a week. Initial training will be in Lansing and then work will continue (hybrid) at the Detroit o
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Posted 1 day ago

IS Network and Voice Engineer II - 23776

Profocus Technology

Full-time

TITLE: Network Voice Engineer II - Voice Systems, LAN/WAN, Cisco, Juniper, ShoreTel LOCATION: ON-SITE Portland, OR or Hillsboro, OR PAY: Target pay for this role is $95,850 per year but may vary based on experience ENGAGEMENT TYPE: Direct Hire WHAT YOU'LL BE DOING This is a mid level Network Voice Engineer II The IS Network and Voice Engineer II will have a passion for implementing and maintaining corporate network and voice solutions along with a capability to influence and recommend selec
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Posted 22 days ago | Updated 4 hours ago

IVR Software Engineer (Hybrid role) ::: Alpharetta, GA , Rancho, CA , Oakland, CA , San Francisco, CA ::: Long term contract

Intone Networks Inc.

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Alpharetta, GA, USA

Full-time, Third Party, Contract

Lead IVR Software Engineer Alpharetta, GA , Rancho, CA , Oakland, CA , San Francisco, CA Long term contract The candidate will be responsible for the design and analysis of software projects, coordination, creation and socialization of the conceptual approach document on strategic business initiatives, documentation standards, system architecture best practices and current system architecture documentation for their respective domain. The position is also responsible for collaborating with part
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Posted 60+ days ago | Updated moments ago

Contact Center Engineer

Computer Data Concepts

•

Morris Plains, NJ, USA

Contract

Role: Contact Center Engineer Location: Morris Plains, NJ Mode of Hire: FTE/ Contract Job Description Resource needing to perform duties with building and managing bot platform to run voice, chat, SMS interactions for Contact center. Years of experience needed – Around 8 to 10 years’ experience with significant Technical Skills: Voice, SMS, chat, reporting, telecom skills, Contact Center.Nuance ARS/TTS/NLP/Dragon VoiceKore.AI Platform, Smart assist, XO Platform cloudGenesys Voice PlatformSIP
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Posted 9 days ago | Updated 1 day ago