Service Desk jobs in Boston, MA

Boston, Massachusetts

•

Today

Job#: 3054811 Job Description: Service Desk Analyst Location: Charlestown, Massachusetts (On-site) Pay rate: $22/hr Role Overview The Service Desk Analyst delivers high-quality technical support across a complex enterprise environment. This role owns the full lifecycle of incident and service request management, including intake, triage, troubleshooting, resolution, and documentation, while providing an exceptional customer experience. The position requires strong technical troubleshooting

Easy Apply

Full-time

$22 - $22 per hour

Service Desk Analyst

Remote or Hybrid in St. Louis, Missouri

•

14d ago

Service Desk Analyst St. Louis, MO(Remote but local preferred) TRAVEL IS needed Provides frontline technical support and 30-day hypercare coverage for users at newly integrated sites, resolving incidents and escalating issues per defined SLAs. Reports to: Service Desk Lead / Project Lead Key Responsibilities Provide onsite and/or remote hypercare support for the 30 days following each integration go-liveLog, triage, and resolve incidents and service requests in ServiceNowEscalate unresolved issu

Easy Apply

Contract

Depends on Experience

Service Desk Analyst

Remote or New York, New York

•

Today

RESPONSIBILITIES: Kforce has a client that is seeking a Service Desk Analyst in New York, NY. Summary: Join a fast-paced IT team supporting a large enterprise environment! We're seeking a customer-focused Service Desk Analyst to provide first-line technical support to end users across a complex and dynamic organization. This is a great opportunity for someone who enjoys solving problems, helping people, and building a career in IT. What You'll Do: * Serve as the first point of contact for tech

Contract

$25 - $31 hourly

SERVICE DESK MANAGER

Remote

•

Today

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they wo

Full-time

USD 82,980.00 per year

IT Admin - Service Desk

Remote

•

Today

Tier 2 Service Desk agents are responsible for providing technical support to the users of Protective DNS during scenarios wherein Tier 1 support is not enough to resolve the ticket. The role entails troubleshooting customer issues and ensuring incidents and service requests escalated from Tier 1 to Tier 2 are properly logged, tracked, and resolved efficiently within SLA guidelines. This role requires strong communication skills and customer focused mindset alongside an equally strong technical

Full-time

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

Remote

•

22d ago

Company Overview: Req ID: 382288 NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Job Description: All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on b

Easy Apply

Contract, Third Party

$20 - $25

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

Remote

•

22d ago

Easy Apply

Third Party, Contract

$20 - $25

Service Desk Analyst II - IntelliScript (Remote)

Remote or Brookfield, Wisconsin

•

Today

What We Do Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world. Candidates who have their pick of jobs are drawn to IntelliScript'

Full-time

USD 54,900.00 - 97,865.00 per year

Microsoft Entra ID Subject Matter Expert

Boston, Massachusetts

•

Today

Role: Microsoft Entra ID Subject Matter Expert Location: Boston, MA Role Summary We are seeking an experienced Microsoft Entra ID Subject Matter Expert to provide technical expertise, administration, security, and advanced operational support for enterprise identity and access management services. The SME will be responsible for the stability, security, and effective management of the Microsoft Entra ID environment and will act as the escalation point for complex identity, authentication, acces

Easy Apply

Contract

55 - 60

Operations Lead-Application, Infrastructure & Service Management

Boston, Massachusetts

•

24d ago

Operations Lead-Application, Infrastructure & Service Management (State Street Bank and Trust Company; Boston, MA): Specific duties of the Operations Lead position include: govern the Incident Management Process; govern Continuous Service Improvement for Incident Management; define and Maintain Corporate Policy for Incident Management; maintain a Priority and Impact Determination Matrix for Incident Management; define, measure and control SLAs and KPIs for Incident Management; build and govern a

Full-time

USD 238,285.00 - 262,113.00 per year

Army Research Laboratory (ARL) Information Technology (IT) Modernization Opportunities

Newton, Massachusetts

•

Today

Job ID: 2615049-OTHLOC-296 Location: Chestnut Hill, MA, US Date Posted: 2026-10-09 Category: Administration Subcategory: Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: Top Secret Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking external talent to join the Army Research Laboratory (ARL) Information Technology (IT) Modernization program to support the full range of Enterprise IT

Full-time

USD 40,001.00 - 80,000.00 per year

Hybrid IT Administrator - Beverly, MA - MSP Experience - $120k

Beverly, Massachusetts

•

Today

Work for a global medical device manufacturerJoin a company making a real difference with excellent benefits About Our Client The company is a leading medical device manufacturer with multiple locations across the world, and an office HQ in Beverly, MA. They make a real difference in their field, and they're currently rapidly growing their IT division. They have fantastic benefits and offer candidates an excellent long-term career opportunity! Job Description The IT Administrator's responsib

Full-time

USD 90,000.00 - 120,000.00 per year

Journeyman Systems Mission Engineer

Bedford, Massachusetts

•

Today

Applied Research Solutions is seeking a Journeyman Mission Systems Engineer to support critical Nuclear Command, Control, and Communications (NC3) programs at Hanscom AFB in Bedford, MA. This role will provide systems engineering expertise across complex, mission-critical programs and work closely with government and contractor teams to support system development, integration, and lifecycle activities. An active TS/SCI clearance is required. Why Work with us? Applied Research Solutions (ARS) i

Full-time

USD 118,000.00 - 130,000.00 per year

Help Desk/Desktop Support Analyst

Boston, Massachusetts

•

Today

Description We are looking for a Help Desk/Desktop Support Analyst to provide high-quality technical support for employees in Boston, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving end-user issues, improving workplace technology, and delivering dependable service in both onsite and remote environments. The role will focus on desktop support, ticket ownership, endpoint administration, and continuous improvements that strengthen performance and user product

Easy Apply

Contract

USD 35.00 - 45.00 per hour

Tier I Help Desk

Bedford, Massachusetts

•

Today

Description We are looking for a Tier I Help Desk specialist to deliver frontline technical support for employees in both office and manufacturing settings. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving everyday technology issues, assisting users with a wide range of devices and applications, and keeping support operations organized. The person in this role will handle incoming service requests, prepare equipment for new employees, and cont

Easy Apply

Full-time

USD 28.00 - 31.00 per hour

IT Security, Officer

Quincy, Massachusetts

•

10d ago

Who We Are Looking For We are seeking a detail-oriented Information Security Officer to manage access, identity lifecycles, and security requests across Global Cybersecurity services while ensuring accuracy, service quality, and compliance. The ideal candidate has experience validating approvals, processing and documenting access requests, resolving issues with stakeholders, and using PowerShell or automation to streamline tasks and reporting. Why This Role is Important To Us The role is part

Full-time

USD 70,000.00 - 115,000.00 per year

IT Security, Officer

Quincy, Massachusetts

•

Today

Full-time

USD 70,000.00 - 115,000.00 per year

IT Help Desk Supervisor (Hybrid)

Massachusetts

•

Today

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It's our promise to you. Who we are At Intact Insurance Specialty Solutions, we are exper

Full-time

USD 88,000.00 - 125,000.00 per year

Senior Network Engineer

Lexington, Massachusetts

•

Today

Position Description The Network Services Lead will design, modernize, and guide the evolution of highly available, secure enterprise network infrastructure, while supporting the Laboratory's enterprise classified networks as part of the Digital Solutions Team. This position serves as a senior technical authority for network architecture, establishing technical standards and reference architectures while partnering with network engineers, cybersecurity personnel, system administrators, applicat

Full-time

USD 134,100.00 - 181,000.00 per year

Workplace Technology Support Engineer - Executive Support

Boston, Massachusetts

•

Today

We take play seriously. We're looking for curious adventurers ready to find their party, fueled by imagination and drive to build what's never been built before. At Hasbro and Wizards of the Coast, you'll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Reliable workplace technology enables teams to do their best work. Thi

Full-time

USD 91,100.00 - 136,700.00 per year

Service Desk jobs in Boston, MA, USA