Contact center jobs

St. Louis, Missouri

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Today

Momento USA is a global technology consulting, talent acquisition and creative development firm that addresses clients most pressing needs and challenges. We currently looking for Network Infrastructure Engineer - Hybrid role - in Madison, NJ | Manhattan, NY | Boston, MA | Aventura, FL | Seattle, WA - Hybrid (3 days in office). Job Title: Product Owner /Manager, Contact Center Modernization (Amazon Connect Migration Healthcare Payer) Location: St. Louis, MO / Dallas, TX / New York, NY- Hybrid

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Contract, Third Party

Depends on Experience

Customer Service/Call Center Representative

New Albany, Ohio

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18d ago

Encore Talent Solutions has partnered with a client in the Northeast Columbus, OH area to identify a Provider Services/Customer Services Representative on a contract opening running through June 2027 (possible extensions/option to hire). This role will be full onsite with normal first shift business hours (M-F 8a-5p ET)Pay rate will be 18.50/hr *WHILE PRIOR EXPERIENCE WITH HEALTHCARE/MEDICAL RECORDS IS DESIRED, IT IS NOT REQUIRED. WE ARE REALLY TARGETING OVERALL CUSTOMER SERVICE CANDIDATES FOR

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Contract

Support Call Center Agent

Rockville, Maryland

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Today

Software Guidance & Assistance, Inc., (SGA), is searching for a Support Call Center Agent for a CONTRACT assignment with one of our premier Regulatory clients in Rockville, MD. We are seeking 1 full time (40 hours) and 1 part time (20 hours) call center agent to help field calls from investors, registered representatives and other industry professionals. Our Support Center is open Monday-Friday from 8AM to 8PM EST. Hybrid position, required to work 3 days in office and 2 remotely. Responsibilit

Contract

USD 20.00 - 22.00 per hour

Help desk

Harrisburg, Pennsylvania

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Today

The Commonwealth of Pennsylvania has agencies that provide 24/7 services to its citizens. The PM Network Operational Monitoring position will provide first line network technical support to employees and business partners by calling the Enterprise Network Operation Monitoring Network Service Desk outside of regular business hours. This position requires a technical individual with a customer-service-minded approach to dealing with Commonwealth Agency staff and IT teams. The individual will work

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Third Party, Contract

Depends on Experience

HR Call Center

Irving, Texas

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22d ago

My name is Gaurav and I'm a Technical Recruiter at First Tek. We are currently sourcing candidates with the following skills. Kindly forward your resume if interested, do share with your friends and colleagues as well. Job Title: Pre-employment Investigations Associate Location: Irving, TX-- Hybrid Onsite Tuesday and Wednesday Client: American aerospace and defense company Duration: 12 Month Contract Industry: Aerospace Shift: Must be flexible to support multiple time zones Experience: 2 year

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Full-time

Depends on Experience

Inbound Call Center Rep

Indianapolis, Indiana

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21d ago

Agency Interview Type: Phone and in-person Short Description: Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory. Must make it in by 8am but in some cases will allow 8:30. Complete Description: OVERVIEW Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings

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Contract

$10 - $14

IT Help Desk

Harrisburg, Pennsylvania

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Today

Location: Harrisburg, PA Salary: $21.00 USD Hourly - $24.00 USD Hourly Description: About the Role We are seeking a highly motivated Network Operations Center (NOC) Communications Specialist to serve as the primary point of contact for network-related incidents and operational support during after-hours and weekend coverage. This role provides Level 1 operational support, incident management, monitoring, and communication services to ensure the stability and availability of enterprise network

Contract

USD 21.00 - 24.00 per hour

HR Service Center Representative

Irving, Texas

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22d ago

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Full-time

Depends on Experience

Customer Support Call Center Specialist

Pittsburgh, Pennsylvania

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Today

Customer Support Specialist I Hiring Now | No Experience Needed | Onsite- Pittsburgh Pittsburgh, PA Company Overview: We are the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products and Quick Save remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. The Role: As a Patient/Custom

Full-time

Compensation information provided in the description

Customer Care/Call center executive (Hybrid)

Hybrid in Nashville, Tennessee

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Today

Client: State of TN/TN TennCare Job ID: 66548 Job Title: Managed Care Specialist Location: 310 Great Circle Rd. Nashville,Tennessee 37243 Estimated Duration: 11/23/2026 - 06/30/2027 Hybrid Description Our Client is looking to hire a Managed Care Specialist for a hybrid role. No duplicate submissions Our Client provides their workforce with a hybrid work environment. Most positions have a combination of work from home and work in the office, which varies by position, department, and busin

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Third Party, Contract

Depends on Experience

Call Center Support Representative (English & Spanish)

Remote

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5d ago

Job Title: Call Center Support Representative Job Type: Contract / Full-Time Work Mode: Remote Location: USA Language Requirements: English and Spanish Experience: s and Experienced Candidates Welcome Job SummaryWe are looking for a customer-focused Call Center Support Representative with excellent communication skills in English and Spanish. The ideal candidate will handle customer inquiries, provide accurate information, resolve basic issues, and deliver a positive customer experience through

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Third Party, Contract

20+

Customer Care Coordinator

No location provided

•

Today

Your role As a Customer Care Coordinator, your mission is to provide best in class support to US customers while adhering to Edwards Vacuum LLC commercial best practices & further the organizations sales & service objectives. The Customer Care Coordinator is responsible for supporting the Edwards North America Customer Center and managing specified customers within the US geography & globally to improve customer relations and lead to increased revenue. You will Maintains a working knowledge of E

Full-time

Conversational AI Architect

Remote

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Today

Hi, Job Title: Conversational AI Architect / Contact Center AI Architect (with Dialogflow CX / Google CCAI Experience) Location : Remote USA Duration : 3+ Months Responsibilities: Needs to be a Conversational AI Architect / Contact Center AI Architect specifically with Dialogflow CX / Google CCAI Experience Thanks & Regards.., Arun Prasath

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Contract

Depends on Experience

CCaaS Systems Analyst

Remote

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Today

Job SummaryWe are seeking an experienced CCaaS Systems Analyst with hands-on experience in the NICE Contact Center platform to support contact center modernization initiatives. The candidate will collaborate with business stakeholders, developers, architects, and testing teams to gather requirements, document technical specifications, support integrations, troubleshoot issues, coordinate testing, and deliver successful system enhancements and releases. Key ResponsibilitiesServe as a subject matt

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Contract

55 - 60

Nice CXone lead

Remote

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5d ago

Job Title: NICE CXone Lead Location: Remote Duration - 15 Months Job Summary: We are looking for an experienced NICE CXone Lead to lead the design, implementation, configuration, and support of cloud-based contact center solutions. Key Responsibilities: Lead NICE CXone implementation, configuration, and enhancement activities. Manage IVR, ACD, call flows, skills-based routing, and omnichannel capabilities. Integrate NICE CXone with CRM and enterprise applications using APIs. Troubleshoot platfor

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Contract, Third Party

Depends on Experience

Network Engineer (Voice) - Lansing, MI

Hybrid in Lansing, Michigan

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Today

DTS is looking for Network Engineer (Voice)for our direct client position in Lansing, MI Job Description Top Skills & Years of Experience: Cisco Unified Contact Center Express (UCCX): 5+ years Cisco Unified Communications Manager (CUCM): 5+ years Cisco Unity Connections (CUC): 5+ years Local or non/local: Local candidates ONLY (must be located within 2 hours of Lansing, MI) Please note, resource may need to work some weekends or after hours. CTO Senior Systems Engineer Job Description Clien

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Contract, Third Party

DOE

Business Analyst_CCaaS_ Amazon Connect_Health Care_Remote

Remote

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Today

Role:-Business Analyst Location:-Remote Mandatory key skills: Cloud contact center(CCaaS)(Amazon Connect),Business Analysis, Consulting Job Description We are seeking an experienced Contact Center Business Analyst (Senior BA) / Contact Center Discovery Consultant to support a large-scale contact center transformation initiative.The primary responsibility of this role is to lead discovery activities and document the current-state contact center environment, including customer journeys, agent wo

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Third Party, Contract

Depends on Experience

D365 CE Solution Architect

Remote

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4d ago

Hi, Hope you re doing well! We have the below role open, and it is 100% remote. Please review the details and let me know if you re interested. If interested, please share your updated resume and let me know your ideal time to connect for a quick discussion. Title: Senior Solution Architect Microsoft Dynamics 365 CE Customer Service & Contact Center Location: Remote The Senior Solution Architect Microsoft Dynamics 365 CE Customer Service & Contact Center will lead the assessment, architecture, d

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Full-time

$180,000+

Business Analyst

Cincinnati, Ohio

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28d ago

Location: Cincinnati, OH Work Type: Onsite Job Type: Contract Job Summary We are looking for an experienced Business Analyst with strong Life Insurance domain knowledge to support a Contact Center platform implementation. The ideal candidate will have experience working with Life Insurance business teams, gathering and analyzing requirements, defining integrations, and collaborating with architecture, development, testing, and business teams. Experience with NICE CXone and Contact Center e

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Contract, Third Party

$57 - $61

Quality Manager

Remote

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12d ago

The Quality Manager will lead and oversee an integrated quality management program supporting contact center operations across voice, chat, AI-assisted interactions, and overall program performance. This role is responsible for ensuring service quality, compliance, customer experience excellence, and continuous performance improvement through a combination of human-led and AI-enabled quality assurance practices. Key ResponsibilitiesImplement and manage the program's Quality Control Plan (QCP)

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Full-time

110,000 - 130,000