Waltham, Massachusetts
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Today
The Service Delivery Manager (SDM) will oversee the delivery of Application Management Services (AMS) for SAP systems, ensuring high-quality support, compliance, and continuous improvement for a Retail customer. This role acts as the primary point of contact for clients, managing service performance, team coordination, and stakeholder communication. Key Responsibilities Service Governance: Ensure adherence to SLAs, KPIs, and contractual obligations for AMS delivery. Incident & Problem Managemen
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Full-time, Contract, Third Party