IT Service Management jobs in Boston, MA

Associate Director, IT Service Management

Remote or Boston, Massachusetts

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Today

Reporting to AVP, Enterprise Infrastructure and Operations, the Associate Director of ITSM is a strategic leader responsible for designing, implementing, and improving IT service delivery frameworks that align technology services with business needs. The role emphasizes strong oversight of external partners to ensure effective and reliable service delivery. A key priority is leading the modernization of the DFCI IT Service Catalog, building related workflows in a shared ServiceNow instance, and

Full-time

USD 161,600.00 - 180,100.00 per year

Sr Director Analyst - IT Service Management

Remote or Texas

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Today

Senior Director, Analyst (North American and EMEA) About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a

Full-time

USD 172,000.00 per year

IT Change Management Service Manager (Remote)

Remote or Miami Lakes, Florida

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Today

JOB SUMMARY The IT Change Management Services Manager will be responsible for supporting IT Change management processes as a member of the IT Service Management (ITSM) team. He/She will work with multiple business lines to ensure the Change Control Process is followed and that risks, impact, procedures, tasks, and related information are properly documented, recorded, analyzed, and approved, policed by a sound governance process focused on driving process compliance. This role will ensure the us

Full-time

T26-9624; Application, Infrastructure & Service Management, AVP

Quincy, Massachusetts

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Yesterday

The IT Command Centre AVP provides strategic leadership to ensure enterprise-wide production stability and service continuity. This role is accountable for managing major IT incidents, driving rapid resolution to minimize business impact, and overseeing critical incident response processes across complex environments. The AVP orchestrates 24/7 technical bridge operations, enforces governance for high-impact events and weekend changes, and conducts proactive health checks to maintain operational

Full-time

USD 90,000.00 - 157,500.00 per year

Application, Infrastructure & Service Management

Quincy, Massachusetts

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11d ago

Application, Infrastructure & Service Management (State Street Bank and Trust Company; Quincy, MA): Will work with business leads to implement strategic and tactical initiatives, will partner with technology, operations and other business partners to deliver products and infrastructure aligned with our strategic goals, regulatory requirements, will provide support across wide spectrum requirements, and will handle robust needs through evolving solutions. Specific duties include: Providing techni

Full-time

USD 146,806.00 - 180,000.00 per year

Service Management Dashboard and Reporting Process Architect - IT

Remote or Cleveland, Ohio

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Today

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Service Management Dashboard and Reporting Process Architect - IT Location Cleveland Facili

Full-time

IT Service Desk Technician II

Newton, Massachusetts

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Today

At Materion, everyone is included, respected and offered opportunity to grow. Join us! We are seeking a skilled IT Service Desk Technician (Level 2) to provide both IT and Operational Technology (OT) support to non-technical end-users in a fast-paced, manufacturing or industrial environment. This position involves delivering in-person and remote support, independently performing device setup, troubleshooting, maintenance, and upgrades across a range of hardware and software platforms. The tech

Full-time

USD 27.93 - 36.64 per hour

ITIL Service Management Consultant - (NPW)

Remote

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Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

IT Help Desk Technician II

Lexington, Massachusetts

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Today

Posting Description IT/OPERATIONS SUPPORT SPECIALIST, Credit Union, provides advanced technical support for MIT Federal Credit Union's (MIT FCU) computing environment, ensuring the security, availability, and performance of all systems and infrastructure. This role serves as a Tier 2escalation point, diagnosing and resolving complex hardware, software, network, and cloud-based issues while delivering a high standard of customer service to members and employees. The IT/Operations Support Specia

Full-time

Business Systems Application Developer - Atlassian

Waltham, Massachusetts

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Today

The Boston Dynamics Information Technology team is seeking an Application Developer to elevate our Atlassian environment, focusing on optimizing project management, IT service delivery, asset management, and cross-functional collaboration. This role will partner closely with our IT PMO, Enterprise Applications team, and various business stakeholders to architect, develop, and deliver scalable Atlassian solutions that streamline operations and drive efficiency across the organization. As an Appl

Full-time

USD 135,000.00 - 155,000.00 per year

IT Operations Director

Boston, Massachusetts

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8d ago

Description & Requirements WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world's best places to work. We are currently the top ranked consulting firm on Glassdoor's Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don't happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, persp

Full-time

USD 157,000.00 - 188,500.00 per year

IT Operations Director

Boston, Massachusetts

•

Today

Full-time

USD 157,000.00 - 188,500.00 per year

Director, CSS Business Systems and Technology

Cambridge, Massachusetts

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Today

Posting Description DIRECTOR, BUSINESS SYSTEMS AND TECHNOLOGY, Campus Services and Stewardship (CSS), provides strategic and operational leadership for CSS business systems and technology portfolio, with MIT's ERP transformation; responsible for strategy, governance, roadmap, implementation, support, and continuous improvement of business systems that enable CSS' financial, operational, and administrative functions; oversees evaluation, selection, implementation, enhancement, support, and retir

Full-time

Lead, Enterprise Applications & Services Management

Cambridge, Massachusetts

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Today

Who We Are Flagship Pioneering is a biotechnology company that invents and builds platform companies that change the world. We bring together the greatest scientific minds with entrepreneurial company builders and assemble the capital to allow them to take courageous leaps. Those big leaps in human health and sustainability exponentially accelerate scientific progress in areas ranging from cancer detection and treatment to nature-positive agriculture. What sets Flagship apart is our ability to

Full-time

USD 128,000.00 - 176,000.00 per year

Manager, Commercial Energy

Waltham, Massachusetts

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7d ago

Title: Manager, Commercial Energy Location: Remote MA Ready to make a difference? We are currently seeking a Manager, Commercial Energy to join our Northeast Energy Efficiency team to provide critical program support and technical services for Massachusetts based energy efficiency programs. Why you will love working here: Quality of life: Flexible workplace arrangements, work-life balance Investment of the community: Donation matching, volunteer opportunities Investment in you: Tuition reimburse

Full-time

USD 95,000.00 per year

Manager, IT Service Delivery & Enterprise Applications- Remote (Anywhere in the U.S.)

Remote

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Today

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk. Managers, IT Service Delivery & Enterprise Ap

Full-time

Tech Services Writer I

Sharon, Massachusetts

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Today

The Technical Services Writer works within the Technical Services organization. The primary duties of the Technical Services Writer include technical writing of proposals, test plans and reports for source testing projects. A Technical Services writer must be able to manage their own workload, follow written and verbal instructions, and communicate within Alliance on the status of documents. Pay will be between $22-$25/hour. RESPONSIBILITIE AND DUTIES: o Work with identified scope of work pers

Full-time

USD 22.00 - 25.00 per hour

Renewals Specialist Lead (Cisco IT service contract renewals)

Remote or California

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Today

This is an internal position. About the role The Renewal Specialist Leader oversees the renewal lifecycle of IT service contracts, ensuring accuracy, timeliness, customer satisfaction, and measurable business impact. This role leads a team of renewal specialists while developing the strategy, operating model, and execution discipline required to grow and protect the renewal business. The leader will be expected to bring innovation to how the team engages with customers and internal stakeholder

Full-time

DOT Technical Systems Analyst 001 (ITS87 IT Staff Aug Cat1)

Boston, Massachusetts

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Today

Location: Boston, Massachusetts Type: Contract Job #106125 Job Title: Technical Systems Analyst Pay Range: $38 - 40 Per hour Location: Boston, MA Job Type: W2 Contract. Expected Hours per Week: 40 hours per week. Schedule: Monday-Friday. Position Summary: The Technical Systems Analyst will provide Tier 2 application support for both homegrown and COTS/SaaS applications, including MoveIT and other assigned systems. This role is responsible for resolving escalated incidents and requests, trou

Full-time

USD 38.00 - 40.00 per hour

Site System Administrator

Boston, Massachusetts

•

Today

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they wo

Full-time

USD 96,050.00 per year

IT Service Management jobs in Boston, MA, USA