SLA jobs in Illinois

Service Performance / SLA Analyst (Journeyman)

Chicago, Illinois

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Today

Overview DecisionPoint seeks a Journeyman Service Performance / SLA Analyst to lead performance measurement, service-level governance, operational analytics, and performance reporting for the USMEPCOM ENLIST program. This role develops and maintains key performance indicators, Service Level Agreements, and Service Level Objectives while analyzing service data to identify trends, risks, recurring issues, and opportunities for improvement. The Service Performance / SLA Analyst will support the ITS

Full-time

IT Management Analyst

Remote

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2d ago

Role - IT Management AnalystLocation -Elk River, MN (OR) Chaska, MNShift -Night Shift Position SUN-MON-TUE, and every 3rd week, one extra day, either SAT or WEDMust-haveSkillsMainframe OperationsLPARWorkload AutomationMainframe Batch ProcessingCICSDB2Mainframe MaintenanceSLA MonitoringIncident ManagementMandatory Skills Description2+ years of experience supporting large-scale enterprise Mainframe environments with multiple LPARs, or a Bachelor's degree.Minimum 2+ years of experience supporting w

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Third Party, Contract

$28 - $30

Oracle EBS/ ERP Federal Financials Functional Consultant

Remote

•

Yesterday

Position: Sr Oracle EBS/ ERP Federal Financials Functional Consultant Location: Remote for DMV Location only Duration: Longterm VISA: No Constraints Rate: $ Open on W2/C2C No of Positions: Client: SAS Global Services LLC / FDA We work with ( H1b transfers and any EAD) Mandatory Skills: Must have 10+ years of Oracle ERP experience and strong hands on with R12Should be eligible to get public trust clearance and must have worked in the US for the last 5 years.Experience with PRISM, IPP, Travel int

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Contract, Third Party

Depends on Experience

ServiceNow Architect

Libertyville, Illinois

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27d ago

ServiceNow ArchitectIntroduction:The ServiceNow Architect will be responsible for owning the day-to-day administration, availability, security, governance, and continual improvement of the ServiceNow platform. They will also lead IT Service Management (ITSM) initiatives, manage Configuration Management Database (CMDB), handle IT Asset Management (ITAM) tasks, configure automation workflows, design integrations, and oversee platform lifecycle and release management. Responsibilities:Own the day-t

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Contract

Engineering Manager with AIOPS || REMOTE || W2 & C2C

Remote

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27d ago

Engineering Manager AI Ops & Autonomous Operations Platform We are seeking an Engineering Manager to build and lead an enterprise AI Ops platform that transforms IT operations through AI, automation, and observability. Lead the development of a greenfield AI Ops and Autonomous Operations platform. Build capabilities for proactive monitoring, intelligent alerting, and self-healing systems. Establish enterprise standards for observability, reliability, and operational intelligence. Own the AIOps

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Contract

Depends on Experience

Customer Success Systems Administrator

Remote

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17d ago

Zendesk Administrator w2 - Ideally NYC but may consider remote Role Overview The client is building out a best-in-class Customer Success and Support infrastructure, with Zendesk as our primary support platform alongside a growing suite of Customer Success tools. Were looking for a Customer Success Systems Administrator to own and evolve this ecosystem end to end. In this role, youll lead the implementation, configuration, and ongoing optimization of Zendesk while also supporting adjacent CS p

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Contract

Depends on Experience

Customer Service Agent (Call Center)- $18/hr

Remote

•

Yesterday

*s and s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations. Pay rate $18/hr Candidates living within United States will be considered due to Government requirement KPI managementService Level Agreement (SLA)CRM toolscustomer service operations

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Full-time

Senior SRE/ Observability Consultant

Remote

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28d ago

Are you interested in working with the Worlds leading AI-first Quality Engineering Company? Ready to advance your career, team up with global thought leaders across industries and make a difference every day? Join us at QualityAI! We are looking for a Senior SRE/ Observability Consultant to join our growing team in United States! The role: You will be our senior client-facing voice on reliability, observability and AIOps across North American accounts. This is a consulting seat, not an operati

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Full-time

160,000 - 180,000

IT EUX Junior Engineer I - Remote US Only

Remote

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Today

IT EUX Junior Engineer I - Remote US Only Department: Blue Mantis Employment Type: Full Time Location: Remote Description The EUX Junior Engineer I provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers. The EUX Junior Engineer I is the front line in the Help Desk Call Center and is responsible for providing technical suppor

Full-time

USD 17.00 - 19.00 per hour

Director, AI-Enabled Software Delivery

Chicago, Illinois

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Today

Rate is one of the nation's top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate's Loan Officers rank among the best in the country. From p

Full-time

USD 200,000.00 - 250,000.00 per year

Commercial Services Officer

Chicago, Illinois

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Today

Software Guidance & Assistance, Inc., (SGA), is searching for a Commercial Services Officer for a contract assignment with one of our premier Mining clients in Chicago, IL . Our Commercial Services team will streamline and guide how we invest in and harness technology for Commercial. This team will modernize and digitize our manual processes, addressing pain points and focusing on initiatives to improve customer experiences. We see Commercial Services as the engine room with their focus on post

Contract

USD 35.00 - 37.00 per hour

IT Queue Manager - IT Support Services - remote PST

Remote or Garden Grove, California

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Today

IT Queue Manager - IT Support Services Do you thrive at the center of a busy support operation, knowing exactly who should handle what, and when? Our client is launching a new IT Support Services team and needs a frontline leader to run its Service Desk queue for roughly 8,000 business users. As IT Queue Manager, you'll do far more than reassign tickets. You'll triage, prioritize, and route each request to the right analyst, then roll up your sleeves and resolve issues yourself. As the face of I

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Contract

USD30 - USD35

IT Systems Management Analyst

Remote

•

Today

Project description Join Our Team: Innovating Health Care with Cutting-Edge Technology We are looking for an Associate Systems Management Analyst to support mission-critical enterprise Mainframe operations. The role focuses on high-volume batch processing, workload automation, system monitoring, and maintaining operational stability across multiple LPARs. The position requires hands-on experience with Mainframe technologies, including CICS, DB2, and Workload Automation, within a large-scale ent

Full-time

Reconciliation Analyst (Remote EST)

Remote or Boston, Massachusetts

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Today

Software Guidance & Assistance, Inc., (SGA), is searching for a Remote Reconciliation Analyst for a CONTRACT assignment with one of our premier Insurance clients. Candidate can work remotely from an EST location (Boston area preferred). Seeking an Analyst to join the Investment Operations Shared Services Team supporting the reconciliation function of invested assets. The Shared Services Reconciliation Team supports various investment types including public equity, investment grade & high yield d

Contract

USD 38.00 - 45.00 per hour

Supply Chain Manager Vendor Operations

Remote

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7d ago

We are looking for Supply Chain Manager Vendor Operations 7+ years of experience in Supply Chain, Vendor Operations, or Supply Chain Program Management, preferably within Jabil, EMS, electronics manufacturing, or similar environments.Strong experience managing repair, RMA, reverse logistics, returns, refurbishment, inventory, warehousing, and order fulfillment operations.Proven expertise in third-party vendor management, SLA/KPI management, demand planning, capacity planning, inventory control,

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Contract

Depends on Experience

Application Development Engineer

Remote or Seattle, Washington

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Today

Overview Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities Key Responsibilities System Integration & API Engineering: Design, build, and maintain robust custom integrations, middleware, and webhooks connecting 3P SaaS tools (e.g., Atla

Full-time

USD 149,400.00 - 195,050.00 per year

z/OS Systems Programming Manager

Remote

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8d ago

Role Summary This position involves leading mainframe systems programming within a secure, government-focused environment. The role includes management of system design, performance optimization, and disaster recovery planning, with a combination of hands-on technical responsibilities and team leadership. It offers the flexibility of remote work and requires a strong background in z/OS mainframe environments and project management. Responsibilities Oversee the design, implementation, and mainten

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Contract, Third Party

Depends on Experience

Senior SAP Basis Engineer

Remote or Southfield, Michigan

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Today

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA As an Senior SAP Basis Engineer at NTT DATA, you are the go-to person for ensuring our clients' critical software applications, such as ErP and Middleware,

Full-time

Senior Salesforce Administrator - Service Cloud

Remote

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Today

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we're making bette

Full-time

USD 120,000.00 - 155,000.00 per year

IT Support Administrator

Illinois

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Today

Posting Type Hybrid Job Overview The IT Support Specialist (Intermediate) provides more advanced troubleshooting and independently resolves a broad range of support tickets. This role acts as an escalation point for junior analysts, contributes to knowledge documentation, and supports process improvement initiatives. Job Description and Requirements Industry-Standard Responsibilities Provide Tier 2 support for escalated incidents requiring deeper technical analysis. Troubleshoot advanced des

Full-time

USD 60,000.00 - 90,000.00 per year

SLA jobs in Illinois, USA