IT Service Management jobs in Alpharetta, GA

Sr Director Analyst - IT Service Management

Remote or Texas

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Today

Senior Director, Analyst (North American and EMEA) About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a

Full-time

USD 172,000.00 per year

Associate Director, IT Service Management

Remote or Boston, Massachusetts

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Today

Reporting to AVP, Enterprise Infrastructure and Operations, the Associate Director of ITSM is a strategic leader responsible for designing, implementing, and improving IT service delivery frameworks that align technology services with business needs. The role emphasizes strong oversight of external partners to ensure effective and reliable service delivery. A key priority is leading the modernization of the DFCI IT Service Catalog, building related workflows in a shared ServiceNow instance, and

Full-time

USD 161,600.00 - 180,100.00 per year

Service Management Center Analyst - Overnight Shift

Alpharetta, Georgia

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Today

Description Service Management Centre (SMC) Analyst Location: Hybrid/Onsite (as required) - Alpharetta, GA Duration: 6-12 Month Contract (Potential for Conversion) Pay Rate: $26 - $30/hr (only on W2) Shift: Thursday - Monday | 12:00 AM - 8:30 AM About the Opportunity Our client is transforming its Service Management Centre (SMC) from a traditional monitoring-focused operation into a modern Operational Command Center responsible for service reliability, major incident response, root cause a

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Contract

USD 26.00 - 30.00 per hour

IT Change Management Service Manager (Remote)

Remote or Miami Lakes, Florida

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Today

JOB SUMMARY The IT Change Management Services Manager will be responsible for supporting IT Change management processes as a member of the IT Service Management (ITSM) team. He/She will work with multiple business lines to ensure the Change Control Process is followed and that risks, impact, procedures, tasks, and related information are properly documented, recorded, analyzed, and approved, policed by a sound governance process focused on driving process compliance. This role will ensure the us

Full-time

IT Service Desk Technician - Atlanta, GA

Atlanta, Georgia

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Today

Customer Support Serve as the first point of contact for IT incidents, service requests, and technical inquiries. Provide remote, phone, email, chat, and desk-side technical support to end users. Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues. Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers. Deliver outstanding customer service while meeting established Service Level A

Full-time

Service Management Dashboard and Reporting Process Architect - IT

Remote or Cleveland, Ohio

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Today

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Service Management Dashboard and Reporting Process Architect - IT Location Cleveland Facili

Full-time

Senior Support Technician

Alpharetta, Georgia

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Today

Job Details: Job Title: Senior Support Technician Duration: Long-Term Contract Location: Alpharetta, GA || Onsite Job Description: About the Role This role focuses on complex technical challenges, major incidents, problem management, service improvement, and raising the capability of the wider support team. You''ll be expected to:Lead technical investigations for complex, recurring, and high-impact issues.Act as the senior escalation point within the Level 2 support team.Drive Root Cause Analys

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Contract

40 - 42

ITIL Service Management Consultant - (NPW)

Remote

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Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

Senior Engineer, IT Asset Management

Atlanta, Georgia

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Today

Overview Job Purpose Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. We are seeking

Full-time

Manager, IT Service Delivery & Enterprise Applications- Remote (Anywhere in the U.S.)

Remote

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Today

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk. Managers, IT Service Delivery & Enterprise Ap

Full-time

Systems Engineer II

Duluth, Georgia

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Today

Company Overview: Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating m

Full-time

Renewals Specialist Lead (Cisco IT service contract renewals)

Remote or California

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Today

This is an internal position. About the role The Renewal Specialist Leader oversees the renewal lifecycle of IT service contracts, ensuring accuracy, timeliness, customer satisfaction, and measurable business impact. This role leads a team of renewal specialists while developing the strategy, operating model, and execution discipline required to grow and protect the renewal business. The leader will be expected to bring innovation to how the team engages with customers and internal stakeholder

Full-time

ServiceNow - Moveworks Senior Consultant

Atlanta, Georgia

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7d ago

Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part

Full-time

USD 116,200.00 - 229,100.00 per year

Student Assistant - IT Services/Helpdesk (Cochran Campus)

Atlanta, Georgia

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Today

About Us Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree-granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,400 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including G

Part-time

IT Change Manager

Suwanee, Georgia

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Today

IT Change Manager - Contract - Onsite - Suwanee, GA Contract Duration: 12 Months Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m. Position Overview We are seeking an experienced IT Change Manager to lead and govern enterprise IT Change Management processes for a large, complex organization. This role is responsible for minimizing operational risk, reducing service disruptions, and ensuring technology changes are effectively evaluated, approved, communicated, scheduled, and implemented. The IT Chang

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Contract

$40 - $52

Engineer (PE)

Atlanta, Georgia

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Today

Description: |Full-Time | Location: Atlanta, Georgia | Competitive Compensation | |Health | Dental | Vision | 401(k) | PTO | Engineer Complex Construction Projects. Build Something That Matters. Superior Rigging & Erecting is seeking an experienced Structural Engineer (PE) to support complex crane, heavy lifts, structural steel, temporary works, heavy transportation, and specialty construction projects throughout the Southeast. This is not a traditional consulting or design-only role. You wi

Full-time

Solution Architect / Technical Lead - Data Intelligence Platform

Norcross, Georgia

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Today

Job#: 3045652 Job Description: Databricks Architect Location: Remote Duration: 3 month contract to start with potential to extend Rate: $75-82/hr. Role Overview The Databricks Architect is responsible for leading the design, architecture, and implementation of the Data Intelligence Platform Enablement Framework. This role will establish and enforce architecture standards, best practices, and technical patterns across the enterprise data ecosystem, ensuring scalable, secure, and governed solu

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Full-time

$80 - $85 per hour

Federal Work Study - Helpdesk

Atlanta, Georgia

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Today

About Us Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At G we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey. As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of emp

Part-time

Senior Manager - Technology Operations, SONIC

Sandy Springs, Georgia

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Today

The Senior Manager, Technology Operations, Sonic is responsible for defining and executing the technology operations strategy for a large, distributed enterprise environment. This role leads multiple teams and partners closely with internal and external stakeholders to ensure reliable, scalable, and high-performing technology operations across the brand. The Senior Manager oversees end-to-end development and execution of brand technology strategy & operational performance. This leader plays a c

Full-time

Senior IT Asset Mgmt Analyst

Atlanta, Georgia

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Yesterday

Overview This position performs complex data analysis in support of technology asset management tracking, analysis, and reporting within the Information Technology ("IT") department of the Bank. Assesses a wide scope of business practices, information, and industry trends. Determines improvements or solutions to address identified issues. Prepares technical reports by examining and summarizing asset management data, and creates specifications to support asset management initiatives. Performs rec

Full-time

depends on experience

IT Service Management jobs in Alpharetta, GA, USA