Service desk jobs in Baltimore, MD

Baltimore, Maryland

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3d ago

We are looking for Service Desk Technician for our client in Baltimore MD. Job Title: Service Desk Technician Job Location: Baltimore MD Job Type: Contract Job Overview: Pay Range: $27hr - $32hr Requirement/Must Have: 1-2 years of customer support and/or customer service work experience.Associate degree in Information Technology, Computer Science or a related discipline from an accredited college or university.Equivalent combinations of education and experience may be considered.Responsibilities

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Contract, Third Party

Depends on Experience

Service Desk Technician

Baltimore, Maryland

•

Today

Trigyn's direct government client has a contract opportunity for Service Desk Technician in Baltimore, MD. NOTE: ? Onsite role (Baltimore, MD 21202). ? Only local candidates preferred. Description: To troubleshoot customer issues in addition to installing, configuring and testing software and operating systems. The consultant will install, unpack and set-up computer hardware, printer, etc. for both internal and external users. The consultant must have at minimum an Associate's degree in Inform

Third Party, Contract

DOE

Service Desk Technician

Baltimore, Maryland

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2d ago

DatamanUSA is looking for a Service Desk Technician for our direct client based in MD. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job Title: Service Desk Technician Location: Baltimore, MD Duration: 6 months Basic Qualifications: *) Associate Degree in Information Technology, Computer Science, or a related field (or equivalent combination of education and experience). *) 1-2 years of customer support, help desk, or technical sup

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Full-time, Part-time, Third Party, Contract

USD 20-25

Service Desk Technician

Baltimore, Maryland

•

2d ago

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Full-time, Part-time, Contract, Third Party

USD 20-25

Service Desk Technician

Aberdeen Proving Ground, Maryland

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Today

Job ID: 2614564 Location: Aberdeen Proving Ground, MD, US Date Posted: 2026-07-14 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: Top Secret Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a Service Desk Technician II to serve as the face of a new team, interacting directly with users and stakeholders to resolve T

Full-time

USD 40,001.00 - 80,000.00 per year

Service Desk Technician (Onsite)

Baltimore, Maryland

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2d ago

Job Title:Service Desk Technician(Onsite) Location:Baltimore, MD Duration:12 Months Job Description: To troubleshoot customer issues in addition to installing, configuring and testing software and operating systems. The Contractor will install, unpack and set-up computer hardware, printers, etc. for both internal and external users. Candidates must have at minimum an Associates degree in Information Technology, Computer Science or a related discipline with 1-2 years of customer support and/or c

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Contract

Depends on Experience

Service Desk Support Analyst

Remote or Hybrid in Saint Paul, Minnesota

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12d ago

Required Experience: Desired Skills Knowledge of computer hardware, software, and mobile device components.Knowledge of Windows, macOS, and mobile operating systems, including configuration and troubleshooting.Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.Knowledge of Active Directory, Group Policy, and endpoint security tools.Knowledge of ITIL best practices for incident and asset management.Skilled in diagnosing and resolving complex hardware, software, and connectivi

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Contract

Depends on Experience

Service Desk Agent

Remote

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Today

Job ID: 2614378 Location: Remote Work, KY, US Date Posted: 2026-07-08 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_REMOTE Description SAIC is looking for outstanding Call Center candidates to join our growing Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent i

Full-time

USD 40,000.00 per year

Cloud Service Desk Engineer

Remote

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Today

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, ef?cient, and cost-effective solutions that drive measurable results. Learn more at

Full-time

USD 78,537.00 per year

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

Remote

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17d ago

Company Overview: Req ID: 382288 NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Job Description: All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on b

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Contract

$20 - $28

Senior Manager, Service Desk Operations

Remote

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Today

Job Title Senior Manager, Service Desk Operations Job Description Senior Manager, Service Desk Operations (U.S. Remote) You will lead the Service Desk Operations for North America, responsible for overseeing Service Desk Managers, Major Incident Management, and the direction of Level 1 support within a unified, ITIL-aligned support operating model. Your role: Lead day-to-day technical direction for Level 1 support operations, triage quality, and queue discipline, including direct oversight a

Full-time

USD 117,000.00 - 186,000.00 per year

Service Desk Manager

Remote

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Today

Technical Leadership Manage a team handling complex, multi-system PIV/PKI issues (certificate failures, smart card logon errors, middleware failures, CRL/OCSP issues, workstation trust issues, email signing/encryption problems).Oversee deep-dive investigation of incidents that cannot be resolved by Tier 1/2.Guide root-cause analysis and create remediation plans for recurring identity issues.Provide expert troubleshooting covering Windows, AD/Entra ID, certificate authorities, PKI validation, wor

Full-time

IT Service Desk Specialist (Third Shift)

Remote or Columbus, Ohio

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Today

Job Description: Digital and Technology at Abercrombie & Fitch is fundamental to designing, sourcing, developing, and delivering fashion-forward merchandise to our customers. We are committed to implementing new strategic and systematic approaches to generate dynamic technology solutions for our growing business. The Abercrombie IT Service Desk is a high energy, customer-oriented team providing technical support to each of Abercrombie's core global business functions including corporate, distr

Full-time

Service Desk Support Analyst

Remote

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12d ago

Our direct client is looking Service Desk Support Analyst, Please send me resume, rate and contact detailsTasksProvide timely and consistent IT phone-based user supportMaintain high-quality end-user experienceMeet real-time service objectives (RSOs)Ensure proper documentation and escalation of incidents and requestsRespond to incidents and service requests within defined RSOsDocument troubleshooting steps and resolutionsEscalate issues appropriatelyMaintain knowledge base accuracyFollow security

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Full-time

Depends on Experience

Endpoint / Service Desk Engineer

Remote

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6d ago

Job Title: Endpoint / Service Desk Engineer Location: Washington, DC 20105 | Ashburn, VA 20147 | Manassas, VA 20109 Duration: 3-Year Contract Work Authorization: (Active Top Secret Clearance Required) Job Summary The State of Washington D.C. Congressional Budget Office (CBO) is seeking an experienced Endpoint / Service Desk Engineer to support enterprise endpoint engineering, workstation imaging, device lifecycle management, endpoint security, and automation initiatives. The engineer will design

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Contract, Third Party

$1 - $1

Clinical Service Desk-Helpdesk-REMOTE-US

Remote

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11d ago

Company Overview: Req ID: 382793 NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Job Description: Job Description: All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be requi

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Contract

$20 - $25

Service Desk Support Analyst | W2/1099 | For Current MN Residents Only | No C2C

Remote

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11d ago

NOTE: APPLICANT MUST BE ON OUR W2 or 1099 AND CURRENT MN RESIDENT. NOT ACCEPTING SUB-VENDORS. Role: Service Desk Support Analyst Location: Remote with rare on-site meetings (On-site meetings will be planned in advance) Duration: 12 Months with Extensions Interview: MS Teams Job Description: Seeking one full-time resource to work as the Service Desk Support Analyst. The selected resource will provide technical support for incidents and requests reported by users (approximately 5,000) including

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Contract

Depends on Experience

Incident Analyst

Catonsville, Maryland

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Today

The Technical Incident Management (TIM) Analyst is responsible for leading and coordinating the lifecycle of Priority 1-Priority 2 incident, ensuring rapid service restoration, effective stakeholder communication, and proactive identification of recurring service issues. The TIM Analyst serves as the central point of coordination during major incidents, partnering with Service Desk, Infrastructure, Application Support, Network Operations, and business stakeholders to minimize business disruption

Full-time

USD 30.00 - 35.00 per hour

Hybrid Support Field Analyst

Baltimore, Maryland

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Today

Description We are looking for a Hybrid Support Field Analyst to provide dependable technical assistance for end users in Baltimore, Maryland. This role supports daily desktop and help desk operations by resolving common hardware, software, and account-related issues while delivering a positive support experience. The ideal candidate is comfortable working in a hybrid environment, managing service requests efficiently, and troubleshooting Microsoft-based systems with a practical, customer-focuse

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Full-time

USD 50,000.00 - 55,000.00 per year

Support Field Services Lead

Baltimore, Maryland

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Today

Description We are looking for a Support Field Services Lead to guide daily service operations across remote support and onsite technical teams in Baltimore, Maryland. This position combines team leadership, ticket coordination, and direct technical contribution to keep service delivery organized, responsive, and customer-focused. The ideal candidate brings strong judgment, practical troubleshooting experience, and the ability to manage priorities effectively in a fast-paced support environment.

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Full-time

USD 60,000.00 - 70,000.00 per year

Service desk jobs in Baltimore, MD, USA