Hybrid in Peoria, Illinois
•
5d ago
Key ResponsibilitiesReview and respond to Tier 1 escalations by assessing case details, clarifying the question or issue, researching available resources, and providing clear next steps.Document research findings, actions taken, recommendations, and resolution guidance accurately in case-management systems.Monitor assigned cases, escalations, and queues to support timely follow-up and service-level expectations.Manage aging cases by identifying blockers, coordinating with appropriate resources,
Easy Apply
Contract
46 - 49

















