call center Jobs in dallas, tx

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Analytics Specialist - Call Center Capacity Planning & Staffing Strategy- Remote

Invixon Technologies

•

Remote

Contract, Third Party

Role: Analytics Specialist - Call Center Capacity Planning & Staffing Strategy Location: Remote Key Responsibilities: Capacity Planning: Analyze Workforce Data: Collect and analyze various workforce data, including employee turnover, recruitment, training, call volume, and other relevant metrics to identify staffing needs and gaps.Develop Capacity Plans: Create comprehensive workforce plans and strategies based on data analysis, including forecasting call volume and demand to ensure appropriate
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Posted 1 day ago

Analytics Specialist - Call Center Capacity Planning & Staffing Strategy

Invixon Technologies

•

Remote

Full-time

Capacity Planning: Analyze Workforce Data: Collect and analyze various workforce data, including employee turnover, recruitment, training, call volume, and other relevant metrics to identify staffing needs and gaps. Develop Capacity Plans: Create comprehensive workforce plans and strategies based on data analysis, including forecasting call volume and demand to ensure appropriate staffing levels to meet service level goals. Operational Efficiency: Identify opportunities to improve and maintai
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Posted 2 days ago

Tier 1 Helpdesk Support

TEKsystems

•

Remote or Coppell, Texas, USA

Full-time

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1-2 years of helpdes
Posted 1 day ago | Updated 15 hours ago

Tier 1 Helpdesk Support

TEKsystems c/o Allegis Group

•

Coppell, Texas, USA

Full-time

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1-2 years of helpdes
Posted 3 days ago | Updated 2 hours ago

IT Support

Robert Half

•

Grand Prairie, Texas, USA

Full-time

Description We are looking for a dedicated IT Support specialist to join our team in Grand Prairie, Texas. In this Contract-to-Permanent position, you will provide first-level technical assistance to both internal and external clients, ensuring efficient resolution of technical issues. This role is ideal for someone with a strong foundation in troubleshooting and excellent communication skills. Title: IT Support Location: Grand Prairie, Tx Duration: 6 Month Contract to Hire Pay: $18-22 per hou
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Posted 9 days ago | Updated 2 hours ago

Service Desk Specialist or IT Help Desk (Bilingual: German/English)

Calance

•

Dallas, Texas, USA

Contract

** The quickest way to be considered for this role is to CALL US directly! Click "Apply On Web" or "Apply Now" to access our Recruiter s contact details and give us a call today! ** ** We will NOT accept 3rd Party (C2C) Contractors ** Position:Service Desk Specialist or IT Help Desk (Bilingual: German/English) Job Ref #:43592 Duration:6 Months to Hire (Contract To Hire) Location:ONSITE - Dallas, TX 75225 Pay Rate:OPEN/Market Rate (W2 Only) This role is 100% ONSITE, no remote work is offere
Posted 10 days ago | Updated 2 hours ago

Software Engineer 2

Costco Wholesale Corporation

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Dallas, Texas, USA

Full-time

Software Engineer 3 (multiple positions) JOB DESCRIPTION: Design and develop software applications and programs that support Costco Logistics warehouses and Call Centers. Evaluate and address support problems reported by customers, team members, and suppliers. Prepare detailed specifications that support functional and technical requirements. Interact with other developers, operations, Product Owners, and Business Solutions Analysts to ensure that technical solutions support business needs. Cr
Posted 33 days ago | Updated 5 hours ago

Service Desk Technician

Energy Transfer

•

Dallas, Texas, USA

Full-time

Are you interested in joining our team? Chat with our digital assistant to learn more about our company and apply right from your mobile device! Text ETP to 25000 to get started or apply through this web posting if you prefer. Energy Transfer , recognized by Forbes as one of America's best large employers , is dedicated to responsibly and safely delivering America's energy . We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future a
Posted 60+ days ago | Updated 2 hours ago

Senior Engineering Manager

Gainwell Technologies LLC

•

Dallas, Texas, USA

Full-time

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have
Posted 3 days ago | Updated 1 hour ago

Service Desk Technician

Energy Transfer

•

Dallas, Texas, USA

Full-time

Are you interested in joining our team? Chat with our digital assistant to learn more about our company and apply right from your mobile device! Text ETP to 25000 to get started or apply through this web posting if you prefer. Energy Transfer , recognized by Forbes as one of America's best large employers , is dedicated to responsibly and safely delivering America's energy . We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future a
Posted 60+ days ago | Updated 2 hours ago

IT SERVICE OPERATIONS

Orbitz Technologies Inc

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Remote

Full-time

SENIOR MANAGER, IT SERVICE OPERATIONS (NY OR DC ONLY) Location: Job is fully remote, no location specified Security Clearance Required: No Benefits - Full Relocation Assistance Available - No Commission Compensation - No Bonus Eligible - Yes Overtime Eligible - No Interview Travel Reimbursed - No CANDIDATE DETAILS Seniority Level - Mid-Senior Management Experience Required - No Minimum Education - Bachelor's Degree Willingness to Travel - Occasionally Industry: Legal Job Category: Information T
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Posted 8 days ago

Care Management Support Coordinator II

Pyramid Consulting, Inc.

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Remote

Contract

Immediate need for a talented Care Management Support Coordinator II. This is a 06+ months contract opportunity with long-term potential and is located in Tampa, FL / Charlotte, NC / Hazard, KY / St. Louis, MO / Tempe/Phoenix, AZ(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-78523 Pay Range: $17 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depe
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Posted 2 days ago

Technical Support Representative

MCI Companies

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Dallas, Texas, USA

Full-time

LOCATION Dallas, TX JOB TYPE Full-Time & Part-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet
Posted 11 days ago | Updated 5 hours ago

Customer Service Representative

Pyramid Consulting, Inc.

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Remote

Contract

Immediate need for a talented Customer Service Representative. This is a 15+ months contract to opportunity with long-term potential and is located in CA (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-77216 Pay Range: $19 - $19.32/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Receives and responds to r
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Posted 4 days ago

Care Management Support Coordinator II (Bilingual in Spanish)

Pyramid Consulting, Inc.

•

Remote

Contract

Immediate need for a talented Care Management Support Coordinator II (Bilingual in Spanish). This is a 06+months Contract-to-Hire opportunity with long-term potential and is located in Tampa, FL,Charlotte, NC, Hazard, KY, St. Louis, MO,Tempe/Phoenix, AZ(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-77653 Pay Range: $19 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, a
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Posted 8 days ago

Product Owner with Lexis Nexis

Headway Tek Inc

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US

Full-time, Part-time, Contract, Third Party

Product Owner with Lexis Nexis Remote 1 Year JD Serve as a linchpin between Lexis Nexis vendor and internal / CDE delivery teams Expertise in digital and security domains specifically ability to think through workflows related to implementation of Lexis Nexis security features on Mobile, Portal and Call center experiences Individual will help define product strategy / customer experience for Lexis Nexis Expertise in Scaled Agile and can write both technical and customer experience features /
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Posted 28 days ago | Updated moments ago

Director IT Service Operations > 100% REMOTE

Marencor

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Remote

Full-time

Director IT Service Operations > 100% REMOTE Location 100% REMOTE (BUT > MUST live in NY or Washington, DC area ) Industry: Healthcare / Health Services Possibility of light travel and coming into the office as needed. Our client, a leading professional services organization, is seeking a Senior Manager, IT Service Operations to oversee and optimize the performance of its IT service teams. This is a highly metrics-driven position focused on enhancing operational effectiveness across a global se
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Posted 7 days ago | Updated 17 hours ago

Associate Director, Software Engineering

Chewy

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Dallas, Texas, USA

Full-time

Our Opportunity: Chewy is hiring an Associate Director/Software Development Manager for our Customer Care Technology team in BOS/FLL/MSP/SEA. Thisteam is responsible for the applications used by CC agents to provide best in class customer service to our customers. As an AD, you will be responsible for a team of engineers who will deliver tools and insights to build the Chewy award winning Customer Care experience. This is a high-profile position that will have exposure across business and prod
Posted 60+ days ago | Updated 5 hours ago

Lead Java Engineer

Charles Schwab

•

Southlake, Texas, USA

Full-time

Your Opportunity At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. The Offer Order (O2) team is responsible for Charles Schwab's core client data platform that drives differentiated experiences for customers, accounts, households, and advisors through various channels (Schwab.com, rep tools, branch tools, call center, etc). This group is prima
Posted 60+ days ago | Updated 5 hours ago

Software Engineering Senior Advisors- Hybrid

Cigna

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Remote or Morris Plains, New Jersey, USA

Full-time

The job profile for this position is Software Engineering Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Write and modify complex software application programs, and lead work groups responsible for software development, design, documentation, troubleshooting, and quality testing of contact center applications.Support and enhance applications used by consumers and internal call center agents.Assist in preparing for the adoptio
Posted 8 days ago | Updated 5 hours ago