call center jobs in charlotte, nc

Senior Call Center Engineer (Lead/Senior Specialist)

Remote

•

Today

Senior Call Center Engineer (Lead/Senior Specialist) Remote 12+ Months The Senior Engineer is an authority on Unified Communications (UC) and Contact Center as a Service (CCaaS)platforms. They focus on architecture, high-level troubleshooting, and strategy. Key Responsibilities System Architecture: Design and optimize the flow of calls, chats, and automated SMS responses within the Client contact center environment.Tier Support: Lead the resolution of complex outages or systemic bugs that Junio

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Contract

Depends on Experience

Contact Center Agent

Remote

•

12d ago

Job Title: Contact Center Agent Location: Remote (Candidates must reside in Ohio, Pennsylvania, West Virginia) Project Description We are seeking a Contact Center Agent who will leverage call center experience, customer service skills, problem-solving, and attention to detail to deliver a positive customer experience. Key Responsibilities Answer inbound phone calls, chats, and/or emails. Conduct outreach phone calls and/or emails. Provide exceptional customer service to resolve inquiries.

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Contract, Third Party

$19 - $20

(Part Time) Spanish Bilingual IT Customer Support Analyst TIER 1 (MD/VA/DC local)

Remote

•

14d ago

SPANISH BILINGUAL - Customer Support Analyst (TIER 1) At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being. Job Description: We are looking for a highly skilled SPANISH BILINGUAL Tier 1 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible fo

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Part-time

Depends on Experience

Forward Deployed Engineer

Remote

•

7d ago

About Humach: Humach is reinventing customer experience with emotionally intelligent AI agents. As the creators of the worlds most customer-centric digital workforce, we blend cutting-edge LLMs, voice biometrics, and intelligent orchestration into real-time service solutions. Backed by top partners and ambitious clients, were scaling fast and need talented engineers to help us deliver impact. Role Overview: As aForward Deployed Engineer (FDE)at Humach, you will work at the intersection of softwa

Full-time

Depends on Experience

Customer Service Representative

Remote

•

Yesterday

About Infinite: InfiniteisagloballeaderindigitalengineeringandITservices,withover20yearsofexperiencedrivingdigitaltransformation.WepartnerwithleadingFortune1000companiestodeliverinnovative,scalabletechnologysolutionsthatacceleratebusinessoutcomes. Withdeepexpertiseintelecommunications,healthcare,banking,andfinance,Infinitehelpsorganizationsoptimizeandmodernizetheirtechnologylandscapestoachievelong-termgrowthandefficiency. Overview TheCustomerServiceAgent/Representative(CSR) is a pivotal role wi

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Full-time

Depends on Experience

Five9 Technical Trainer

Remote or St. Louis, Missouri

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Today

RESPONSIBILITIES: Kforce has a client that is seeking a Five9 Technical Trainer in Saint Louis, MO. Overview: We are seeking a detail-oriented Technical Training Specialist to assist on the rollout of the Five9 Intelligent Cloud Contact Center and manage this critical function. This role begins with a massive deployment phase-onboarding 200 call centers in the East Region by year-end-before shifting focus to the West Region. Once the initial migration is complete, you will transition into an o

Contract

$90,000 - $120,000 hourly

Associate Professional Quality - California (Remote)

Remote or Los Angeles, California

•

Today

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary The CX Associate Professional Quality is responsible for monitoring and evaluating the quality across call center and back-offi

Full-time

USD 50,000.00 - 60,000.00 per year

Associate Professional Quality - California (Remote)

Remote or San Diego, California

•

Today

Full-time

USD 50,000.00 - 60,000.00 per year

Associate Professional Quality - California (Remote)

Remote or San Francisco, California

•

Today

Full-time

USD 50,000.00 - 60,000.00 per year

Business Systems Analyst

Remote

•

5d ago

Perform systems analysis, develop requirements documentation, and create and conduct customer acceptance tests for all components of the PTR system (more than 45 separate interfaces and components). Analyze new business requirements or changes to existing requirements and generate test data for the following areas: Retail and Commercial Mailer systems PTR Extra Services Mailing Services Confirm Services Ground Shipping Expedited Services Scanners Global Business Business Mail Entry and Payment T

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Full-time

$50+

Product Technical Support Analyst I

Remote

•

Today

Job Description About FIS Are you driven by rigor, inspired by impact, and energized by what's next? At FIS, you'll engage with the most consequential challenges at the intersection of financial services and technology. We operate with the conviction, discipline, and pace expected by the world's most exacting stakeholders. Our edge is our people-individuals who combine judgment with curiosity and deliver results through openness, ownership, and craftsmanship. About the team We are a discreet,

Full-time

Claude AI Business Analyst

Remote or Cincinnati, Ohio

•

Today

Description We are looking for a skilled Claude AI Business Analyst. This role involves working closely with stakeholders to evaluate business processes and identify opportunities for AI-driven solutions. The ideal candidate will have a strong background in business analysis and experience collaborating in discovery calls to assess workflows, data usage, and technology integration. Responsibilities: Participate in discovery calls to analyze and document business processes, workflows, and data f

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Contract

USD 50.00 - 90.00 per hour

Senior Service Designer

Remote

•

Today

Our client is seeking an experienced Senior Service Designer to support federal clients in modernizing services, improving customer experience, and transforming complex, mission-critical systems. In this role, you will work across design, research, policy, operations, and technology to design and implement endtoend service improvements that are humancentered, feasible within federal constraints, and measurable at scale. Job Location: This position requires that the job be performed in the Unite

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Contract

Depends on Experience

Artificial Intelligence (AI) Engineer

Remote or Atlanta, Georgia

•

Today

Description We are looking for an experienced Artificial Intelligence (AI) Engineer to join our team in Atlanta, Georgia. This is a long-term contract position where you will play a pivotal role in advancing AI initiatives across clinical and business operations. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to collaborate across multiple departments to drive innovative solutions in healthcare. Responsibilities: Partner with various

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Contract

USD 69.66 - 80.66 per hour

Technical Support Representative II

Remote

•

Today

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

Full-time

Senior Service Designer- Remote

Remote or Reston, Virginia

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20d ago

ICF is seeking an experienced Senior Service Designer to support federal clients in modernizing services, improving customer experience, and transforming complex, mission-critical systems. In this role, you will work across design, research, policy, operations, and technology to design and implement end-to-end service improvements that are human-centered, feasible within federal constraints, and measurable at scale. Job Location: This position requires that the job be performed in the United Sta

Full-time

USD 119,323.00 - 202,850.00 per year

Applications Analyst, Senior (CPLM) - JH

Remote or Florida

•

Today

At Juno Health, we're not just building software-we're transforming healthcare. As a division of DSS, Inc., Juno Health has specialized in developing forward-thinking health information solutions for more than 30 years. We are seeking a highly skilled and client-focused Senior Applications Analyst to lead the successful delivery of professional services engagements and serve as a subject matter expert for assigned software applications. In this role, you will drive implementations from start to

Full-time

USD 85,000.00 - 110,000.00 per year

Google Cloud (AGBG) Sales Architect

Remote or Chicago, Illinois

•

Today

WHO WE ARE: Accenture is a leading partner to the world's major cloud providers, including AWS, Azure, and Google. Accenture Google Business Group (AGBG) focuses on Cloud solutions leveraging Google's Cloud Platform. Our AGBG professionals deliver a full stack of integrated cloud capabilities across data, edge, integrated infrastructure and applications, deep ecosystem skills, culture of change along with a deep industry expertise to shape, move, build and operate our clients' businesses in the

Full-time

USD 132,500.00 per year

Google Cloud (AGBG) Sales Engineer

Remote or Chicago, Illinois

•

Today

Full-time

USD 94,400.00 per year

Data Analyst IV Healthcare Analytics

Remote or Washington

•

Today

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employmen

Full-time

USD 87,700.00 - 157,800.00 per year

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call center jobs in Charlotte, NC, USA