Avaya jobs in north carolina

Charlotte, North Carolina

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Today

MAJOR BANKING CLIENT IS HIRING FOR AN CONTACT CENTER ENGINEER !! Job Title: Contact Center Engineer Location: Charlotte, NC Work Arrangement: 3 day in office with 2 day WFH Client Industry: Banking Duration: 12 -18 months Contract Schedule: Monday to Friday MUST HAVES: 8+ years of Call Center Experience Strong knowledge of ACM, CMS, Session Manager Communication Manager experience Proficiency with Aspect, NICE voice recording, IVR, dialers, Genesys IVR and VoIP IVR & Broadsoft Knowledge of

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Full-time

$65.0000 - $68.0000

Senior Avaya Telecom Engineer

Remote

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Today

Requires 15+ years of hands-on experience in Avaya systems installation, configuration, administration, and enterprise telecom support. Must have experience with Avaya Communication Manager 7.1.3, Session Manager 7.1.3, System Manager 7.1.3, CMS R18, and Workforce Optimization 15.2. Strong experience with Avaya G650/G450/G430 equipment, Spira SBCs, SIP, H.323, and voice communication protocols. Expertise in Tier troubleshooting, trunking, routing, switching, firewalls, WAN technologies, QoS, an

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Contract, Third Party

Depends on Experience

Product Owner

Remote

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3d ago

Hi, This is Viswanath from Saksoft. I have an excitingopportunityas a Product Owner with one of our clients. If you are interested in this opportunity, please share your updated Resume to proceed further. Job Title: Product Owner Location: St. Louis, MO / Dallas, TX / New York, NY- Hybrid /Remote (EST/CST) Hire Type: Contract Duration: Long Term Job Description: We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Av

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Full-time

Depends on Experience

CONTRACT POSITION – PRODUCT OWNER / PRODUCT MANAGER, CONTACT CENTER MODERNIZATION

Remote

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6d ago

CONTRACT POSITION PRODUCT OWNER / PRODUCT MANAGER, CONTACT CENTER MODERNIZATION Important NotesLocation: St. Louis, MO / Dallas, TX / New York, NY Work Model: Hybrid / Remote Experience: 7+ years of Product Management experience Domain: Healthcare Payer Project: Legacy Contact Center Migration to Amazon Connect Job SummaryWe are seeking an experienced Product Owner / Senior Product Manager to lead the modernization of legacy contact center platforms, such as Avaya and Cisco, to Amazon Connect.

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Contract

Depends on Experience

Network Technician I

Charlotte, North Carolina

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Today

Job Description Black Box Network Services, the global leader in communication system integration, is looking for several Technician - Network with a proven track record in: Racking and stacking of network devices Cable patching Physical layer troubleshooting Equipment disposal activities Installing and troubleshooting Cisco and Avaya IP phones This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completi

Full-time

Product Manager, Contact Center Modernization

Remote

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2d ago

Product Owner /Manager, Contact Center Modernization (Amazon Connect Migration Healthcare Payer) Location: St. Louis, MO / Dallas, TX / New York, NY- Hybrid/Remote Required Qualifications 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting.Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review.

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Contract, Third Party

Depends on Experience

Senior Product Manager – Contact Center

Remote

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Today

Job Description: Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards. The ideal cand

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Contract

Solution Architect Contact Center & CX Technology

Hybrid in Charlotte, North Carolina

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7d ago

Role: Solution Architect Contact Center & CX Technology Location - Charlotte, NC, Onsite Experience: 12+ Years Summary We are looking for a hands-on Solution Architect to design and deliver enterprise omnichannel contact center platforms on a scale. You will own the transformation end to end from discovery and business case, through CCaaS and conversational AI architecture, to legacy migration and measured adoption while leading cross-functional teams and engaging executives on strategy and R

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Contract

Depends on Experience

Product Owner with Contact Center

Remote

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Yesterday

Job Title: Product Owner /Manager, Contact Center Modernization (Amazon Connect Migration) Location: Remote Job Type: C2C/W2/1099 Job Description: Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance mem

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Contract

70 - 80

Contact Center Business Analyst

Remote

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Today

Hi Greetingsfrom the Conch technologies Contact Center Business Analyst / Contact Center Discovery Consultant Duration:12+ Months Contract Location:Remote Job Description We are seeking an experienced Contact Center Business Analyst (Senior BA) / Contact Center Discovery Consultant to support a large-scale contact center transformation initiative. The primary responsibility of this role is to lead discovery activities and document the current-state contact center environment, including

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Third Party, Contract

Depends on Experience

Dedicated Support Engineer

Remote

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Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. This position reports to our clients office in NYC and you'd be required to report to their office 4x a week. You will not be reporting to the NiCE Hoboken, NJ office. The Dedicated Support Engineer (DSE) is

Full-time

Google GECX AI Platform Architect

Hybrid in Charlotte, North Carolina

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6d ago

We are seeking a senior, hands-on GECX Architect to design and implement secure, scalable customer experience solutions on Google Gemini Enterprise for Customer Experience platform. The ideal candidate will combine strong architecture design and coding expertise with deep Contact Center, Google GECX/CCAI, Conversational AI, Agentic AI, GenAI/LLM, and Google Cloud experience. This role requires an innovative architect who can build PoCs and accelerators, troubleshoot complex integrations, and tak

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Contract, Third Party

Depends on Experience

Google GECX AI Platform

Charlotte, North Carolina

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Today

Location: Charlotte, North Carolina Contract Duration:6Months Employment Type: Contract Experience Required: 12+ Years Job Description We are seeking a highly experiencedGoogle GECX AI Platform to design, develop, and implement secure, scalable customer experience solutions using Google Gemini Enterprise for Customer Experience (GECX), Google Cloud, and Conversational AI technologies. The ideal candidate will combine enterprise architecture expertise with hands-on coding and implementatio

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Third Party, Contract

$49 - $52

Data Centre Remote Field Service Engineer (L2)

Remote or Oregon

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Today

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Data Centre Remote Field Service Engineer (L2) is a developing engineering role, operating in region and is responsible for providing a professional re

Full-time

USD 32.00 - 49.00 per hour

Contact Center Architect

Remote

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22d ago

Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience BusinessIT Bridge Authentication, Self-Service & Containment Focus Role SummaryWe are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. This is not a back-room engineering role. The person we are looking for is the connective tissue between the business

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Full-time

90 - 95

Data Centre Remote Field Service Engineer (L1)

Remote or Oregon

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Today

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Data Centre Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and responsible for providing a professional re

Full-time

USD 28.00 - 42.00 per hour

Senior Programmable Voice Engineer (CX Platform)

Remote

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Today

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organizat

Full-time

Sr. AWS Developer, Managed Services

Remote

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Today

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions-integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more-to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics,

Full-time

USD 94,400.00 per year

AWS Technical Architect

Remote

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Today

Full-time

USD 94,400.00 per year

AWS Solution Architect

Remote

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Today

Full-time

USD 94,400.00 per year

Avaya jobs in North Carolina, USA