IT Service Management jobs in Massachusetts

Concord, Massachusetts

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Today

Description Leidos was awarded the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) contract and currently has an opening for an IT Service Design Lead. This position focuses on adoption of customer-focused service management and will coordinate across multiple areas of the program including cloud engineering, operations and maintenance, and customer support. This is an exciting opportunity to use your experience to modernize a leading, global-scale multi-cloud environment

Full-time

USD 131,300.00 - 237,350.00 per year

IT Infrastructure Capacity Management Service Owner

Remote

•

Yesterday

CONTRACT OPPORTUNITY IT Infrastructure Capacity Management Service Owner 6-Month Contract Role Overview We are seeking an IT Infrastructure Service Owner for a six-month contract assignment. This role supports the day-to-day ownership, performance, and continuous improvement of assigned infrastructure services. The contractor will coordinate across engineering, architecture, operations, and business stakeholders to help ensure reliable, scalable, and cost-effective service delivery. Contract Det

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Contract

Depends on Experience

IT Software Asset Management Analyst (ITSAM)

Remote

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22d ago

Position Title: ITAM Analyst (SAM) Location: Remote Duration: Long Term Assignment The ITAM Analyst Software Asset Management supports client's Software Asset Management modernization by managing and improving software contract, entitlement, renewal, usage, ownership, compliance, and vendor data. This role supports software cost optimization, tool rationalization, governed intake, renewal readiness, audit preparation, vendor governance, SAM reporting, and CMDB alignment. The Analyst helps

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Contract

$62 - $64

IT Infrastructure Capacity Management Service Owner - Remote

Remote

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13d ago

Position: IT Infrastructure Capacity Management Service Owner Duration : 6 months Location: Remote Mode of Work: Contract Role Overview We are seeking an IT Infrastructure Service Owner . This role supports the day-to-day ownership, performance, and continuous improvement of assigned infrastructure services. The contractor will coordinate across engineering, architecture, operations, and business stakeholders to help ensure reliable, scalable, and cost-effective service delivery. R

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Third Party, Contract

Depends on Experience

IT Service Operations Technician

Waltham, Massachusetts

•

Today

As an IT Service Operations Technician you will be responsible for providing technical support and problem resolution for internal users. In this role you will handle a mix of routine and moderately complex IT issues involving software, hardware, and network access. How you will make an impact The specialist works with limited supervision, contributing to improving support procedures, and collaborates with team members to ensure a consistent, user-centered support experience. You will: Respond

Full-time

USD 33.00 - 37.00 per hour

IT Systems Management Analyst

Remote

•

Today

Project description Join Our Team: Innovating Health Care with Cutting-Edge Technology We are looking for an Associate Systems Management Analyst to support mission-critical enterprise Mainframe operations. The role focuses on high-volume batch processing, workload automation, system monitoring, and maintaining operational stability across multiple LPARs. The position requires hands-on experience with Mainframe technologies, including CICS, DB2, and Workload Automation, within a large-scale ent

Full-time

IT Admin - Service Desk

Remote

•

Today

Tier 2 Service Desk agents are responsible for providing technical support to the users of Protective DNS during scenarios wherein Tier 1 support is not enough to resolve the ticket. The role entails troubleshooting customer issues and ensuring incidents and service requests escalated from Tier 1 to Tier 2 are properly logged, tracked, and resolved efficiently within SLA guidelines. This role requires strong communication skills and customer focused mindset alongside an equally strong technical

Full-time

Application, Infrastructure & Service Management

Quincy, Massachusetts

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25d ago

Application, Infrastructure & Service Management (State Street Bank and Trust Company; Quincy, MA): A senior Robotic Process Automation role that will work with other Robotic Process Automation team members through the phases of use-case data exploration and prototyping to the design, implementation, deployment and support of the use-case. Will be responsible for the following: Provide Production and Platform Support for the following: Blue Prism and UiPath automations, Camunda orchestration wor

Full-time

USD 151,778.00 - 166,955.00 per year

ServiceNow Admin

Remote or Chicago, Illinois

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17d ago

Job Title: ServiceNow Admin Location: Chicago, IL / Onsite or remote both will work(Onsite Preferred) Duration: Contract Job Description:- Years of experience: genuine 15 20 years We are seeking an experienced ServiceNow Lead Administrator / Technical Platform Owner to provide hands-on technical leadership, administration, governance, and strategic oversight of our enterprise ServiceNow platform. This role serves as a senior internal technical authority for ServiceNow and combines advanced pla

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Contract, Third Party

Depends on Experience

Dynatrace DevOps Engineer

Remote

•

Today

The following requirement is open with our client. Title : Dynatrace Deveops Engineer Location : Remote Rate : $50/hr C2C or $45.45/hr W2 Duration : 12 Months Detailed Job Description We are seeking an experienced Senior Dynatrace Administrator Integration & Automation to manage and optimize enterprise monitoring and observability solutions. The ideal candidate will have strong hands-on experience with Dynatrace administration, tagging governance, ownership models, workflow automation, and IT

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Contract

45 - 50

Category Manager, IT

Remote

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6d ago

The IT Category Manager has both IT and Supply Management (SM) experience with skills required to find, engage, compete, and contract with service providers in the US and across the globe to meet a variety of demands. The Category Manager will have significant experience in supply management or IT business office roles, demonstrating expertise, the ability to manage IT suppliers, business clients, internal partners, and activities independently. Responsibilities The IT Category Manager will hav

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Contract

70 - 75

ServiceNow Solution Architect - Secret Clearance Required

Remote

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25d ago

MUST HAVE ACTIVE SECRET CLEARANCE OR HIGHER DUE TO FEDERAL PROJECT Lead the overall ServiceNow solution architecture and technical design for federal client implementations and modernization initiatives. Translate business and federal agency requirements into scalable, secure, and maintainable ServiceNow solutions. Design and govern solutions across ITSM, ITOM, CSM, HRSD, CMDB, Service Portal, and custom applications as required. Define platform architecture, integrations, data models, workflow

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Full-time

80 - 90

IT Financial Management Advisor

Remote

•

Yesterday

We are in search of an IT Financial Management Advisor II or IT Financial Management Advisor to join our Information Technology department in Spokane, Washington (Headquarters). This full-time position reports to the VP, Innovation and IT Planning and leads financial management, performance measurement and value realization practices that support informed technology investment and operational decisions across Information & Technology (I&T). The role partners with I&T leaders, Finance and busine

Full-time

Depends on Experience

Senior Consultant Moveworks & Enterprise AI Solutions

Remote

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Today

Job Title: Senior Consultant Moveworks & Enterprise AI Solutions Practice Area: Human Capital / HR Strategy & Technology Location: Remote Employment Type: Contract Position Summary We are seeking a Senior Consultant specializing in conversational AI and enterprise integrations to lead client implementations of the Moveworks AI Assistant platform. In this role, you will guide enterprise clients across discovery, architecture, configuration, testing, and deployment to transform IT and HR service

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Contract, Third Party

Depends on Experience

Account Manager

Remote or Hybrid in Washington, District of Columbia

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27d ago

Required Qualifications Should be able to build $ 2 M- $ 5 M in revenue in a year3 5 years of experience in Account Management, Client Services, IT Staffing, Project Coordination, or Business Operations within an IT services environment.Strong communication, presentation, and relationship management skills.Ability to engage and communicate effectively with senior leadership and executive stakeholders.Strong organizational skills with the ability to manage multiple priorities simultaneously.Exper

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Full-time

$80,000 - $110,000

IT Manager - Support

Remote or Miami, Florida

•

Yesterday

RESPONSIBILITIES: Kforce's client in Miami, FL is seeking an IT Support Operations Manager. Summary: We're seeking an experienced IT Support Operations Manager to lead a nationally distributed support organization. This role combines IT service management, operational leadership, analytics, and process improvement. Key Responsibilities: * Lead and support a distributed IT support organization * Analyze ITSM/ticketing data, trends, and service metrics * Identify operational gaps and develop pol

Full-time

$90,000 - $100,000 annually

ITSM / CMDB / ServiceNow Analyst

Remote

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9d ago

Maintains the ServiceNow platform's ITSM processes and CMDB accuracy for the integration program, ensuring incidents, requests, and assets tied to each acquisition are tracked and reportable. Reports to: Project Lead / Service Desk Lead Key Responsibilities Configure and maintain ServiceNow ITSM modules (Incident, Request, Change) for the integration program Own CMDB accuracy creating and updating configuration items for newly integrated sites, devices, and services Build and maintain reporting

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Contract

20 - 30

PA - Sr. IT Project Manager (portfolio, program, agile management) - 814586 - Remote-Local

Remote

•

Today

ONLY CURRENT PENNSYLVANIA RESIDENTS WILL BE CONSIDERED FOR THIR ROLE. Disclaimer: The Commonwealth seeks a Senior IT Project Manager and not an architect. Please do not submit candidates who are architects, developers, or business analysts. Job Title: Sr. IT Project Manager (portfolio, program, agile management) Job ID: 814586 - Remote-Local Client: Commonwealth of PA 37.5 hours per week position Position is primarily remote, but they will be expected to report on-site on an ad hoc basis Local c

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Contract

Depends on Experience

Service Desk Analyst

Remote or Hybrid in St. Louis, Missouri

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14d ago

Service Desk Analyst St. Louis, MO(Remote but local preferred) TRAVEL IS needed Provides frontline technical support and 30-day hypercare coverage for users at newly integrated sites, resolving incidents and escalating issues per defined SLAs. Reports to: Service Desk Lead / Project Lead Key Responsibilities Provide onsite and/or remote hypercare support for the 30 days following each integration go-liveLog, triage, and resolve incidents and service requests in ServiceNowEscalate unresolved issu

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Contract

Depends on Experience

Senior Dynatrace Engineer - 100% Remote

Remote or Draper, Utah

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Yesterday

RESPONSIBILITIES: Kforce has a client that is seeking a Senior Dynatrace Engineer. This role is 100% Remote. Summary: Our client is seeking two experienced Dynatrace Engineers to help strengthen enterprise observability, improve asset ownership visibility, and automate incident-management processes. This is a hands-on technical opportunity focused on optimizing Dynatrace capabilities, implementing effective tagging and ownership models, and developing automated workflows that improve incident d

Contract

$70 - $80 hourly

IT Service Management jobs in Massachusetts, USA