IT Service Management jobs in New York

Sr Director Analyst - IT Service Management

Remote or Texas

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Today

Senior Director, Analyst (North American and EMEA) About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a

Full-time

USD 172,000.00 per year

Associate Director, IT Service Management

Remote or Boston, Massachusetts

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Today

Reporting to AVP, Enterprise Infrastructure and Operations, the Associate Director of ITSM is a strategic leader responsible for designing, implementing, and improving IT service delivery frameworks that align technology services with business needs. The role emphasizes strong oversight of external partners to ensure effective and reliable service delivery. A key priority is leading the modernization of the DFCI IT Service Catalog, building related workflows in a shared ServiceNow instance, and

Full-time

USD 161,600.00 - 180,100.00 per year

IT Change Management Service Manager (Remote)

Remote or Miami Lakes, Florida

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Today

JOB SUMMARY The IT Change Management Services Manager will be responsible for supporting IT Change management processes as a member of the IT Service Management (ITSM) team. He/She will work with multiple business lines to ensure the Change Control Process is followed and that risks, impact, procedures, tasks, and related information are properly documented, recorded, analyzed, and approved, policed by a sound governance process focused on driving process compliance. This role will ensure the us

Full-time

IT Service Specialist I

New York, New York

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Today

Company Description Job Description The Office of the District Attorney, Bronx County ("BXDA") is charged with the twin goals of ensuring public safety and striving for equal justice for the over 1.4 million members of the Bronx County community. By "Pursuing Justice with Integrity," the BXDA places a focus on assistance for crime victims while simultaneously ensuring fairness to defendants. Moreover, the BXDA aims to balance the need to seek appropriate punishment for certain crimes while rec

Full-time

USD 60,000.00 - 70,000.00 per year

IT Service Delivery Manager

New York, New York

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Today

Company Description Job Description NOTE: This position is open only to the current City of New York employees serving in a permanent Civil Service title of Computer Systems Manager; or, those who are currently reachable on the civil service list for Computer Systems Manager title. To be considered for this position, PLEASE CLEARLY INDICATE YOUR CURRENT PERMANENT CIVIL SERVICE TITLE and/or your score & list number on the open competitive list for Computer Systems Manager title on your resume

Full-time

USD 125,000.00 - 150,000.00 per year

Manager, IT Service Desk & End User Computing

Tarrytown, New York

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13d ago

About the RoleOur client is seeking an experienced Manager, IT Service Desk & End User Computing to lead a high-performing technical support organization serving a multi-site healthcare environment. This role is ideal for a hands-on technical leader who enjoys developing teams, improving service operations, and driving meaningful change. You'll oversee Service Desk and End User Computing operations while implementing IT Service Management (ITSM) best practices, improving operational metrics, and

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Full-time

Depends on Experience

IT Service Desk Specialist (Onsite Greenwich Connecticut)

Greenwich, Connecticut

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Today

Job Title: IT Service Desk Specialist Location: Greenwich, CT (Onsite) Our client is a highly profitable, legacy maritime titan operating a global fleet of about 200 vessels that transport critical commodities worldwide. Backed by over 50 years of proven financial success and a workforce of more than 1k+ onshore professionals, they offer rock-solid global stability and the massive resources of a deeply established industry leader. They are actively seeking an IT Service Desk Specialist to join

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Full-time

USD 80,000.00 per year

Service Management Dashboard and Reporting Process Architect - IT

Remote or Cleveland, Ohio

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Today

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Service Management Dashboard and Reporting Process Architect - IT Location Cleveland Facili

Full-time

IT Product Manager

New York, New York

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Today

Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference. The IT Product Manager - Customer Service & Marketing is responsible for defining and driving the product strat

Full-time

IT Business Management Consultant (Finance & Operations Analyst) - 6-Month Contract

New York, New York

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Today

Job DetailsJob Title: IT Business Management Consultant (Finance & Operations Analyst) Client: Japanese Financial Service Working Location: New York City, NY Working Style: Hybrid (3 days/week in the NYC office) Employment Type: W-2 for 6 monthsContract Period: August 2026 - January 2027 Salary: $65-75/hour Benefit: N/AVisa Support: No Working Hours: Standard Business Hours Language: English (Japanese is not required) Key ResponsibilitiesPartner with Technology leadership to support financial pl

Full-time

USD 65.00 - 75.00 per hour

Global IT Manager/Hybrid Hoboken/End User Support

Hoboken, New Jersey

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Today

A global industry leader is seeking a full-time Global IT Manager to lead its worldwide End User Support organization. This is a hybrid position in Hoboken, NJ (2-3 days onsite) supporting over 6,000 employees and 12,000 end-user devices across a global enterprise. This leadership role will drive IT Service Desk operations, ServiceNow initiatives, and the adoption of AI technologies, including Claude, Microsoft Copilot, and AI-powered self-service agents, to modernize the employee support experi

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Full-time

$150000 - $160000

Junior IT Service Desk Specialist

New York, New York

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Today

Description: Hybrid Mostly Remote in New York, NY Our client is seeking a Junior IT Service Desk Specialist to provide first-level technical support in a Microsoft-based enterprise environment. The specialist will act as the primary point of contact for technical issues, support workstation deployment, and assist with account administration, asset management, and service request fulfillment. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 cons

Contract

Contract Freshservice IT Tools Developer / Administrator role

Hybrid in New York, New York

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3d ago

Freshservice IT Tools Developer / Administrator Position Summary We are seeking a Freshservice IT Tools Developer / Administrator to administer, configure, enhance, and support the Freshservice IT Service Management (ITSM) platform. The role will be responsible for translating business and IT service-management requirements into scalable workflows, automations, integrations, reporting, and self-service capabilities. The ideal candidate combines strong Freshservice administration and development

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Contract, Third Party

Depends on Experience

Organizational Change Management (OCM), Associate Director, State & Local Government, IT Consulting

New York, New York

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Today

About this role Our Consulting Associate Directors are responsible for project delivery and oversight along with client relationship management. You will manage teams as an engagement manager, responsible for leading the team to completion, ensuring deliverables are turned in on time. You will also help to create the scope and design of the overall project. Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adap

Full-time

USD 138,000.00 per year

IT Specialist (Application Developer)- Financial Service

New York, New York

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Today

Job Details Job Title: IT Specialist (Application Developer) _ Financial service Client: Japanese Bank Working Location: New York City, NY Working Style: Hybrid (Minimum 2 days per week in the office) Employment Type: Full-Time Salary: 70K - 90K Working Hours: Standard business hours (Monday-Friday) Language: English Job Summary Seeking an Application Developer to support the development, maintenance, and enhancement of internal and client-facing business applications. The ideal candidate will h

Full-time

USD 70,000.00 - 90,000.00 per year

ITIL Service Management Consultant - (NPW)

Remote

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Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

ServiceNow Process Lead

Remote or New York, New York

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Yesterday

RESPONSIBILITIES: Kforce has a client in NYC that is seeking a ServiceNow Process Lead. Responsibilities: * Lead the design and delivery of ServiceNow Service Catalog, Request Fulfillment, and Knowledge Management processes for a large-scale enterprise transformation program * Facilitate workshops with business stakeholders, service owners, and fulfillment teams to define target-state processes and requirements * Own and manage the process backlog, translating business requirements into clear,

Contract

$65 - $75 hourly

Public security Engineer

Hybrid in Woodbridge Township, New Jersey

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17d ago

Job Title: Network & Physical Security Systems Support Engineer Coverage Period: Through December 31, 2027 Location: Charlotte, NC (preferred); Iselin, NJ or Frisco, TX considered; Hybrid with weekend WFH Schedule: Weekend on-call/scheduled shifts for SDA Migration change windows (recurring, standing requirement) plus select weekday hours for BAU support Role Summary: This role supports Corporate Services IT and Network Engineering through a shared-resource model, covering weekend network change

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Contract

Depends on Experience

Service Desk Analyst

New York, New York

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Yesterday

RESPONSIBILITIES: Kforce has a client in New York, NY is seeking a Service Desk Analyst in the tristate area to provide front-line, Level 1 and Level 1.5 IT support within a large, enterprise environment. This role will serve as a primary point of contact for end users, responding to technical issues and service requests through phone, email, and automated ticket queues. Summary: The ideal candidate will deliver exceptional customer service, resolve issues efficiently, and appropriately triage

Contract

$28 - $30 hourly

Servicenow BA-NJ-Locals required

Jersey City, New Jersey

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25d ago

Servicenow Business Analyst (CSDM/CMDB) Analyst Location: NJ-Need only locals Job Description: Responsible for gathering business and technical requirements, analyzing current CMDB and CSDM processes, documenting use cases, and supporting the design and implementation of CMDB solutions aligned with ServiceNow best practices. Required Skills: Strong understanding of ServiceNow CMDB and CSDMRequirements gathering and business process analysisWorkshop facilitation and stakeholder managementProcess

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Third Party, Contract

Depends on Experience

IT Service Management jobs in New York, NY, USA