Service desk jobs in Chicago, IL

Chicago, Illinois

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Today

Tier II Service Desk Technician? This is a Full-Time TEMPORARY position The Tier II Service Desk Technicians must be fluent in reading, writing, and speaking English. This role serves on-site at the customer?s headquarters facility Monday through Friday from 8:00AM to 4:00PM? Compensation & Benefits: Estimated Starting Salary Range for ?Tier II Service Desk Technician?: $85,000 - $95,000 Pay commensurate with experience. Full-time benefits include Medical, Dental, Vision, 401K and other possibl

Full-time

Compensation information provided in the description

System Administrator, SNOC/Service Desk

Chicago, Illinois

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Today

Invenergy is North America's largest privately held developer, owner, and operator of power infrastructure. With 25 years of trusted execution, we deliver reliable, affordable energy through a diverse portfolio that includes natural gas, solar, land-based wind, energy storage, transmission, and domestic manufacturing. Headquartered in Chicago, we develop, own, and operate large scale projects that power communities and support the energy future. Invenergy follows a hybrid schedule, working in o

Full-time

USD 88,000.00 - 108,000.00 per year

Service Desk Lead (Senior)

Chicago, Illinois

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Today

Overview DecisionPoint seeks a Service Desk Lead to manage daily service-desk operations for the USMEPCOM ENLIST program. This position oversees ticket queues, staffing schedules, escalations, VIP support, service quality, knowledge practices, problem trends, and operational communications. The Service Desk Lead ensures that incidents and requests are properly received, prioritized, assigned, tracked, escalated, resolved, and documented across all support tiers. The Lead works closely with the G

Full-time

Tier 1/2 Service Desk Analyst (Senior)

Chicago, Illinois

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Today

Overview DecisionPoint seeks two Senior Tier 1/2 Service Desk Analysts to provide experienced customer-facing technical support for the USMEPCOM ENLIST program. These positions receive and assess incidents and service requests, resolve approved first-contact and Tier 2 issues, maintain complete ticket records, confirm service restoration, and escalate potential outage signals. Senior Analysts handle complex or high-priority cases within the Tier 1/2 support scope and provide technical guidance t

Full-time

Tier 1/2 Service Desk Analyst (Journeyman)

Chicago, Illinois

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Today

Overview DecisionPoint seeks two Tier 1/2 Service Desk Analysts to provide customer-facing technical support for the USMEPCOM ENLIST program. These positions receive incidents and service requests, resolve approved first-contact issues, perform Tier 2 system-support activities within their authorized scope, and escalate problems requiring advanced technical or engineering assistance. The Tier 1/2 Service Desk Analysts serve as initial points of contact for issues involving computer hardware, sof

Full-time

L2 Service Desk Analyst

Lombard, Illinois

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Today

Description We are looking for a dependable L2 Service Desk Analyst to support employees with a wide range of day-to-day technology needs in Illinois. This long-term contract position is ideal for someone who enjoys solving technical problems, delivering responsive service, and working directly with users across the business. The role calls for a hands-on, detail-oriented support specialist who can manage issues independently while maintaining a customer-focused approach. Responsibilities: Hand

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Contract

USD 23.75 - 27.50 per hour

Executive Technical Support, IT Service Desk

Chicago, Illinois

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Today

Full-time

USD 88,000.00 - 108,000.00 per year

Service Desk Analyst

Remote or Hybrid in St. Louis, Missouri

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23d ago

Service Desk Analyst St. Louis, MO(Remote but local preferred) TRAVEL IS needed Provides frontline technical support and 30-day hypercare coverage for users at newly integrated sites, resolving incidents and escalating issues per defined SLAs. Reports to: Service Desk Lead / Project Lead Key Responsibilities Provide onsite and/or remote hypercare support for the 30 days following each integration go-liveLog, triage, and resolve incidents and service requests in ServiceNowEscalate unresolved issu

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Contract

Depends on Experience

Service Desk Agent

Remote

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Today

Job ID: 2618604 Location: Remote Work, KY, US Date Posted: 2026-10-29 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_REMOTE Description SAIC is looking for outstanding Call Center candidates to join our growing Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent i

Full-time

USD 40,000.00 per year

SERVICE DESK MANAGER

Remote

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Today

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they wo

Full-time

USD 82,980.00 per year

IT Admin - Service Desk

Remote

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Today

Tier 2 Service Desk agents are responsible for providing technical support to the users of Protective DNS during scenarios wherein Tier 1 support is not enough to resolve the ticket. The role entails troubleshooting customer issues and ensuring incidents and service requests escalated from Tier 1 to Tier 2 are properly logged, tracked, and resolved efficiently within SLA guidelines. This role requires strong communication skills and customer focused mindset alongside an equally strong technical

Full-time

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

Remote

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30+d ago

Company Overview: Req ID: 382288 NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Job Description: All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on b

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Third Party, Contract

$20 - $25

Service Desk Analyst II - IntelliScript (Remote)

Remote or Brookfield, Wisconsin

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Today

What We Do Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world. Candidates who have their pick of jobs are drawn to IntelliScript'

Full-time

USD 54,900.00 - 97,865.00 per year

Support Engineer I

Rosemont, Illinois

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Today

Practice: US Professional Services Position Title: Support Engineer I Position Location: Rosemont, Illinois Reports to: Lead or Manager Job Summary: This position provides high-quality solutions to customers to ensure their investment in technology is consistent with their business objectives by deploying, installing, upgrading, troubleshooting, and servicing client hardware/software. The Support Engineer will ensure that customers receive remote and on-site support, resolve all outstanding se

Full-time

Help Desk

Inverness, Illinois

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Today

Description We are looking for a Help Desk specialist to provide day-to-day technical support in a Windows-based environment for a small user group in Illinois. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on desktop support, laptop setup, and resolving everyday IT issues with a responsive, customer-focused approach. The role supports approximately 12 end users and requires someone who can keep systems running smoothly while delivering dependable assistance across

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Full-time

USD 18.00 - 21.00 per hour

IT Operations & Incident Response Manager (Senior)

Chicago, Illinois

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Today

Overview DecisionPoint seeks a Senior IT Operations & Incident Response Manager to coordinate daily operational monitoring, incident triage, outage recovery, and service-restoration activities for the USMEPCOM ENLIST program. Working under the Systems / Network Administrator Lead / ORT Lead, this position will mobilize technical teams, coordinate approved recovery procedures, maintain detailed incident timelines, and ensure accurate status communications throughout active outages. The IT Operati

Full-time

Windows Systems Administrator

Lemont, Illinois

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Today

We are seeking a collaborative and knowledgeable IT professional to help support and advance enterprise-wide endpoint management technologies and services across a diverse range of systems and devices. In this role, you will serve as a subject matter expert responsible for the implementation, enhancement, and ongoing maintenance of endpoint management solutions. You will contribute to the development of strategic roadmaps for key services and technologies and help guide those services throughou

Full-time

USD 69,750.00 - 108,810.00 per year

Systems Engineer

Remote or Addison, Illinois

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Today

Description We are looking for a Systems Engineer to support and advance endpoint and cloud operations for a modern enterprise environment in Addison, Illinois. This role focuses on strengthening device management, improving security and compliance, and building reliable standards for Windows and mobile platforms. The position also contributes to day-to-day Azure infrastructure support, partnering with cross-functional teams to resolve issues and maintain stable services. Responsibilities: Lead

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Full-time

USD 100,000.00 - 125,000.00 per year

Desktop Engineer L1

Deerfield, Illinois

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29d ago

Job Responsibilities: Manage desktop device (hardware, software, and connectivity) incidents through to resolution. Manage IMAC and deskside support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Support,

Full-time

Field Operations Lead (Senior)

Chicago, Illinois

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Today

Overview DecisionPoint seeks a Field Operations Lead to oversee and coordinate field-support operations for the USMEPCOM ENLIST program. This position manages technician assignments, on-call coverage, outage-recovery support, site-support schedules, and equipment relocations at Military Entrance Processing Station (MEPS) locations. The Field Operations Lead coordinates closely with the Outage Response Team, Service Desk, network and systems engineering teams, Government personnel, telecommunicat

Full-time

Service desk jobs in Chicago, IL, USA