contact center Jobs

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Genesys Developer

Ventures Unlimited

•

Charlotte, North Carolina, USA

Full-time

Skill: Genesys Developer10+ years of development and Implementation experience with contact center solutions On-premise and Cloud.Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).Configure and troubleshoot Genesys software and hardware components.Integrate Genesys with Third-party applications and Systems.Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting.Experien
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Posted 8 days ago

System Engineer

Collabera LLC

•

New York, New York, USA

Full-time

You can reach me back at OR Position Details: Client: Banking Role: Network Engineer Terms: - 18 Months DAY TO DAY Manages design, configuration, and Certification for a large or several small to medium systems. Deals with most difficult or complex systems and generates new design ideas Working with large VoIP network using Cisco Voice collaboration platforms and solutions including Call Manager/CUCM and Unity Connection Voice Mail MUST HAVES 7+ years of experience working in the networking
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Posted 3 hours ago | Updated moments ago

142538: IT - DTMB - CTO - Network & Telecommunications Services

Key Business Solutions, Inc.

•

Lansing, Michigan, USA

Third Party, Contract

142538: IT - DTMB - CTO - Network & Telecommunications Services - Senior Systems Engineer Lansing, MI(Hybrid) 12 Months Hybrid: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. Local or non/local: Local candidates ONLY (must be located within 2 hours of Lansing, MI) Position Description: Top Skills & Years of Experience: Cisco Unified Contact Center Express (UCCX): 5+ years Cisco Unified Communications Manager (CUCM): 5+ year
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Posted 7 days ago

CRM Solutions & Optimization Product Lead

MCKESSON

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Atlanta, Georgia, USA

Full-time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patien
Posted 1 day ago | Updated 17 hours ago

CRM Solutions & Optimization Product Lead

MCKESSON

•

Fort Worth, Texas, USA

Full-time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patien
Posted 1 day ago | Updated 9 hours ago

Unified Communications Engineer

Synapse Business Systems

•

Washington, District of Columbia, USA

Full-time

Description Client is seeking a highly skilled Unified Communications Engineer to design, deploy, and manage our advanced communication systems. The ideal candidate will bring over 8 years of technical expertise, leadership experience, and a results-driven mindset to ensure seamless communication solutions that meet our business goals. Key Responsibilities: Design and implement scalable VoIP solutions, ensuring seamless voice and video communication. Manage and maintain Cisco Unified Communicati
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Posted 7 days ago

CRM Lead

Tech Mahindra (Americas) Inc.

•

San Jose, California, USA

Full-time

We are looking for CRM Lead in San Jose, CA. Job expectation : Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives.Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing.Analyze business requirements and translate them in
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Posted 19 days ago

Java - Devops- Genesys IVR Consultant

Alltech Consulting Services, Inc.

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Pennington, New Jersey, USA

Contract

Job Title: Consultant | DevOps | Continuous integration - JavaWork Location : Pennington, NJ 08534; Plano, TX; Charlotte, NCContract duration : 9+ months Job Details: Must Have Skills: Javascript Genesys Cloud VXML Detailed Job Description:Experience working on high volume applications Experience in server side frameworks like Spring MVC, Spring Boot, etc Experience building restful web services Experience in performance tuning with good understanding of JVM internals Experience with NoSQL da
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Posted 1 day ago

AWS Connect Developer - ZL

SES

•

Denver, Colorado, USA

Full-time

Sr AWS Connect Developer Location - Denver, CO (onsite) Primary Skills Proficiency in AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch. Strong understanding of contact center operations: IVR systems, call routing, and telephony integrations. Experience with programming languages: React, Python, JavaScript, or Java. Solid knowledge of RESTful APIs, web services, and microservices architecture. Job Description As a Senior AWS Connect Developer, you will design, implement, and m
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Posted 4 days ago

AWS Connect Developer

SES

•

Denver, Colorado, USA

Full-time

Systems Engineering Services is seeking a AWS Connect Developer based out of the Denver CO area. Primary Skills Proficiency in AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch.Strong understanding of contact center operations: IVR systems, call routing, and telephony integrations.Experience with programming languages: React, Python, JavaScript, or Java.Solid knowledge of RESTful APIs, web services, and microservices architecture. Job Description As a Senior AWS Connect Develo
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Posted 5 days ago

AI/ML Architect

Fynbosys Inc

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Chicago, Illinois, USA

Contract

Job Title: Solution Architect (Conversational AI)/ AI/ML Architect Client : United Airlines Hybrid: Chicago 2 days/week at Willis(relo ok) Exp: 14+yrs Background : Modernizing tech stack within Contact Center implementing GenAi into automations and workflows Qualification Call Notes Prefer if they have some Gen AI exposure and have done some previous implementation. Also having Python dev experience would be beneficial. Job Description Solution Architect Conversational AI / NLP Implementation:H
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Posted 3 hours ago

Business Analyst IT L3

iSpace, Inc

•

Torrance, California, USA

Contract

Business Analyst IT L3 Location: Torrence, CA 12 Plus Months Contract Work Type: Hybrid - 40-60% in office, rest in office as needed - Onsite 2-3 days per week Daily Tasks Performed: Requirement Gathering: Gather and analyze business requirements related to the CCaaS system.RFI/RFP Process: Lead the creation and management of the Request for Infoarmation (RFI) and Request for Proposal (RFP) documents. Collaborate with stakeholders to develop detailed RFI/RFP documents that outline specific requi
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Posted 40 days ago | Updated 6 hours ago

Genesys Cloud Architect

United Technology

•

New Jersey, USA

Contract, Third Party

Job Title: Genesys Cloud Architect Location: New Jersey (Hybrid/Remote) Employment Type-Contract/W2 Job Summary: We are seeking a highly skilled Genesys Cloud Architect to join our client's dynamic team. The ideal candidate will have extensive experience in designing, developing, and implementing cloud-based solutions using Genesys Cloud and AWS services. In this role, you will work closely with business stakeholders, technical teams, and leadership to architect, integrate, and optimize custo
Posted 6 days ago | Updated 1 day ago

Salesforce developer (Mulesoft) || Alpharetta , Ga || Hybrid

Saven Technologies

•

Alpharetta, Georgia, USA

Contract

Salesforce Developer role Location Alpharetta, GA (Hybrid 3 days onsite) Must have Skill List: Salesforce Lightning, Salesforce OmniStudio, Salesforce service cloud Hands-on experience on Data Cloud & integration Hands-on experience in Salesforce Omni Channel and administration (e.g., Define routing, queues, managing users, security controls, and data as well as creating roles, profiles, and reports). Position Description: Contact Center -Salesforce The primary focus will be full life cycle of
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Posted 5 days ago

Cisco Unified Content Center System Engineer

Eliassen Group

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Lansing, Michigan, USA

Contract

Description: *Hybrid 2 days a week in Lansing, MI* Our client is looking for a strong candidate who will be responsible for providing design, engineering, technical implementation support, process design, and service design package documentation for the Cisco Unified Contact Center Express (UCCX). This role requires expertise in enhanced call routing and call center agent/supervisor functional requirements. The Senior System Engineer will also provide Level 2 and 3 technical support, training,
Posted 5 days ago | Updated moments ago

Salesforce Developer

Saven Technologies

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Alpharetta, Georgia, USA

Contract

Hi, Salesforce Developer Location Alpharetta, GA (Hybrid 3 days onsite) Rate- $45/hr on W2 If Candidate is local First In person Client interview required and if candidate is non local second In person interview required. Must have Skill List: Salesforce Lightning, Salesforce OmniStudio, Salesforce service cloud Hands-on experience on Data Cloud & integration Hands-on experience in Salesforce Omni Channel and administration (e.g., Define routing, queues, managing users, security controls, and da
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Posted 5 days ago

Interactive Voice Response (IVR) Application Developer, Senior

BlueShield Of California

•

El Dorado Hills, California, USA

Full-time

Job Description Your Role As an Application Developer you will support our Interactive Voice Response (IVR) system as we upgrade to next generation customer service tools and contact center products. In this role you will be responsible for maintaining and enhancing the enterprise IVR system which offers self-service capabilities and serves as the entry point into the contact center. Responsibilities Your Work In this role, you will: Be responsible for the development of enhancements to BS
Posted 1 day ago | Updated 1 hour ago

Senior Genesys Engineer

Judge Group, Inc.

•

Chicago, Illinois, USA

Full-time

Location: Chicago, IL Salary: $120,000.00 USD Annually - $140,000.00 USD Annually Description: Our client is currently seeking a Senior Genesys Engineer Job Summary We are seeking a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and maintaining our contact center solutions to enhance customer and employee engagement and
Posted 28 days ago | Updated 9 hours ago

Sr. Voice Engineer

Soni Resources Group

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Houston, Texas, USA

Contract

We're partnering with a client seeking a Senior Voice Engineer to lead the design, implementation, and support of enterprise voice systems. This role is remote but requires on-site presence for key events such as all-hands meetings, vendor visits, major outages, and HQ voice-related projects. Key Responsibilities: Design, implement, and support VoIP, PBX, SIP trunking, and unified communications systems. Monitor and optimize system performance; apply updates and patches. Troubleshoot advanced vo
Posted 3 days ago | Updated 9 hours ago

Sr AWS Connect Developer - Amazon Connect

SES

•

Denver, Colorado, USA

Full-time

Sr AWS Connect Developer Type: W2 With Benefits - No C2C Sr AWS Connect Developer Denver, CO Primary Skills Proficiency in AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch. Strong understanding of contact center operations: IVR systems, call routing, and telephony integrations. Experience with programming languages: React, Python, JavaScript, or Java. Solid knowledge of RESTful APIs, web services, and microservices architecture. Job Description As a Senior AWS Connect Develope
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Posted 4 days ago | Updated moments ago