Service desk jobs in Baltimore, MD

Maryland

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Today

The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now, Ivanti Experience supporting Work from

Full-time

USD 18.00 - 20.00 per hour

Service Desk Technician

Remote or New Haven, Connecticut

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Today

Description Project supporting backlog for a service desk. Two junior level techs and two mid level service tech analysts. Must have prior phone support/call center experience. This role is a 6 month contract with potential to go longer but no guarantee. This role is 80-100% phone support. Teams supports 10,000-20,000 end users mostly admin but some students and faculty. When hiring, this client likes the most "wide range" experience possible. XP, MAC, Vista, some Linux. Team troubleshoots the U

Full-time

USD 22.00 - 26.00 per hour

Service Desk Analyst

Remote or New York, New York

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Today

Description The Service Desk Analyst is responsible for providing telephone support for Firm applications, PCs, laptops, tablets, smartphones and telephone equipment. ESSENTIAL JOB DUTIES & RESPONSIBILITIES Diagnose individual and Firm-wide problems accurately, distinguishing between software, hardware and/or network issues Apply expert knowledge of "STB applications", such as MS Windows 10/11, Outlook, MS Office, Worksite, Diaries, IE, Citrix, Acrobat, STBWeb and legal research tools to trouble

Full-time

USD 26.00 - 28.00 per hour

Service Desk Tier 1

Hybrid in Bowie, Maryland

•

Today

Title: Service Desk Location: Washington, DC Duration: 3 month contract to hire Work Requirements: SummaryFirst 3 weeks onsite for training then can transition to full remote (Weekend overnight shift) The MIL Corporation seeks a Help Desk Support I to support a federal government client at one of our Washington, DC Metropolitan area locations. Responsibilities Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications. Assi

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Contract

BASED ON EXPERIENCE

Service Desk Technician

Remote or Austin, Texas

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Today

Job Description: Helpdesk Technician Position Type: Contract (18 months) Work Arrangement: Hybrid - 3 days onsite, 2 days remote Shift Details: Onsite from day oneRemote work on Fridays initiallyAfter 90 days, candidates meeting performance metrics may work remotely 2 days per week Role Overview We are seeking mid-level Helpdesk Technicians with strong technical and customer service skills to provide first and second-level support in an enterprise environment. This role involves diagnosing and

Full-time

USD 20.00 - 23.25 per hour

(Remote) IT Service Desk Technician

Remote or Santa Ana, California

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Today

Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten conse

Full-time

USD 22.81 - 30.39 per hour

Mainframe Backend Developer/ Support - Full-Time

Baltimore, Maryland

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7d ago

Key Responsibilities: Install, configure, and maintain IBM z/OS and related subsystems including VTAM, CICS, DB2, IMS, and MQ Series Provide technical support for a 24/7/365 mission-critical environment, ensuring high availability and system performance Conduct system and application troubleshooting, root cause analysis, and corrective actions Monitor and maintain mainframe network infrastructure, including VTAM configurations and protocols Support and manage job control (JCL) environments and b

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Full-time

Depends on Experience

Field Service Technician - Help Desk

Maryland

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Today

Job ID: 2511329 Location: HANOVER, MD, US Date Posted: 2025-11-05 Category: Information Technology Subcategory: Site Support Schedule: Full-time Shift: Day Job Travel: Yes, 10 % of the Time Minimum Clearance Required: TS/SCI Clearance Level Must Be Able to Obtain: None Potential for Remote Work: No Description SAIC is seeking a Field Service Technician to perform standard Help Desk duties for a new program out of Hanover, MD. (This position requires a TS/SCI and Sec+ Certification. Th

Full-time

USD 80,001.00 - 120,000.00 per year

F2F Interview Senior Helpdesk Specialist- Linthicum, Maryland(Hybrid)

Linthicum Heights, Maryland

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Today

Hello, I hope you are doing well! My name is Aditya Kumar and I am a Staffing Specialist at Stellent IT LLC. I am reaching out to you on an exciting job opportunity with one of our clients. If are you Comfortable with this Position then please share me your updated resume Job Title Senior Helpdesk Specialist Location Linthicum, Maryland(Hybrid) Duration Long Term Job Description Interview mode: The client shall, for each round of interviews, determine whether phone/internet or in-person inte

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Third Party, Contract

Help Desk Lead

Remote or Columbus, Ohio

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Today

IT Service Management or Help Desk leadership supporting large state or federal agencies Experience managing support operations for Medicaid Enterprise System (MES) or other HHS modernization projects Experience developing and maintaining SOPs, SLAs, and service reporting dashboards Familiarity with ITIL or other service management frameworks Experience with service management tools (e.g., ServiceNow, Jira Service Desk, Remedy) Proven success coordinating across multiple vendors or system integr

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Contract

Depends on Experience

.NET Developer

Remote or Altamonte Springs, Florida

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Today

RESPONSIBILITIES: Kforce has a client in Altamonte Springs, FL that is seeking a skilled .NET Developer to join their team on a contract-to-hire basis. Summary: This role will focus on implementing new functionality for our service desk systems, starting with a password reset solution integrated with IVR. The developer will work closely to design and build backend services that integrate with Active Directory and identity systems, enabling secure password resets via phone. Key Responsibilities

Contract, Third Party

$55 - $57 hourly

Digital Product Sr Manager (AI Adoption Lead) - Hybrid Thousand Oaks, CA

Remote or Thousand Oaks, California

•

Today

Career Category Information Systems Job Description Digital Product Sr Manager (AI Adoption Lead) Location: Thousand Oaks, California (Hybrid) Join Amgen's Mission of Serving Patients At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic a

Full-time

USD 159,488.00 per year

Senior Manager, Product

Remote

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Today

Description & Requirements Maximus is seeking a Senior Manager, Product. In this role you will be responsible for defining the vision, strategy and platform roadmap for the Kantata OX Resource Management platform ensuring that the platform continues to meet business objectives. This is a remote position. Essential Duties and Responsibilities: - Establishes internal standards and templates for all Specialists, Analysts, and Product Owners to use in their roles and work for the Project. - Coord

Full-time

USD 108,000.00 per year

Account Operations Manager (Remote in US)

Remote or Columbus, Ohio

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Today

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary The Account Operations Manager serves as the strategic link between the IT department and external/internal clients. This role

Full-time

USD 93,400.00 - 133,400.00 per year

Application Support Engineer (Systems Engineer) - Remote

Remote or Cottonwood Heights, Utah

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27d ago

Zions Bancorporation's Enterprise Technology and Operations team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today. We are currently seeking an experienced Application Support Engineer (Systems Engineer) that understands the BaNCS application and how it integrates with th

Full-time

USD 100,000.00 - 130,000.00 per year

IT Endpoint Engineer

Remote or San Antonio, Texas

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Today

Job Family: Systems Engineering Travel Required: Up to 10% Clearance Required: None What You Will Do: Managing endpoint devices via Azure Intune to ensure that all devices are updated with the appropriate configuration and security policiesManage incoming escalated tickets from the Service Desk for end user support regarding their Guidehouse issued laptops as well as the supported applications and policies installed on those devicesManage cases with Microsoft support and other vendors to driv

Full-time

USD 106,000.00 - 176,000.00 per year

Juniper Engineer - VMWare Engineer, Layer 2 and Layer 3 experience

Remote or Plano, Texas

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2d ago

Juniper Network Engineer Type: W2 With Benefits - No C2C Location: Will be supporting MST Time Zone My be eligible for a Security Clearance Client is looking for an amazingly talented Network Engineer/Analyst to join our team! In this role you will focus on designing, configuring, deploying, and testing many networks hardware, software pieces, and endpoints. What You'll Be Doing: Coordinate special projects, including network-related hardware installation and cabling plans, LAN/WAN hardware/soft

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Full-time

Depends on Experience

Application Lead

Remote or Humboldt, Michigan

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Today

The Application Lead for Digital Driver Check In is responsible for overseeing and coordinating activities within the upcoming Digital Driver Check In Application (DDC) in the Global Applications team. This role involves assisting in formulating the DDC business case and ensuring that it reaches its targeted objectives. Detailed tasks include managing the development of changes performed by external vendors involved in the DDC project. This role is also responsible for managing the Supplier rela

Full-time

Associate AI/ML Engineer | Active Secret clearance

Remote

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Today

Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Data Science and Data Engineering Job Qualifications: Skills: Agile Software Development, Artificial Intelligence Markup Language, Machine Learning (ML), Programming Languages, Web Development Technologies Certifications: None Experience: 1 + years of related experience ship Required: Yes Job Description: The Navy Directo

Full-time

USD 65,250.00 - 86,250.00 per year

Sr Manager, Applications Development (IT)

Remote or California

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Today

Posting Date 11/04/2025 2000 16th St, Denver, Colorado, 80202-5117, United States of America GENERAL PURPOSE OF THE JOB Patient Digital Next is the team helping DaVita model the way for patient care. Our team guides the web and mobile technology direction for patient-facing applications. As the IT Senior Application Development Manager, you will play a key role in leading and mentoring teams who are tasked with designing, building, testing, deploying, supporting, and standardizing on buildin

Full-time

USD 110,100.00 - 161,700.00 per year

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Service desk jobs in Baltimore, MD, USA