Service Desk jobs in Massachusetts

Boston, Massachusetts

•

Today

Job#: 3054811 Job Description: Service Desk Analyst Location: Charlestown, Massachusetts (On-site) Pay rate: $22/hr Role Overview The Service Desk Analyst delivers high-quality technical support across a complex enterprise environment. This role owns the full lifecycle of incident and service request management, including intake, triage, troubleshooting, resolution, and documentation, while providing an exceptional customer experience. The position requires strong technical troubleshooting

Easy Apply

Full-time

$22 - $22 per hour

Service Desk Analyst II - IntelliScript (Remote)

Remote or Brookfield, Wisconsin

•

Today

What We Do Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world. Candidates who have their pick of jobs are drawn to IntelliScript'

Full-time

USD 54,900.00 - 97,865.00 per year

Service Desk Analyst

Remote or New York, New York

•

Yesterday

RESPONSIBILITIES: Kforce has a client that is seeking a Service Desk Analyst in New York, NY. Summary: Join a fast-paced IT team supporting a large enterprise environment! We're seeking a customer-focused Service Desk Analyst to provide first-line technical support to end users across a complex and dynamic organization. This is a great opportunity for someone who enjoys solving problems, helping people, and building a career in IT. What You'll Do: * Serve as the first point of contact for tech

Contract

$25 - $31 hourly

Service Desk Analyst

Remote or Hybrid in St. Louis, Missouri

•

14d ago

Service Desk Analyst St. Louis, MO(Remote but local preferred) TRAVEL IS needed Provides frontline technical support and 30-day hypercare coverage for users at newly integrated sites, resolving incidents and escalating issues per defined SLAs. Reports to: Service Desk Lead / Project Lead Key Responsibilities Provide onsite and/or remote hypercare support for the 30 days following each integration go-liveLog, triage, and resolve incidents and service requests in ServiceNowEscalate unresolved issu

Easy Apply

Contract

Depends on Experience

Ping AIC Integration Engineer / Specialist

Remote

•

9d ago

Company Overview: Req ID: 391604 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. NTT DATA's Client is currently seeking a Ping AIC Integration Engineer / Specialist (REMOTE - US) with hands-on experience supporting and integrating PingOne Advanced Identity Cloud (Ping AIC). The role will focus on configuring, scripting, troubleshooting, and implem

Easy Apply

Contract, Third Party

$60 - $70

Operational Engineer - Remote

Remote

•

Today

Hi, Job Title: Operational Engineer Location: Remote Duration: Longterm Skills Required: Solid understanding of IT infrastructure fundamentals: servers, networks, storage, and applications.Experience with ManageEngine tools (Opmanager, ServiceDesk Plus, Applications Manager).Scripting knowledge (PowerShell/Bash).ITIL Foundation CertificationMicrosoft Certified: Azure Fundamentals (AZ-900)Thanks Thrinadh Busa

Easy Apply

Contract

Depends on Experience

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

Remote

•

22d ago

Company Overview: Req ID: 382288 NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Job Description: All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on b

Easy Apply

Third Party, Contract

$20 - $25

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

Remote

•

22d ago

Easy Apply

Contract, Third Party

$20 - $25

SERVICE DESK MANAGER

Remote

•

Today

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they wo

Full-time

USD 82,980.00 per year

IT Service Desk Technician II

Newburyport, Massachusetts

•

Today

Description GENERAL SUMMARY Provide Tier 2 technical support for onsite and remote employees, ensuring timely, accurate, and customer-focused service. Responsibilities include troubleshooting and resolving complex issues, configuring and deploying PCs using Intune, setting up and maintaining printers, conducting new hire orientations, installing approved software, and maintaining conference room technology. The technician will document processes in the Knowledgebase to promote standardized proc

Full-time

USD 22.88 - 31.13 per hour

IT Admin - Service Desk

Remote

•

Today

Tier 2 Service Desk agents are responsible for providing technical support to the users of Protective DNS during scenarios wherein Tier 1 support is not enough to resolve the ticket. The role entails troubleshooting customer issues and ensuring incidents and service requests escalated from Tier 1 to Tier 2 are properly logged, tracked, and resolved efficiently within SLA guidelines. This role requires strong communication skills and customer focused mindset alongside an equally strong technical

Full-time

IT EUX Junior Engineer I - Remote US Only

Remote

•

Today

IT EUX Junior Engineer I - Remote US Only Department: Blue Mantis Employment Type: Full Time Location: Remote Description The EUX Junior Engineer I provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers. The EUX Junior Engineer I is the front line in the Help Desk Call Center and is responsible for providing technical suppor

Full-time

USD 17.00 - 19.00 per hour

Ping AIC Integration Engineer / Specialist

Remote or McKinney, Texas

•

Today

Full-time

USD 60.00 - 70.00 per hour

Ping AIC Integration Engineer / Specialist - Remote US Position

Remote or McKinney, Texas

•

Today

Req ID: 391604 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Ping AIC Integration Engineer / Specialist - Remote US Position We are looking for an experienced Ping AIC Integration Engineer / Specialist with hands-on experience supporting and integrating PingOne Advanced Identity Cloud (Ping AIC). The role will focus o

Full-time

USD 102,675.00 - 171,125.00 per year

ServiceNow ITSM / CMDB Engineer

Remote

•

Today

ServiceNow ITSM / CMDB Engineer We are seeking an experienced ServiceNow ITSM/CMDB Specialist to support the rollout of a new CMDB and improve integration and automation across the organization s security technology environment. The CMDB has not yet been purchased, so this individual will play an important role in evaluating options, helping make design and implementation decisions, and ultimately deploying and integrating the solution. The environment includes approximately 3,000 databases/as

Contract

75-90/hr

IT Queue Manager - IT Support Services - remote PST

Remote or Garden Grove, California

•

Today

IT Queue Manager - IT Support Services Do you thrive at the center of a busy support operation, knowing exactly who should handle what, and when? Our client is launching a new IT Support Services team and needs a frontline leader to run its Service Desk queue for roughly 8,000 business users. As IT Queue Manager, you'll do far more than reassign tickets. You'll triage, prioritize, and route each request to the right analyst, then roll up your sleeves and resolve issues yourself. As the face of I

Easy Apply

Contract

USD30 - USD35

Microsoft Entra ID Subject Matter Expert

Boston, Massachusetts

•

Today

Role: Microsoft Entra ID Subject Matter Expert Location: Boston, MA Role Summary We are seeking an experienced Microsoft Entra ID Subject Matter Expert to provide technical expertise, administration, security, and advanced operational support for enterprise identity and access management services. The SME will be responsible for the stability, security, and effective management of the Microsoft Entra ID environment and will act as the escalation point for complex identity, authentication, acces

Easy Apply

Contract

55 - 60

Hybrid IT Administrator - Beverly, MA - MSP Experience - $120k

Beverly, Massachusetts

•

Today

Work for a global medical device manufacturerJoin a company making a real difference with excellent benefits About Our Client The company is a leading medical device manufacturer with multiple locations across the world, and an office HQ in Beverly, MA. They make a real difference in their field, and they're currently rapidly growing their IT division. They have fantastic benefits and offer candidates an excellent long-term career opportunity! Job Description The IT Administrator's responsib

Full-time

USD 90,000.00 - 120,000.00 per year

Operations Lead-Application, Infrastructure & Service Management

Boston, Massachusetts

•

25d ago

Operations Lead-Application, Infrastructure & Service Management (State Street Bank and Trust Company; Boston, MA): Specific duties of the Operations Lead position include: govern the Incident Management Process; govern Continuous Service Improvement for Incident Management; define and Maintain Corporate Policy for Incident Management; maintain a Priority and Impact Determination Matrix for Incident Management; define, measure and control SLAs and KPIs for Incident Management; build and govern a

Full-time

USD 238,285.00 - 262,113.00 per year

Help Desk/Desktop Support Analyst

Remote or Philadelphia, Pennsylvania

•

Today

Description We are looking for a Help Desk Analyst to support daily technology needs for our client based in Philadelphia, Pennsylvania. This Long-term Contract position focuses on delivering dependable end-user assistance, resolving hardware and software issues, and maintaining a productive desktop computing experience. The ideal candidate is comfortable troubleshooting Microsoft Windows systems, managing support requests, and providing timely, customer-focused technical service. This role is a

Easy Apply

Contract

USD 18.00 - 19.00 per hour

Service Desk jobs in Massachusetts, USA