Voice Of The Customer jobs in Massachusetts

Lead Quantitative and Qualitative Researcher- Remote

Remote or Reston, Virginia

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5d ago

We are seeking a Lead mixed-methods researcher to join a multidisciplinary dynamic contractor team supporting a federal agency's customer experience and human-centered design initiatives. In this role, you will lead research efforts that generate actionable, data-driven insights to inform service design, digital product development, and policy decisions. You will work closely with stakeholders, CX strategists, designers, data analysts, engineers, and technologists to ensure that customer voices

Full-time

USD 119,323.00 - 202,850.00 per year

Twilio Voice Technical Product Owner - Remote

Remote

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Today

Experience: 12+ Years Interview Process: 1st Round 30-min Screening 2nd Round Indium Technical Interview 3rd Round Client Interview Mandatory Skills: Twilio Voice Twilio IVR Twilio Inbound & Outbound Twilio Insights / Analytics Contact Center Platforms Technical Product Ownership Healthcare Domain SQL / Database Knowledge Role Requirements: 10+ years of experience as a Technical Product Owner. Strong hands-on experience with Twilio Voice, IVR, and Twilio Insights reporting. Expe

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Full-time

Depends on Experience

Technical Sales Support (Public Address)

Remote or Burnsville, Minnesota

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Today

Company Description The Audio Business Division of Electro-Voice Dynacord LLC is headquartered in Burnsville, Minnesota. Our product segments include Critical Communications Systems, Pro Sound, and Public Address & Conferencing (Bosch Public Adress & Voice Alarm). With our premium brands: Dynacord, Electro-Voice, RTS and Telex, we are committed to delivering innovative solutions that shape the future of sound. At KEENFINITY, we are a globally leading provider of innovative and professional sec

Full-time

USD 85,000.00 - 100,000.00 per year

Forward Deployment Engineer - Oil, Gas, & Chemicals

Remote or Oklahoma

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Today

Forward Deployment Engineer - Oil, Gas & Chemicals Travel: 70% Location: Remote USA, CA or TX preferred The Opportunity: Picarro's Fenceline Monitoring Solution delivers continuous, real-time emissions intelligence to refineries and chemical plants. The technology works. The harder challenge - and the one that determines whether a pilot becomes a long-term program - is the early engagement: ensuring that Environmental, HSSE, and Operations teams understand the data in front of them, integra

Full-time

USD 100,000.00 - 150,000.00 per year

Sr Field Application Engineer (Remote in Columbus, OH area)

Remote or Columbus, Ohio

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Today

Job Title: Sr Field Application Engineer (Remote in Columbus, OH area) Posting Start Date: 6/30/26 At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Description: Job Overview In this critical role, the Sr. Field Application Engineer , will work closely with customers, partners, cross functional stakeholders, in development and execution of growth strategies for applications in Industria

Full-time

USD 104,000.00 - 156,000.00 per year

Senior Mechanical Engineer

Milford, Massachusetts

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Today

Overview You will be part of a collaborative team shaping the future of scientific instrumentation for applications across biopharma, biosciences, and advanced analytical workflows. With access to world-class scientists, research facilities, and multidisciplinary collaborators, you will help create enabling technologies that support new separations, sample handling approaches, microfluidic architectures, and bioscience workflows. This is a unique opportunity to influence foundational technology

Full-time

Orion Senior Product Engineer

Andover, Massachusetts

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Today

We're Watts. Together, we're reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutti

Full-time

USD 130,000.00 - 145,000.00 per year

VP, Customer Engineering

Remote

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Today

About the Company Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada's solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With nearly $500 million in funding to date, Armada is backed by leading investors including Founders Fund, Lux, BlackRock and Microsoft

Full-time

USD 357,000.00 - 407,000.00 per year

Customer Service Advocate

Remote

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5d ago

Immediate need for a talented Customer Service Advocate . This is a 06+ months contract opportunity with long-term potential and is located in US(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:26-25640 Pay Range: $20 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Work Location: Remote preferred candid

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Contract

20 - 21

product manager with Go to Market and AR/AP exp

Remote

•

2d ago

Product Owner Product Owner Key Skills Required: Payments domain knowledge (Bill Pay, AP/AR, Financial Services).Product Backlog Management and Prioritization.Business Value Prioritization and Trade-off Decision Making.Release Planning, Feature Validation, and Delivery Management.Technical understanding of APIs, Integrations, and Regulatory/Compliance requirements. What does a great Product Owner do? As a Product Owner, you will be a core part of the Product Management function, translating cus

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Full-time

$100,000 - $140,000

Hardware Principal Engineer

Hopkinton, Massachusetts

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Today

Hardware Principal EngineerHelp build Dell\'s ruggedized servers, purpose-engineered to run reliably in the extreme conditions of telecom and far-edge environments. As a Hardware Principal Systems Engineer, you\'ll get early hands-on access to next-generation hardware, lead the configuration, integration, and system-level validation that readies these platforms for telco deployment, and represent the voice of the customer in global new product development. You\'ll diagnose complex issues across

Full-time

Senior Machine Learning Engineer, Voice Assistant

Boston, Massachusetts

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Today

Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engag

Full-time

USD 216,000.00 - 273,400.00 per year

ServiceNow Customer Experience Strategist

Remote

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Today

Hiring! W2, ServiceNow Strategist for a 9month+ remote, contract position. Prefer candidates that are located on the East Coast. Job Description: The Customer Experience Strategist needed for planning, facilitating and executing human-centered design processes across multiple projects. This role is responsible for capturing the voice of the customer and working cross-functionally to deliver meaningful and diverse customer experiences. Job requirement: 5 years of experience with ServiceNowMust ha

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Contract

Depends on Experience

Voice AI Architect

Remote

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Today

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Centre Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing

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Contract

60 - 65

Product Manager (E-commerce and Digital with Elastic Search)

Remote

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Today

As a Contractor Product Manager in our Digital & eCommerce team, you will lead the product domain focused on enhancing our search capabilities using ElasticSearch. Your role is crucial for improving customer experiences by ensuring efficient product search, personalized recommendations, and data-driven insights across our platform, impacting over 2 million customers and 150,000 products globally. You will help define the strategy, roadmap, and take end-to-end responsibility for your products, wi

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Contract

Depends on Experience

Product Manager(ElasticSearch)

Remote

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Today

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Contract

Depends on Experience

Product Manager (Cart Checkout & Digital & eCommerce)

Remote

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Today

Must haves: Proven experience as a Product Manager in digital commerce with a focus on purchasing domains. Strong hands-on experience with modern checkout architecture Previous experience with eCommerce purchase flows Excellent analytical skills with the ability to interpret data and translate insights into actionable product strategies. Strong communication and collaboration skills to work effectively with cross-functional teams. Product Manager in our Digital & eCommerce team, you will lead th

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Contract

Depends on Experience

Senior Technical Support Engineer

Waltham, Massachusetts

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Today

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge, and serve as an internal Voice of the Customer in identifying and escalating customer needs for issues and feature requests. Duties and Responsibilities: Knowledge & Application: Technical Expert Provides technical support to customers and internal customers for a highly technical and sophisticat

Full-time

USD 60,728.00 - 75,910.00 per year

Automotive Technology Division Lead

Remote or Michigan

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Today

Role: Automotive Technology Division Lead Location: Southfield, Michigan, US or remote in Eastern time zone US preferred or remote UK The Automotive Technology Research and Product division lead oversees global, multidisciplinary research teams across a broad array of automotive domains, including connected car, electronics, chassis, ADAS, infotainment, and interior systems. This role bridges the gap between deep technical research and consumer-centric product planning, supporting existing pro

Full-time

USD 149,853.00 - 182,678.00 per year

Senior Principal Solutions Engineer

Remote

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Today

Yugabyte is the company behind YugabyteDB, the AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. Trusted by industry leaders including Shopify, Paramount+, GM, Kroger, Fiserv, and NPCI, YugabyteDB has been deployed in over 100 countries and powers more than 5 million clusters worldwide. Together, our hard-working team of experts and our industry-leading technology are uniquely positioned to meet the demands of modern workloads: geo-distributed, ultra-resilient, and b

Full-time

USD 200,000.00 - 250,000.00 per year

Voice Of The Customer jobs in Massachusetts, USA