Rhode Island
•
2d ago
Role - AWS Contact Center Architect Location- Providence, RI Key Responsibilities Design scalable Amazon Connect solutions for voice, chat, IVR, and omnichannel engagement. Lead contact center cloud migration and modernization programs. Develop integrations with CRM, WFM, customer data, and enterprise platforms. Design virtual assistants, voice bots, self-service, and conversational AI solutions. Ensure security, compliance, resiliency, and architecture standards. Provide technical leadership
Easy Apply
Full-time






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