Contact center jobs in chicago, il

Contact Center Architect (Amazon Connect)

Remote

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26d ago

Role: Contact Center Architect (Amazon Connect) Location: Remote Job Description: Own the end-to-end architecture of the Amazon Connect contact center across member, provider, and self-service journeys. Design IVR / IVA and contact flows, routing strategies, queueing, and omnichannel (voice, chat, callback) experiences optimized for self-service and containment. Architect caller authentication and identity flows including data-driven verification, integration with member/provider systems of reco

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Contract

Depends on Experience

Contact Center Architect

Remote

•

Today

Contact Center Architect Healthcare Remote is fine(EST or CST) c2c or w2 independent contractors Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience Business IT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role) Drive the conversation with the business - lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and

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Full-time, Part-time, Contract, Third Party

Contact Center Architect

Remote

•

6d ago

Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience BusinessIT Bridge Authentication, Self-Service & Containment Focus Role SummaryWe are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. This is not a back-room engineering role. The person we are looking for is the connective tissue between the business

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Full-time

90 - 95

Contact Center Integration Architect :: Remote Job

Remote

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27d ago

Role: Contact Center Integration Architect Location: Remote Duration: 12+ Month Contract We are seeking a Technical Contact Center Integration Architect to lead the evolution of our customer experience (CX) ecosystem. The ideal candidate will design, govern, and guide the deployment of seamless integrations connecting communication infrastructure, telephony networks, AI self-service engines, and enterprise CRM platforms. The role will ensure real-time customer context delivery and secure d

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Contract, Third Party

$76 - $80

Microsoft Dynamics 365 Customer Service & Contact Center -Architect - Full Time

Remote

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12d ago

Position Title: Senior Solution Architect Microsoft Dynamics 365 CE Customer Service & Contact Center Location:Remote Work Long Term Job Description: 15+ years in CRM/Customer Service/Contact Center solutions, with 8+ years in Microsoft Dynamics 365 CE and 5+ years as a Solution/Enterprise Architect.Strong expertise in Dynamics 365 Customer Service, Dynamics 365 Contact Center, Dataverse, Power Platform, Power Apps, Power Automate, and Copilot Studio.Architect enterprise CCaaS/Contact Center sol

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Full-time

$160,000 - $200,000

Contact Center Architect

Remote

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5d ago

Contact Center Architect Healthcare Remote ( EST and CST candidates only ) Resource has to be on our W2 Need Candidates from Development Background, Amazon connect & AWS experience. Experience : Level 15+ years Candidate should have excellent communication skills. Required Experience & Skills Experience 10+ years of overall IT experience, with a track record of delivering customer-facing solutions. 46+ years in AWS cloud / solution architecture. 3+ years hands-on with Amazon Connect in product

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Contract

Depends on Experience

Five9 Architect – Contact Center / CCaaS

Remote

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19d ago

JOB TITLE: Five9 Architect Contact Center / CCaaS Location: Remote Experience: 1015 Years Job Summary We are seeking a senior Five9 Architect to lead the architecture and technical design of enterprise Five9 contact-center / CCaaS solutions. The ideal candidate should have deep Five9 expertise and the ability to define end-to-end contact-center architecture covering IVR, routing, integrations, APIs, scalability, security, reliability, and enterprise application connectivity. Key Responsi

Contract, Third Party

Depends on Experience

Amazon Connect Contact Center Engineer

Remote

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27d ago

Job Summary: We now need someone with experience working at a Lead level. We are working to redesign a CI/CD pipeline for Amazon Connect so the pipeline uses AI to accelerate feature creation & delivery. Well need a lead whos skilled in this area. The skillset includes experience in designing, implementing, and supporting cloud-based contact center solutions. Strong hands-on expertise in Amazon Connect, Amazon Lex, AWS Lambda, Harness, CI/CD pipelines, Terraform, and GitHub Actions, with proven

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Contract

Depends on Experience

Salesforce Service Cloud / Contact Center Architect

Remote

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20d ago

We are seeking an experiencedSalesforce Service Cloud / Contact Center Architectto support a large-scale transformation of a global retail organization's Contact Center environment. The architect will play a key role in the modernization and migration of the existingOracle-based Contact Center platform to Salesforce Service Cloud, helping define the target architecture, integration strategy, migration approach, and overall Salesforce solution. The ideal candidate will have deep hands-on experien

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Contract, Third Party

75 - 80

Senior Contact Center Support Specialist (Amazon Connect)

Remote

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28d ago

Client: One of Canada's top 5 banks Location: Toronto, ON Fully Remote open to US applicants Type: Full-time, permanent Hours: 37.5 per week Level: Senior (5+ years) About the role Our client, one of Canada's top 5 banks, is looking for a Senior Contact Center Support Specialist to provide expert-level technical support for their Amazon Connect environment. You'll troubleshoot complex issues across IVR, routing, and AWS integrations, lead knowledge-sharing and training sessions, maintain system

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Full-time

Depends on Experience

AWS Contact Centre lead

Remote

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12d ago

Role: Contact Center Architect Healthcare Location: Remote Job Type: C2C/W2/1099 Amazon Connect | Member, Provider & Self-Service Experience BusinessIT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role) Drive the conversation with the business lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and the why behind every requirement. Bridge business and IT

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Contract

70 - 80

Product Manager with Contact Centre

Remote

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21d ago

Job Title: Product Owner /Manager, Contact Center Modernization (Amazon Connect Migration Healthcare Payer) Location: Remote Job Type: C2C/W2/1099 AI, Contact Center Modernization, HealthCare, Migration Job Description: Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable,

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Contract

70 - 80

Hiring for Business Analyst Location: Remote

Remote

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Today

Job Description Location : Remote We are seeking an experienced Contact Center Business Analyst (Senior BA) / Contact Center Discovery Consultant to support a large-scale contact center transformation initiative. The primary responsibility of this role is to lead discovery activities and document the current-state contact center environment, including customer journeys, agent workflows, IVR structures, routing models, telephony configuration, operational processes, applications, integrations, an

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Contract

50 - 57

CCM Lead/ Engineer

Remote

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11d ago

Must have Skills: Contact Center Management, Root Cause Analysis, Release and deployment, Amazon Connect, Good To Have Skills: AWS Lambda, Job Description: Troubleshoot and resolve Amazon Connect bugs, issues, and incidents reported by business and Contact Center teams.Analyze Contact Flows, routing, queues, agent configuration, integrations, and AWS components to identify the root cause of issues.Develop and implement engineering fixes, enhancements, and technical solutions to address identifie

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Contract

$50 - $60

Customer Service Representative / Call Centre Agent

Remote

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27d ago

About the Company Infinite Computer Solutions is a global technology solutions and services provider specializing in digital transformation, IT consulting, application management, and business process outsourcing. The company partners with leading enterprises across industries such as healthcare, telecom, and technology to deliver scalable, customer-centric solutions. With a strong focus on innovation, quality, and operational excellence, Infinite enables organizations to enhance customer experi

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Full-time

Depends on Experience

Google Cloud Platform Infrastructure - DevOps Engineer

Remote or Hybrid in Minneapolis, Minnesota

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Today

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing

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Third Party, Contract

Depends on Experience

Business Analyst / Principal Quality & Speech Analytics Analyst

Remote

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21d ago

Detail-oriented with excellent organizational skills and the ability to manage multiple tasks. Ability to work independently in a fast-paced environment and meet quick deadlines. Knowledge of Callminer (or other speech analytics software) required. Knowledge of Tableau reporting. Ability to perform coding, programming, and operation of voice recordings within software and its interface (API) platform. Serves as liaison to IT Data Analytics to ensure software coding and administration result

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Contract

Depends on Experience

Job Title: Business Analyst – Digital Transformation - REMOTE

Remote

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4d ago

Business Analyst Digital TransformationJob Type: Contract Work Arrangement: Remote Travel Requirement: 20% across the Midwest region Experience Required: 58 Years Industry: Healthcare, Telecommunications, and Banking Number of Openings: 4 Job DescriptionWe are seeking four experienced Business Analysts to support digital transformation initiatives for enterprise clients across the healthcare provider, telecommunications, and banking sectors. The ideal candidates will serve as a key liaison betw

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Contract

65+

IT Project Manager

Remote

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24d ago

About Convene Inc. Convene, Inc. is a Tampa based, award-winning technology services organization with offices and resources throughout the US, Mexico, and India. We have successful, referenceable customers, competitive benefits, and high-growth opportunities. Purpose of the Position: Role: IT Project Manager Reporting to the Director, Program Management The Information Technology Project Manager will lead complex, cross-organizational CRM and digital transformation initiatives. This role requ

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Third Party, Contract

$80 - $90

Telephony Cloud Engineer 6525375

Remote or Redmond, Washington

•

Today

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for

Full-time

USD 50.00 - 77.00 per hour

Contact center jobs in Chicago, IL, USA