Interactive Voice Response jobs in Franklin, TN

Nashville, Tennessee

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6d ago

ITCON is seeking a skilled Mid-Level IVR / Telephony Engineer to architect and maintain the communications backbone of the call center. This call center facility operates 24/7/365 as the central hub for the government. In this role, you will manage our FedRAMP-authorized Contact Center as a Service (CCaaS) environment. You will ensure that critical law enforcement calls are routed seamlessly, wait times are kept under one minute during surges, and our voice networks are aggressively defended ag

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Full-time

90,000 - 115,000

Senior Java IVR Application Developer

Remote or Texas City, Texas

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Today

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organizat

Full-time

Senior Java IVR Application Developer

Remote

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Today

Full-time

Technology Engineer - Contact Center

Franklin, Tennessee

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Today

Job Description Job Description: Senior Technical Engineer - Genesys Cloud CX Role Summary The Senior Technical Engineer - Genesys Cloud CX is a hands-on engineering role responsible for designing, implementing, supporting, and optimizing contact center solutions on the Genesys Cloud CX platform. This role focuses on execution and technical depth, owning complex configurations, integrations, and operational support while contributing to platform stability and continuous improvement. The Senio

Full-time

Technology Engineer, Senior - Contact Center

Franklin, Tennessee

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Today

Full-time

Technology Engineer, Principal - Contact Center

Franklin, Tennessee

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Today

Job Description Job Description: Principal Engineer - Genesys Cloud CX Role Summary The Principal Engineer for the Genesys Cloud CX platform is a senior technical leader responsible for the architecture, design, and long-term technical strategy of enterprise contact center solutions. This role combines deep hands-on expertise with Genesys Cloud CX and strong leadership, influencing platform standards, integrations, security, scalability, and operational excellence across the organization. The

Full-time

Voice AI Architect

Remote

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2d ago

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Centre Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing

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Contract

60 - 65

Product Owner -Remote

Remote

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5d ago

Product Owner - Remote Cloud Voice / Contact Center / IVR experience is must Proven Senior Product Owner experience is mandatory. Strong communication, ownership, decision-making, and independent stakeholder management. Cloud Voice / Contact Center / IVR experience is must Twilio experience is a strong plus, but not mandatory Will avoid profiles that are primarily Project Managers, Scrum Masters, or technical Twilio resources without demonstrable Product Ownership experience.

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Contract, Third Party

Depends on Experience

Cyara Tester

Remote

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19d ago

Job Description Develop, maintain, and execute CYARA automated test scripts. Build automated suites for regression, smoke, and functional testing. Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS. Analyze CYRA reports and troubleshoot failures Test CXone Studio/Architect IVR flows, routing strategies, queues & skills. Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. Load & Performa

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Full-time

Depends on Experience

Twilio Voice Technical Product Owner - Remote

Remote

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Yesterday

Experience: 12+ Years Interview Process: 1st Round 30-min Screening 2nd Round Indium Technical Interview 3rd Round Client Interview Mandatory Skills: Twilio Voice Twilio IVR Twilio Inbound & Outbound Twilio Insights / Analytics Contact Center Platforms Technical Product Ownership Healthcare Domain SQL / Database Knowledge Role Requirements: 10+ years of experience as a Technical Product Owner. Strong hands-on experience with Twilio Voice, IVR, and Twilio Insights reporting. Expe

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Full-time

Depends on Experience

Telephony Engineer

Remote

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11d ago

Telephony Engineer W2 ONLYAs a Telephony Engineer, you will be responsible for designing, deploying, and supporting AI-driven virtual agents, IVR solutions, and cloud telephony integrations. The ideal candidate will have expertise in Kore.ai (or similar Conversational AI platforms) and Five9 Contact Center technologies. ResponsibilitiesDesign, configure, and maintain Kore.ai (or similar) virtual assistantsBuild conversational flows, NLP bots, intent mapping, entity recognition, and AI model opti

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Contract

Lead AI ML Engineer - AWS Connect - Remote

Remote or Schaumburg, Illinois

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Today

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health op

Full-time

USD 112,700.00 - 193,200.00 per year

Genesys Cloud Application Engineer

Remote

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9d ago

Strong hands-on experience with Genesys Cloud CX, including Architect flows (inbound, outbound, in-queue, callback, digital), Data Actions, OAuth clients, and Admin configuration.Proven experience designing and implementing API integrations (REST/JSON, OAuth 2.0) between Genesys Cloud CX and systems such as Dynamics 365, ServiceNow, or custom applications.Experience building bots / virtual agents (Genesys Bot Flows, Dialogflow CX, Amazon Lex, or equivalent) and tuning intents, entities, and conv

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Full-time

$120,000 - $140,000

Technology Manager

Remote

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Today

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they wo

Full-time

USD 105,660.00 per year

Lead Architect

Remote

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30+d ago

Role: Lead Architect Location: Remote Duration: Long Term Contract Employement Type: W2 Job Description We are seeking a Lead Architect with deep expertise in Amazon Connect, Amazon Lex, Agentic Voice AI, Connect AI Agents, and Assisted NLU to lead the design and delivery of enterprise-scale conversational AI and contact center transformation initiatives. The ideal candidate will define architecture strategy, drive AI-powered customer experience modernization, and lead the implementation of int

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Contract

Depends on Experience

Senior Business Consultant, AI

Remote

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Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. The Senior Business Consultant position within the NICE - AI Center of Excellence Organization offers an exciting opportunity to focus on delivery excellence and drive accelerated ROI from our portfolio of A

Full-time

AWS Certified Solutions Architect - Associate

Nashville, Tennessee

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Today

Koniag Services Inc., a Koniag Government Services company, is seeking a talented and technically skilled AWS Certified Solutions Architect - Associate to support the design, implementation, and optimization of Amazon Web Services (AWS) cloud architecture solutions for our IT Call Center serving government clients. The ideal candidate is a cloud-savvy and solutions-oriented professional with demonstrated experience designing and implementing scalable, secure, and highly available AWS cloud archi

Full-time

Lead AI Engineer

Remote

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Today

Location: 4910 Tiedeman Road, Brooklyn Ohio Department: Contact Center Technology Experience: 4+ years About the Role KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences

Full-time

USD 96,000.00 - 181,000.00 per year

Senior Developer - Conversational AI & Amazon Connect || Remote || contract role

Remote

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12d ago

Role: Senior Developer Conversational AI & Amazon Connect Location : Remote Position: Contract Role Summary We are seeking a Developer with deep expertise in Amazon Connect, Amazon Lex, Agentic Voice AI, Connect AI Agents, and Assisted NLU to lead the design and delivery of enterprise-scale conversational AI and contact center transformation initiatives. The ideal candidate will define architecture strategy, drive AI-powered customer experience modernization, and lead the implementation of intel

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Contract

$70+

Senior CCaaS Engineer with a NICE CXONE background

Remote

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11d ago

Position Summary: The Senior CCaaS engineer is responsible for the technical management and hands-on support of the organization s CCaaS platform and related integrated applications across more than 1,500 locations, including corporate offices, field offices, and data centers. This role focuses on the requirement gathering, design, development, and maintenance of CCaaS communication flows supporting both external and internal callers. Additionally, the Senior CCaaS Engineer will support AI CCa

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Contract

Depends on Experience

Interactive Voice Response jobs in Franklin, TN, USA