Problem Management jobs in Annapolis, MD

Vice President - Director, AI Ops, Incident and Problem Management

Baltimore, Maryland

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Today

We are seeking an experienced and dynamic Vice President - Director responsible for AI Operations, Incident Management, Problem Management and Level 2 Application Support. This senior leader will be accountable for the strategy, execution, and continuous improvement of enterprise Incident Management, Problem Management, and Level 2 Application Support capabilities with a desired outcome of minimizing incidents and maximizing service availability. The ideal candidate will possess a strong technol

Full-time

USD 180,000.00 - 210,000.00 per year

Help Desk Manager

Washington, District of Columbia

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Today

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services. Company Overview: The U.S. Equal Employment Opportunity Commission (EEOC) is responsible

Full-time

Help Desk Tier 2 Support

Washington, District of Columbia

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Today

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services. Position Summary The Help Desk Tier 2 Support Specialist provides intermediate-level te

Full-time

Senior ITSM Engineer Subject Matter Expert (SME) DMV Area

Suitland-Silver Hill, Maryland

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Today

ship Required We are seeking a Senior ITSM Engineer to establish, standardize, and improve enterprise IT Service Management processes and governance. The role will define enterprise processes for Incident, Problem, Change, Request, Configuration, Knowledge, and Service Level Management, while helping establish governance forums such as Change Control Boards (CCBs) and Engineering Review Boards (ERBs). The ITSM Engineer will also serve as the link between operational processes and ServiceNow, t

Full-time

Service Desk Manager

Washington, District of Columbia

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Today

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Problem Management, Service Level Agreement (SLA), Technical Issues Certifications: None Experience: 9 + years of related experience ship Required: Yes Job Description: Transform technology into opportunity as a Full-Time, On-Site Service Desk Manager supporting classifie

Full-time

USD 110,500.00 - 149,500.00 per year

Major Incident Response Analyst

Joint Base Andrews, Maryland

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Today

Job#: 3052560 Job Description: Position: Major Incident Response Analyst Location: Joint Base Andrews, MD Clearance: Secret Shift: Swing, Tuesday-Saturday 2PM-10:30PM Duration: Long Term Contract Roles and Responsibilities: The Major Incident Response (MIR) Specialist is accountable for the full lifecycle of incident management. Key responsibilities include: Proactively identify and classify major IT incidents and events by leveraging data from various work centers and monitoring tools. Tr

Easy Apply

Full-time

$40 - $45 per hour

Help Desk Tier 3 Support Personnel

Washington, District of Columbia

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Today

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services. Position Overview: The Tier 3 Support Personnel will provide advanced technical, end-us

Full-time

Mid-Level Help Desk Technician

Temple Hills, Maryland

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Today

Absolute Business Solutions Corp (ABSC) is not just another tech company. We're a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex national security challenges. For more than 20 years we've supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense

Full-time

USD 60,000.00 - 102,000.00 per year

Lead Senior Collaboration Platform Designer

Washington, District of Columbia

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Today

Description: On-site in Washington, DC Our client seeks a Lead Senior Collaboration Platform Designer to lead modernization and operational initiatives across Google Workspace and Microsoft 365. The role requires hands-on experience designing, deploying, automating, migrating, and supporting enterprise collaboration platforms, as well as leading an operations team and driving governance, reliability, and SLA adherence. This is a contract-to-hire opportunity. Applicants must be willing and able

Contract

Systems Engineer III - Live Production

Washington, District of Columbia

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Today

Storytelling is, and will always be, the heart of what we do at Skydance. Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled. Here, you'll work with talented teams that move fast, think boldly and collaborate wit

Full-time

USD 102,823.00 - 190,956.00 per year

Platform Design Manager

Washington, District of Columbia

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Today

Job ID: 2616759 Location: Washington, DC, US Date Posted: 2026-09-11 Category: Information Technology Subcategory: Cloud Comp Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_ON_SITE Description Job Summary : We are seeking a Lead Senior Collaboration Platform Designer with strong, hands-on experience designing, deploying, and supporting Google and Microsoft Collabora

Full-time

USD 200,001.00 - 240,000.00 per year

Application Support Analyst IV

Remote

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23d ago

Title:Application Support Analyst IVLocation: RemoteHire Type: Contract Job Description:Provide support to office or business unit users of proprietary or custom application software. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software. May extract data, format and run reports, or perform specific analytical functions using application. May have substantial subject matter knowledge of business unit discipline. Includes both staff in corporate fa

Easy Apply

Contract

Depends on Experience

Migration Technical Support Engineer

Remote

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15d ago

Client Experience Migration Technical Support Location: Remote Employment: Full Time/W2 Infinite Computer Solutions Seeking a L2/L3 Technical Support Representative with 5+ years of experience supporting enterprise infrastructure and clients during data-center migrations.Key Skills:Windows Server administration and troubleshootingVirtual machines/virtualizationNetworking, connectivity, and security troubleshootingITIL and incident/change managementClient-facing technical support and escalation

Easy Apply

Full-time

Up to $110,000

Application Support Analyst

Remote

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30+d ago

Position: Application Support Analyst Location: Remote Duration: Long Term Job Description: Provide support to office or business unit users of proprietary or custom application software. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software. May extract data, format and run reports, or perform specific analytical functions using application. May have substantial subject matter knowledge of business unit discipline. Includes both staff in corporate

Easy Apply

Contract

Depends on Experience

Atlassian Platform & ITSM Engineer - SDLCNext

Remote

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27d ago

Founded in 2001, Optima Global Solutions Inc., brings over 2 decades of experience and expertise in facilitating IT transformation within industries ranging from higher education and government to manufacturing and financial services. Sporting scalable and diverse business solutions expertise along with deep-domain based resourcing capabilities, Optima has a specialization in Automation and AI, Strategic Staffing and Custom Solutions Development, focusing on the core pillars of process, people,

Easy Apply

Contract

$75 - $80

Service Desk Manager #1873655

Washington, District of Columbia

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Today

About NDi: Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration

Full-time

USD 140,000.00 - 160,000.00 per year

Epic Revenue Cycle Analyst

Remote or Lakeland, Florida

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Today

RESPONSIBILITIES: Kforce is seeking an EPIC Revenue Cycle Analyst in Lakeland, FL to support scheduling, registration, referrals, and patient access operations within a growing healthcare environment. Responsibilities: * Support Epic patient access and revenue cycle workflows, including scheduling, registration, and referrals * Serve as a primary application resource for assigned Epic modules * Gather and document business requirements from operational stakeholders * Analyze workflows and ident

Contract

$55 - $80 hourly

SAP Portal Administrator

Washington, District of Columbia

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Today

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to

Full-time

USD 106,300.00 - 206,200.00 per year

Classified Systems Administrator, IV (DC)

Hybrid in Washington, District of Columbia

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Today

Job Type: Regular Classified Systems Administrator, IV Overview of RAND The RAND Corporation is a research organization that develops solutions to public policy challenges to help make communities throughout the world safer and more secure, healthier and more prosperous. RAND's research and analysis address issues that impact people everywhere, including security, health, education, sustainability, growth, and development. Headquartered in Santa Monica, California, RAND has approximately 1,700

Full-time

USD 120,900.00 - 184,500.00 per year

Automation Engineer

Washington, District of Columbia

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Today

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an Automation Engineer to support KITS and our government customer in Washington, DC. The position is hybrid, requires 2 days onsite. This position requires the candidate to be able to obtain a Public Trust. Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement

Full-time

USD 150,000.00 per year

Problem Management jobs in Annapolis, MD, USA