contact center jobs

Phoenix, Arizona

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Today

Akkodis is seeking an Engineer for a contract with a client in Phoenix, AZ. Candidates must have hands-on expertise in building UI and APIs for IVR applications and strong knowledge of VXML, Java, GAAP, and cloud platforms like Five9 or Genesys. Rate Range: $45/hour to 60/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Engineer job responsibilities include: Lead the architecture, design, and development of core IVR products, ensuring sca

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Full-time

USD 45.00 - 60.00 per hour

AWS Connect Subject Matter Expert (SME)

Remote

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6d ago

Position Summary: We are seeking an experienced AWS Connect Subject Matter Expert (SME) to lead the design, implementation, optimization, and support of Amazon Connect contact center solutions. The SME will act as a trusted advisor and technical authority, providing expertise in customer experience (CX) transformation, cloud telephony, and integration with AWS services and third-party applications. Key Responsibilities: Solution Design & ArchitectureLead the design and deployment of scalable, s

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Full-time

$120,000+

Google Cloud Trainer Conversational AI & CCAI Specialist

Remote or Seattle, Washington

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Today

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies. Role: Google Cloud Trainer Conversational AI & CCAI Specialist Loca

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Contract

IT Program Manager

New Jersey

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Today

job summary: Leads a large project or multiple projects that are significant in scope and impact.Supports the infrastructure delivery needs of the Contact Center line of business in a TPM (Technical Project Manager) role. Works independently, with limited direction, and is evaluated through end results.Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an IT environment which m

Contract

USD41 - USD51

Chatbot Lead onsite - Java script, Verint

Atlanta, Georgia

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4d ago

8-10 years of experience in deployment of Chatbot with ability to interface with clients and derive use cases. Good knowledge of Javascript experience Derive, document the existing use cases and technical implementation Design the integrations and document the high level design documentation. Hands-on experience in Verint Conversational AI / Speakeasy (designing, configuring, deploying). Strong knowledge of chatbot frameworks and NLP concepts (intents, entities, dialog management). Familiarity w

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Full-time

Depends on Experience

CTQ/Risk Management

Scottsdale, Arizona

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5d ago

The Call Firm, LLC (TCF) was a U.S.-owned and operated business process outsourcing (BPO) company that served businesses of all sizes. Specializing in contact center solutions, finance, and data management, the company focused on delivering cost-efficient solutions to its clients. Critical-to-Quality (CTQ) factorsAlthough TCF is no longer in business, its CTQ factors would have been centered on performance, service, and efficiency, which are crucial for any BPO provider. Customer satisfaction:

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Full-time

$60,000 - $100,000

Sr. Telecom Engineer

Hybrid in Eden Prairie, Minnesota

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Today

Job Title: Sr. Telecom Engineer Duration: 6 months contract-to-hire Location: (Hybrid) Eden Prairie, MN Job Description: Support our current on-prem telecom systems while playing a key role in our migration to Webex systems. Required Experience: Cisco UCM administrationCisco UCCX administrationWorking with telecom carriers on phone number provisioning, circuits, etc. Desired Experience: Cisco CUIC administrationCisco CUBE router administrationWebex Calling administrationWebex Contact Center ad

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Contract

$70 - $75

Windows 11 Build Engineer

Albany, New York

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6d ago

Location: Albany NY Win11 Contact Center Migration Support Engineer. Contribute to onsite build engineering tasks during business hours and business days. Package new Windows 11 devices for shipment, and when required, prepare additional peripheral devices or equipment for dispatch. Additional peripherals and/or equipment to be supplied. Collaborate with stakeholders to coordinate with end users to receive new devices. Prepare shipping boxes, provided, for the return of old devices. Upgrade t

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Full-time

Depends on Experience

Windows 11 Build Engineer

Syracuse, New York

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6d ago

Location: Syracuse NY Win11 Contact Center Migration Support Engineer. Contribute to onsite build engineering tasks during business hours and business days. Package new Windows 11 devices for shipment, and when required, prepare additional peripheral devices or equipment for dispatch. Additional peripherals and/or equipment to be supplied. Collaborate with stakeholders to coordinate with end users to receive new devices. Prepare shipping boxes, provided, for the return of old devices. Upgrade t

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Full-time

$25 - $31

Windows 11 Build Engineer

Northborough, Massachusetts

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6d ago

Location: Northborough MA Win11 Contact Center Migration Support Engineer. Contribute to onsite build engineering tasks during business hours and business days. Package new Windows 11 devices for shipment, and when required, prepare additional peripheral devices or equipment for dispatch. Additional peripherals and/or equipment to be supplied. Collaborate with stakeholders to coordinate with end users to receive new devices. Prepare shipping boxes, provided, for the return of old devices. Upg

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Full-time

Depends on Experience

Amazon Connect Architect

Remote or Michigan

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Today

Role: Amazon Connect Architect Location: US (Remote) Job Type: Full Time Permanent Key Responsibilities: Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services. Collaborate with cross-functional teams to build innovative CCaaS solutions that enhance customer engagement and agent productivity. To improve customer interactions, implement AI/ML capabilities, including chatbots, sentiment analysis, real-time analytics, a

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Full-time

Service Desk Agent/ Lead (Both 2 Positions) : San Diego, CA (Onsite) : Contract

San Diego, California

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Today

/ Lead (Both 2 Positions) Location: San Diego, CA- 92120 (5 Days Onsite/Week) Duration: 6+ Months Contract Job Summary: We are looking for experienced, customer-focused Contact Center Representatives to join a flexible and collaborative support team serving a critical public sector department. This is a high-impact, front-line role designed to provide responsive, empathetic, and technically informed assistance to residents and internal users. This role is ideal for individuals who are adaptabl

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Contract, Third Party

$20

IVR Architect with M365

Remote

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Today

HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for IVR Architect with M365 in Remote. Below is the detailed job description. Title: IVR Architect with M365 Location: Remote Job Description: Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI pla

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Third Party, Contract

$DOE

AWS Consultant with Amazon Connect experience in Dallas, TX ( Only Locals )

Dallas, Texas

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Today

Job Title: AWS Consultant with Amazon Connect experience Location: Dallas, TX ( Onsite -Local candidates only)Rate: $63/hr on C2CDuration: Long Term Contract No Third Party Interview Process: One Teams Call One Prep Face-to-Face One Client Round (Face-to-Face) Job Description:We are seeking an experienced AWS Consultant with strong expertise in Amazon Connect and related AWS services. The ideal candidate will be responsible for designing, developing, and maintaining cloud-based contact center so

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Contract

Depends on Experience

Chatbot Lead

Hybrid in Atlanta, Georgia

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4d ago

Job Title: Chatbot Lead onsite - Java script, Verint Location: Atlanta, GA, 30346 Hybrid -03 days Mode: Contract Job Description: 8-10 years of experience in deployment of Chatbot with ability to interface with clients and derive use cases. Good knowledge of JavaScript experience Derive, document the existing use cases and technical implementation Design the integrations and document the high level design documentation. Hands-on experience in Verint Conversational AI / Speakeasy (designing, con

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Contract

$60+

Telecom Engineer

Orlando, Florida

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Today

Software Guidance & Assistance, Inc., (SGA), is searching for a Telecom Engineer for a Contract assignment with one of our premier Hospitality clients in Orlando, FL. * Open to remote* Responsibilities: This position provides engineering support and consultation for the design, development and implementation of technical solutions within the company's telephony and contact center telecommunications environments within a complex multi-location, multi-national, and multi-vendor infrastructure

Contract

USD 58.00 - 60.45 per hour

Salesforce Technical Architect

Remote

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4d ago

Salesforce Technical ArchitectRemote - EST Contract Key skills :- Service Cloud must, Contact Center, LWC, APEX. JD: 12+ years of experience in overall experience. Of this 4+ years at least in Salesforce as Salesforce Architect Should have worked atleast 6-7 years in Salesforce Should have experience in communicating with customer stakeholders strong communication skills Develop customized solutions within the Salesforce platform to support critical business functions and meet project objective

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Contract, Third Party

Depends on Experience

Customer Support

Englewood, Colorado

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7d ago

Job Title: Specialist I, Admissions (ROPS) Location: Englewood, CO Duration: 4+ months with extensions GENERAL PURPOSE OF THE JOB: Provide Contact Center-based support via phone, email, fax, and web to facilitate placement requests for those patients who choose Client visiting or permanent dialysis; Facilitate the placement by using the tools and resources associated with DGS; Actively contribute to the Client Guest Services (DGS) CRM knowledge databases; Adhere to the process while contributin

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Contract

Depends on Experience

Customer Support

Malvern, Pennsylvania

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7d ago

Job Title: Specialist I, Admissions (ROPS) Location: Malvern, PA Duration: 4+ months with extensions GENERAL PURPOSE OF THE JOB:Provide Contact Center-based support via phone, email, fax, and web to facilitate placement requests for those patients who choose Client visiting or permanent dialysis; Facilitate the placement by using the tools and resources associated with DGS; Actively contribute to the Client Guest Services (DGS) CRM knowledge databases; Adhere to the process while contributing p

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Contract

Depends on Experience

AWS Connect Engineer

St. Louis, Missouri

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3d ago

Role: AWS Connect Engineer Location: Saint louis, Missouri, Dallas, Texas, Tri State region (New York, New Jersey, Connecticut) and San Francisco Bay area, California (San Ramon, San Jose, Santa Clara, Fremont, etc.),people based out of all these locations need to go to office. Note 2: Pls submit with availability for Sat (9/13) between 10am to 5pm EST Job Description We are seeking a skilled and motivated AWS Connect Engineer to join our cloud engineering team. The ideal candidate will have han

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Third Party, Contract

Depends on Experience

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contact center jobs