Contact center jobs in chicago, il

Hybrid in Westmont, Illinois

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14d ago

Title: Genesys Contact Center Application EngineerLocation: Hybrid (1 day onsite) - McKinney, TX or Westmont, ILDuration: Contract to hireWork Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Job Summary:We are seeking an experienced Genesys Contact Center Applications Engineer to join our growing IT team. In this role, you will be responsible for designing, building, and maintaining our cloud contact center platform with a primary focus on Genesys Cloud CX to ensure an ex

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Third Party, Contract

$54 - $64

Senior Software Engineer - Contact Center Technology

Chicago, Illinois

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Today

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Section 1: Position Summary At Ascensus, we are building a team that is empowered to use AI to solve the business needs by having a rapid development and deployment pipeline with a focus on rapid iteration, continuous delivery, and intelligent automation. We are looking to add a soft

Full-time

Compensation information provided in the description

Salesforce Architect with Contact Center transformation exp

Remote

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Yesterday

Salesforce Architectwith Contact Center transformation expFranklin, Tennessee (Prefer local but ready for remote for strong candidate) Contract or FTE (Both Available) End Client - Service Sector Experience - 12+ Years Salesforce Architectwith 12 + years of experience inSalesforceArchitecture and delivery. Salesforce Architectfor Contact Center transformation with experience designing scalableSalesforceService Cloud, Automotive Cloud, Experience Cloud and Data Cloud solutions. Own Customer360,

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Contract, Third Party

70 - 75

Senior Full Stack Software Engineer – Workforce Management & Contact Center Platform

Remote

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Yesterday

Senior Full Stack Software Engineer Workforce Management & Contact Center PlatformJob OverviewWe are seeking experienced Senior Full Stack Software Engineers to join a high-impact team building and enhancing a modern Workforce Management (WFM) and Contact Center platform. The ideal candidate will have 610 years of professional software engineering experience with strong expertise across backend and frontend development, cloud-native architectures, AWS, Kubernetes, Docker, APIs, and third-party

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Contract

Depends on Experience

Senior D365 Contact Center Functional Consultant (CCaaS / Omnichannel SME)

Remote

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Yesterday

Position Title: Senior Dynamics 365 Contact Center Functional Consultant (CCaaS / Omnichannel SME) Department: IT - Delivery Start Date: ASAP Location: Remote Requirements About CompQsoft Digital Founded in 1997, CompQsoft Digital is a leading next-generation AI transformation partner focused on helping enterprises reinvent customer engagement and reshape business processes. With deep expertise in Microsoft AI technologies, we empower organizations to unlock the full potential of AI across their

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Contract

Depends on Experience

Senior Data Scientist - Healthcare Contact Center Sales and Routing Analytics - Remote

Remote or Minnetonka, Minnesota

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Today

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together We are seeking a highly capable Senior Data Scientist to support our Healthcare Sales & Distribution or

Full-time

USD 112,700.00 - 193,200.00 per year

Senior Solution Architect

Remote

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Today

Tittle: Senior Solution Architect Location: Remote Duration; 9 Months Education: BS in Computer Science, Information Systems, Engineering, or other related disciplines, or equivalent technical experience/certification. An advanced degree (MS) is preferred but not required. Experience: Must have at least 8 10 years of progressive experience in solution architecture, with at least 3 5 years designing and implementing enterprise-scale contact center or customer engagement platforms in a federal gov

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Contract

Depends on Experience

Remote :: Senior Genesys Cloud CX & Epic Healthcare Integration Expert

Remote

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8d ago

Senior Genesys Cloud CX & Epic Healthcare Integration Expert Remote 6+ Months Video Healthcare Integration experience is required Overview A senior consultant to lead a strategic assessment of Genesys Cloud CX and Epic Contact Center/Patient Engagement capabilities for a healthcare organization. This is a consulting and advisory engagement, not an implementation or support role. The consultant will evaluate platform capabilities, identify areas of overlap, and provide recommendations regardin

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Third Party, Contract

65 - 75

Amazon Connect Lead

Remote

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9d ago

Hi, This is Viswanath from Saksoft. I have an exciting opportunity as a Amazon Connect Lead with one of our clients. If you are interested in this opportunity, please share your updated Resume to proceed further. Job Title: Amazon Connect Lead Location: Atlanta, GA (Onsite ) Hire Type: Contract Duration: Long Term Job Description: Primary Technical Skill Contact Center Technical Lead Experience 8 years Role Overview Handle service delivery and ensure performance across all Amazon Connect Imple

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Contract

Depends on Experience

Lead CCAI Engineer

Remote

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3d ago

We are seeking a Senior AI / Cloud Engineer to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI). The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event-driven, cloud-native services that leverage enterprise-approved LLMs to deliver real-time insights, guidance, and automation across contact center and agent-facing applications. Key Responsibilities Ma

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Contract

Depends on Experience

Product Owner/Manager with AWS Connect

Remote

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Yesterday

Role: Product Owner/Manager with AWS Connect Location: Remote Job Type: C2C/W2/1099 Visa: Any Must have skills: We are seeking a strategic and execution-oriented Senior Product Owner to lead a large-scale AWS Connect Telephony Migration & Modernization Program for a major healthcare payer organization.

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Contract

75 - 80

Cyara Tester

Remote

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16d ago

Job Description Develop, maintain, and execute CYARA automated test scripts. Build automated suites for regression, smoke, and functional testing. Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS. Analyze CYRA reports and troubleshoot failures Test CXone Studio/Architect IVR flows, routing strategies, queues & skills. Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. Load & Performa

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Full-time

Depends on Experience

Twilio Voice Technical Product Owner - Remote

Remote

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Today

Experience: 12+ Years Interview Process: 1st Round 30-min Screening 2nd Round Indium Technical Interview 3rd Round Client Interview Mandatory Skills: Twilio Voice Twilio IVR Twilio Inbound & Outbound Twilio Insights / Analytics Contact Center Platforms Technical Product Ownership Healthcare Domain SQL / Database Knowledge Role Requirements: 10+ years of experience as a Technical Product Owner. Strong hands-on experience with Twilio Voice, IVR, and Twilio Insights reporting. Expe

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Full-time

Depends on Experience

Full Stack Software Engineer

Remote

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Today

Job Title: Full Stack Software Engineer- Contact Center / WFMLocation: 100% RemotePosition Type: Long Term ContractWhat You''ll DoBuild and ship features across the WFM platform and/or the broader contact center platform, working in close, continuous collaboration with the client''s internal engineering team.Participate actively in design discussions and delivery planning, not just implementation - this MVP is explicitly designed to involve engineers in shaping the product, not just coding to sp

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Contract

Depends on Experience

Senior Dynamics 365 & Copilot Analyst

Remote

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3d ago

A client of Innova Solutions is immediately hiring for a Senior Dynamics 365 & Copilot Analyst. Position type: Fulltime Contract Duration: 6 months Location: Tampa FL (Remote) Key Responsibilities Administer and configure Dynamics 365 Customer Service Premium, including case management, queues, SLAs, entitlements, agent productivity tools, and security. Design, develop, and support Microsoft Copilot Studio agents, voice bots, and self-service solutions integrated with Dynamics 365 and Dataver

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Contract

Depends on Experience

GENAI CCAS Application Developer

Remote

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2d ago

Job Title: GEN AI CCAS Application Developer Location: Washington, DC Type: Contract To Hire Compensation: $56.23 - $62.00 per hour Work Model: Remote(Quarterly Travel to Gaithersburg, MD) Hours: 40.0 Security Clearance: Ability to obtain a Public Trust Clearance Overview This is a cloud application development role focused on building and enhancing AI-powered contact center solutions using Amazon Connect, Amazon Lex, Amazon Bedrock, and AWS serverless technologies. The developer will create int

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Contract

$56.23

AI Technical Project Manager

Remote

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7d ago

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company''s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing

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Contract

$70 - $80

Senior UC Engineer

Remote or Chicago, Illinois

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Today

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organizat

Full-time

Sr Manager - IT Appl Dev - Chatbots/Voicebots

Chicago, Illinois

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Today

Description Job overview and responsibilities The Senior Manager of IT Application Development will be pivotal in leading a team dedicated to developing innovative solutions for our Corporate Safety Operational Risk and Corporate Medical business units. This position will drive technological advancements and shape our company's future amid ongoing transformations. As a leader, you will have exceptional leadership and communication skills and a deep understanding of driving organizational change,

Full-time

Director, Customer AI Automation

Chicago, Illinois

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Today

Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job Overview and Responsibilities This Director - Customer AI Automation role will be responsible for establishing and leading United's Retai

Full-time

Contact center jobs in Chicago, IL, USA