IT Service Management jobs in Boston, MA

Remote or Texas

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Today

Welcome to Verdantas, where innovation meets sustainability, and your career finds purpose! At Verdantas, we're redefining environmental consulting and sustainable engineering through our use of cutting-edge modeling and digital technology and our genuine commitment to people. Our work spans high-growth sectors like water resources, resilient land use, energy transformation, and civil infrastructure. Our commitment to excellence, across more than 90 offices, is championed by a team of over 2,0

Full-time

IT Service Operations Technician

Waltham, Massachusetts

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Today

As an IT Service Operations Technician you will be responsible for providing technical support and problem resolution for internal users. In this role you will handle a mix of routine and moderately complex IT issues involving software, hardware, and network access. How you will make an impact The specialist works with limited supervision, contributing to improving support procedures, and collaborates with team members to ensure a consistent, user-centered support experience. You will: Respond

Full-time

USD 33.00 - 37.00 per hour

IT Service Design Lead

Concord, Massachusetts

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Today

Description Leidos was awarded the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) contract and currently has an opening for an IT Service Design Lead. This position focuses on adoption of customer-focused service management and will coordinate across multiple areas of the program including cloud engineering, operations and maintenance, and customer support. This is an exciting opportunity to use your experience to modernize a leading, global-scale multi-cloud environment

Full-time

USD 131,300.00 - 237,350.00 per year

IT Infrastructure Capacity Management Service Owner

Remote

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2d ago

CONTRACT OPPORTUNITY IT Infrastructure Capacity Management Service Owner 6-Month Contract Role Overview We are seeking an IT Infrastructure Service Owner for a six-month contract assignment. This role supports the day-to-day ownership, performance, and continuous improvement of assigned infrastructure services. The contractor will coordinate across engineering, architecture, operations, and business stakeholders to help ensure reliable, scalable, and cost-effective service delivery. Contract Det

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Contract

Depends on Experience

Application, Infrastructure & Service Management

Quincy, Massachusetts

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25d ago

Application, Infrastructure & Service Management (State Street Bank and Trust Company; Quincy, MA): A senior Robotic Process Automation role that will work with other Robotic Process Automation team members through the phases of use-case data exploration and prototyping to the design, implementation, deployment and support of the use-case. Will be responsible for the following: Provide Production and Platform Support for the following: Blue Prism and UiPath automations, Camunda orchestration wor

Full-time

USD 151,778.00 - 166,955.00 per year

IT Software Asset Management Analyst (ITSAM)

Remote

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22d ago

Position Title: ITAM Analyst (SAM) Location: Remote Duration: Long Term Assignment The ITAM Analyst Software Asset Management supports client's Software Asset Management modernization by managing and improving software contract, entitlement, renewal, usage, ownership, compliance, and vendor data. This role supports software cost optimization, tool rationalization, governed intake, renewal readiness, audit preparation, vendor governance, SAM reporting, and CMDB alignment. The Analyst helps

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Contract

$62 - $64

Associate Manager IT Service Delivery

Remote or North Carolina

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Today

Job Title: IT Service Management (Service Desk/Desktop Support) Key Responsibilities - IT Service Management (Service Desk/Desktop Support) Delivering Responsive & Efficient IT Services - Lead day-to-day operations to ensure high-quality IT support tailored to the specific needs of the client hospital, across both technical and application support domains.Supporting Account Success - Contribute to the profitability and financial health of the account by aligning service delivery with corporate

Full-time

USD 50,000.00 - 80,000.00 per year

Hybrid IT Administrator - Beverly, MA - MSP Experience - $120k

Beverly, Massachusetts

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Today

Work for a global medical device manufacturerJoin a company making a real difference with excellent benefits About Our Client The company is a leading medical device manufacturer with multiple locations across the world, and an office HQ in Beverly, MA. They make a real difference in their field, and they're currently rapidly growing their IT division. They have fantastic benefits and offer candidates an excellent long-term career opportunity! Job Description The IT Administrator's responsib

Full-time

USD 90,000.00 - 120,000.00 per year

IT Admin - Service Desk

Remote

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Today

Tier 2 Service Desk agents are responsible for providing technical support to the users of Protective DNS during scenarios wherein Tier 1 support is not enough to resolve the ticket. The role entails troubleshooting customer issues and ensuring incidents and service requests escalated from Tier 1 to Tier 2 are properly logged, tracked, and resolved efficiently within SLA guidelines. This role requires strong communication skills and customer focused mindset alongside an equally strong technical

Full-time

Salesforce Developer

Needham, Massachusetts

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Today

Job#: 3053829 Job Description: Salesforce Developer Location: Needham, Massachusetts (Hybrid onsite) Duration: 3 month contract with intent to hire Rate: $75/hr. on w2 Authorization: Candidates must be able to work directly on w2 without requiring sponsorship now or in the future Role Overview We are seeking a Salesforce Developer for a 3-month contract potential to hire. The role involves applying Salesforce development best practices, functionality, and configuration. The ideal candidate

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Full-time

$75 - $85 per hour

IT Service Delivery Center of Excellence Manager

Remote

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Today

Position Summary The IT Service Delivery Center of Excellence Manager drives operational excellence in a Octopus organization with multiple arms interacting daily with cross-functional groups across the organization and guided by our shared purpose. Using creativity, customer service, employee experience, education training opportunities, the role will be responsible for continual service improvement across IT Service Delivery organization. This hands-on role requires doing the work while being

Full-time

USD 94,882.00 - 136,096.31 per year

Army Research Laboratory (ARL) Information Technology (IT) Modernization Opportunities

Newton, Massachusetts

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Today

Job ID: 2615049-OTHLOC-296 Location: Chestnut Hill, MA, US Date Posted: 2026-10-09 Category: Administration Subcategory: Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: Top Secret Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking external talent to join the Army Research Laboratory (ARL) Information Technology (IT) Modernization program to support the full range of Enterprise IT

Full-time

USD 40,001.00 - 80,000.00 per year

IT Helpdesk Analyst II

Wakefield, Massachusetts

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Today

Position Summary The Helpdesk Analyst serves as the organization's front-line technical support resource, assisting end users with a wide range of hardware, software, and account-related issues. This role requires strong troubleshooting ability, exceptional customer service, and the capacity to triage and resolve incidents in a fast-paced environment. Analysts may resolve issues directly or escalate complex problems to senior IT personnel when needed. Responsibilities Duties include, but not

Full-time

USD 60,000.00 - 65,000.00 per year

Executive Officer IT Engineer

Boston, Massachusetts

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Today

YOUR ROLE The Executive Officer Support role provides high-quality, in-person IT support for the Boston office, with a particular focus on executive stakeholders, Executive Assistants, meeting room technology, device support, and day-to-day operational execution. This role will be a member of the local Boston IT team. The role requires strong technical capability, excellent judgment, discretion, flexibility, and the ability to move fast when business priorities change. ROLES AND RESPONSIBILITI

Full-time

IT Project Manager

Wakefield, Massachusetts

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Today

This opportunity is for an experienced IT Project Manager who will lead and drive a variety of technology projects spanning cloud platforms, Microsoft 365, cybersecurity, infrastructure, enterprise applications, system upgrades, and digital workplace solutions. In this role, you will work closely with technical teams, business leaders, and external partners to ensure complex projects are delivered successfully while balancing timelines, budgets, resources, and business objectives. This is an exc

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Contract

$55 - $75

IT Operations Director

Boston, Massachusetts

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Today

Description & Requirements WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world's best places to work. We are currently the top ranked consulting firm on Glassdoor's Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don't happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, persp

Full-time

USD 157,000.00 - 188,500.00 per year

IT Infrastructure Capacity Management Service Owner - Remote

Remote

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14d ago

Position: IT Infrastructure Capacity Management Service Owner Duration : 6 months Location: Remote Mode of Work: Contract Role Overview We are seeking an IT Infrastructure Service Owner . This role supports the day-to-day ownership, performance, and continuous improvement of assigned infrastructure services. The contractor will coordinate across engineering, architecture, operations, and business stakeholders to help ensure reliable, scalable, and cost-effective service delivery. R

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Third Party, Contract

Depends on Experience

Senior SailPoint IAM Engineer

Natick, Massachusetts

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Today

A leading technology organization is looking for a Senior SailPoint IAM Engineer to help strengthen and improve its enterprise identity and access management program. This role focuses on building and maintaining identity governance solutions using SailPoint Identity Security Cloud (ISC), APIs, SCIM, and modern DevOps practices. This is an opportunity for an experienced IAM professional who enjoys solving complex technical challenges, building scalable solutions, and making identity management m

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Full-time

$160000 - $200000

IBM Sterling OMS Production Support Lead

Boston, Massachusetts

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Today

Key Responsibilities Lead L2/L3 production support activities for IBM Sterling OMS and related integrated applications Manage critical incidents, prioritize issues, and drive timely resolution within SLA commitments Perform root cause analysis (RCA) and implement permanent fixes to prevent recurring issues Monitor OMS order flows, inventory transactions, fulfillment processes, batch jobs, integrations, and overall system health Coordinate with business users, infrastructure teams, vendors,

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Contract

DOE

IT Help Desk Supervisor (Hybrid)

Massachusetts

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Today

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It's our promise to you. Who we are At Intact Insurance Specialty Solutions, we are exper

Full-time

USD 88,000.00 - 125,000.00 per year

IT Service Management jobs in Boston, MA, USA