contact center jobs

Remote

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Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

UCC Supervisor

Alexandria, Virginia

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Today

Overview DecisionPoint seeks a UCC Supervisor to oversee public-facing contact center operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD). This role is responsible for overall project management of complex, multi-task contact center operations supporting high-volume inquiries from the general public across multiple communication channels. The UCC Supervisor ensures service quality, workforce management, operational efficiency, SL

Full-time

AI Functional Tester

San Francisco, California

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Today

Role: AI Functional Tester Location: San Francisco., CA/ REMOTE (PST hours) Required Competencies: Artificial Intelligence (AI) Functional Testing Regression Testing & Automation knowledge Salesforce Agile Must Have Skills: Experience in Leading AI Applications & Projects. Knowledge in AI enabled Customer facing applications. Knowledge in AI Enabled Agent Portal Application Testing build in Salesforce Project & Program Management for multiple Teams Good Communication with Leadership (Sr Direct

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Full-time, Part-time, Contract, Third Party

AI Conversation Engineer (Remote 100%)

Remote

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6d ago

Job Title: AI Conversation Engineer Remote 100% - Must be in EST or CST W2 Core Responsibilities 1. Conversation Design Map out user journeys and conversational flows Write intents, training phrases, prompts, transitions, and error handling Design tone, personality, and overall user experience (UX) 2. NLP / NLU Engineering Train models to classify user intents Define entities and parameters Improve accuracy using analytics and conversation logs 3. Bot Development Build flows, forms, conditio

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Contract, Third Party

Digital Solution Architect

Madison, Wisconsin

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Today

AE Business Solutions is seeking a Solutions Architect with Salesforce platform architecture experience! The Solutions Architect will lead architecture and roadmap planning with Salesforced positioned as a strategic CRM platform. *No C2C inquiries, please Some key responsibilities: Define and guide the Salesforce platform strategy and roadmap within the broader Customer 360 ecosystem, supporting architectural analysis and decision-making around data ownership, system boundaries, and the phased

Contract

Manager of Unified Communications and Collaboration

Columbus, Ohio

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21d ago

Position Summary Onsite in Columbus, Ohio The Manager of Unified Communications & M365 is responsible for the strategic direction, daily operations, and ongoing optimization of the organizations enterprise communication platformsincluding Cisco telephony, Microsoft Teams voice, Direct Routing, voicemail, conferencing, and M365 collaboration services. This onsite leader oversees engineering, administration, support, and lifecycle management of the UC ecosystem, ensuring secure, reliable, and hig

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Contract

80 - 80

Infrastructure Engineer [Multiple Positions Available]

Plano, Texas

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Today

Job Description DESCRIPTION: Duties: Design and implement technical solutions for diverse contact center solutions within the firm. Develop technology strategies, architecture patterns, and roadmaps for various solutions to fulfill business requirements efficiently and within set timelines. Provide application integration and solution support, fostering collaboration with business partners and cross-functional teams to accomplish strategic objectives. Supervise production implementations, supp

Full-time

Salesforce Solution Architect at Chicago, IL (Hybrid Onsite)

Illinois

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6d ago

Role: Salesforce Solution Architect Location: Chicago, IL (Hybrid Onsite) Duration: 12+ Months Interview Mode: Video We are seeking a highly skilled Salesforce Solution Architect with extensive experience in Service Cloud and Agentforce to join our dynamic team. The ideal candidate will possess a strong background in Salesforce consulting and a deep understanding of the full spectrum of Service Cloud and Agentforce capabilities. In this role, you will be responsible for gathering complex busin

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Full-time, Contract, Third Party

MAC Desktop Engineer

Jersey City, New Jersey

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Today

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing

Easy Apply

Third Party, Contract

Depends on Experience

Java Integration Developer - Secure API

Kansas City, Missouri

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Yesterday

Ability to develop new and innovative applications as well as debug and refactor existing code. Strong experience with Java , and JVM tuning is required. Demonstrated experience architecting, developing and deploying high-volume, multi-tiered, distributed mission critical applications is required. Strong software and system design skills are required. Relational database experience and demonstrated abilities in SQL and data modeling is required. 6 plus years experience 1. OCI architecture + han

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Contract

$70 - $80

Senior Technical Project Manager

Middletown, Pennsylvania

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6d ago

Hi All, Hope you are doing well Job: Technical Project Manager Location: Hybrid(Middletown, PA) Description of Duties Serve as a key member of the IT Project Management Office. Plan, execute, and deliver complex technology projects across software development, enterprise architecture, infrastructure, contact center solutions, and enterprise toolsets. Manage IT projects through the full lifecycle using PMBOK-aligned methodologies including, but not limited to, Initiating, Planning, Executing, M

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Third Party, Contract

AWS Amazon Connect Sales Architect

Remote or Irving, Texas

•

Today

We Are: Are you ready to step up to the New and take your technology expertise to the next level? Accenture is looking for passionate and customer obsessed AWS cloud developers and AWS solutions architects to join our AWS Practice. You will help drive innovation, build differentiated solutions, and define new customer experiences for our customers (and customers, customers). You'll work with smart people across our industry, specialist organizations, and technology groups to help our customers g

Full-time

USD 132,500.00 - 302,400.00 per year

Camunda / BPM Developer

New York, New York

•

Today

Easy Apply

Contract, Third Party

Depends on Experience

Sr. Genesys Cloud Engineer

Remote

•

Today

Title: Sr. Genesys Cloud Engineer Location: REMOTE Duration: 6+ Months Contract to hire TN, EAD Video Interview Job Description (must be able to get US government security clearance..) Seeking an experienced Senior Genesys Cloud Engineer to lead the design, implementation, and optimization ofGenesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams. The ideal candidate will have deep expertise inG

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Contract

55 - 58

Genesys Cloud Engineer

Remote

•

Today

Location: Remote Title: Sr. Genesys Cloud Engineer Seeking an experienced Senior Genesys Cloud Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture. Job Specific Duties/Responsibilities: Execute large-scale Genesys Cloud projects, including major upgrades,

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Contract

Depends on Experience

Salesforce Business Analyst

Alameda, California

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Yesterday

A Salesforce Service Cloud Business Analyst analyzes business needs, gathers requirements, and translates them into functional Salesforce solutions, focusing on case management, omni-channel routing, and knowledge bases, working with stakeholders and developers to configure the platform, create user stories, support UAT, and drive continuous improvement for enhanced customer service. Key tasks include leading discovery workshops, designing process flows, supporting integrations (like Amazon Conn

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Contract

Depends on Experience

Business Analyst - Banking - Contract to Hire - Direct client - W2

No location provided

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Today

Essential Job Functions:Manage the Jira Project Board and respond in a timely mannerCreate, manage, and support administrative functions associated with Project Management Tools ? EPPIC, Jira Align, Jira, and ConfluenceProvide support for PLC/SDLC governance, including but not limited to data quality, follow up, and reportingProvision new users in supported applications and maintain existing users? accessRespond to end user support requests effectively and communicate with them to address issues

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Contract

Amelia Developer (Voice & Chat)

Plano, Texas

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6d ago

Position: Amelia Developer (Voice & Chat) Location: San Antonio, TX / Plano, TX / Tampa, FL / Colorado Springs, CO / Chesapeake, VA / Phoenix, AZ - onsite Key Skills & Experience to Highlight Conversational AI Platform Experience: Direct experience with Amelia (formerly IPsoft) is primary. Voicebot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations. NLP & Machine Learning: Strong background in Natural Language Processing, intent reco

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Full-time, Part-time, Contract, Third Party

$DOE

Five9 Technical Trainer

Remote or St. Louis, Missouri

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Today

RESPONSIBILITIES: Kforce has a client that is seeking a Five9 Technical Trainer in Saint Louis, MO. Overview: We are seeking a detail-oriented Technical Training Specialist to assist on the rollout of the Five9 Intelligent Cloud Contact Center and manage this critical function. This role begins with a massive deployment phase-onboarding 200 call centers in the East Region by year-end-before shifting focus to the West Region. Once the initial migration is complete, you will transition into an o

Contract

$90,000 - $120,000 hourly

Salesforce Business Analyst

Hybrid in Alameda, California

•

Yesterday

Title: Salesforce Business Analyst Location : Alameda, CA Duration: Long term A Salesforce Service Cloud Business Analyst analyzes business needs, gathers requirements, and translates them into functional Salesforce solutions, focusing on case management, omni-channel routing, and knowledge bases, working with stakeholders and developers to configure the platform, create user stories, support UAT, and drive continuous improvement for enhanced customer service. Key tasks include leading discove

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Contract

Depends on Experience

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contact center jobs