contact center Jobs in chicago, il

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Senior Delivery Lead / Contact Center / REMOTE

Motion Recruitment Partners, LLC

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Remote or North Chicago, Illinois, USA

Full-time

We have a fully remote opportunity for a driven Senior Delivery Lead to work in our client's Contact Center Solutions Technology team. This team within their BTS Technology enables the rest of their associates in Contact Center Operations carry out its mission in serving their patients. A Delivery Lead is responsible for planning, coordinating, and delivery of defined deliverables as part of a larger program and almost always requires engagement from multiple teams. Key responsibilities include
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Posted 19 days ago | Updated 20 hours ago

Contact Center Tester - Remote / Telecommute

Cynet Systems

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Remote or Cary, North Carolina, USA

Contract

Job Description: Responsibilities: IVR Testing: Ensuring that Interactive Voice Response systems are functioning correctly, including accurate navigation, voice recognition, and call routing. AWS Integration Testing: Verifying that the contact center system integrates seamlessly with other AWS services like Amazon Connect etc. UI Automation with Playwright: Automating UI tests to ensure the functionality of the IVR interface, both through browser-based interfaces and in headless mode. Test
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Posted 1 day ago | Updated 1 day ago

Remote-Customer Service Analysts/Contact Center Support-CH

Empower Professionals

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Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually. Closed workspace (any room that can be closed by a door, office, bedroom, etc.) No shared living spaces unless living alone If the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.) Highspeed Internet verification (screenshot of bandwidth,
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Posted 3 days ago | Updated 2 days ago

Customer Service Analysts/Contact Center Support - Only W2

Empower Professionals

•

Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually.Closed workspace (any room that can be closed by a door, office, bedroom, etc.)No shared living spaces unless living aloneIf the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.)Highspeed Internet verification (screenshot of bandwidth, Fi
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Posted 10 days ago | Updated 3 days ago

Contact Center Supervisor

Infinite Computer Solutions (ICS)

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Remote

Full-time

CMO Operations Supervisor Overview The Customer Service Supervisor/Operations Supervisor monitors the daily operations of a team responsible for triaging daily referrals, preparing and scheduling medical examinations. The Supervisor provides departmental leadership and supervision of contact center employees, and the position requires strong communication and leadership skills with the ability to prioritize and delegate effectively to ensure quality, customer experience and performance metrics
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Posted 60+ days ago | Updated 3 days ago

Avaya Engineering Lead - Remote

The Brixton Group

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Remote

Contract, Third Party

Job Title: Avaya Engineering Lead Location: Remote Duration: 12+ Months (Possibilities of Extension) JD: As a Senior Network Engineer Avaya Contact Center, you will be joining a diverse and highly collaborative team fully staffed with all the essential roles necessary to make up a highly functioning team.Together we form the firm's Voice Services Contact center and support Platforms that allow the firm's employees to interact with each other no matter what part of the country in which they are
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Posted 1 day ago

Genesys Routing and Design

VISION INFOTECH INC.

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Pennsylvania, USA

Third Party, Contract

Hi, Hope you're doing well!! Please find the requirement below. If you find yourself comfortable with the requirement please reply back with your updated resume or call me back at Position Genesys Routing and Design Location 100% Remote Duration 6+ Months LinkedIN Client won't be able to sponsor any visa Requirements: 7 years of experience in Information Technology and Application Support. Experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email. Advance
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Posted 9 days ago | Updated 1 day ago

Product Owner (Acqueon Dialer)

Rivi Consulting Group

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Remote

Contract

Seeking an experienced and driven Product Owner specializing in Call Center Dialer Management with a deep understanding of Acqueon s platform and its integration with contact center solutions like Twilio. This role will serve as the key liaison between business stakeholders, technical teams, and third-party vendors to optimize outbound and inbound dialing strategies, improve customer engagement, and ensure the seamless operation of the Acqueon suite. The ideal candidate will have a strong backgr
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Posted 11 days ago

Senior Genesys Engineer

Judge Group, Inc.

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Chicago, Illinois, USA

Full-time

Location: Chicago, IL Salary: $120,000.00 USD Annually - $140,000.00 USD Annually Description: Our client is currently seeking a Senior Genesys Engineer Job Summary We are seeking a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and maintaining our contact center solutions to enhance customer and employee engagement and
Posted 47 days ago | Updated 8 hours ago

Customer Service Representative CWB (Bilingual Spanish)

Sunrise Systems, Inc.

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Chicago, Illinois, USA

Contract

Job Title: Customer Service Representative CWB (Bilingual Spanish) Location: Chicago, IL 60631 Duration: 6 Months (Possible Extension or Conversion) Position Type: Hourly contract Position (W2 only) Note: Bilingual candidates only Interview process-Onsite interview Conversion Annual Salary Range is $42K-$44K Job Hours of operation 7:30am-8:00pm central time Job Schedule-5 days in office- Some Saturday hours may be required. TEMP TO PERM Job Hours-40 hours Job Summary: The CWB Representative r
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Posted 57 days ago | Updated 1 day ago

Developer Analyst IT

Medline Industries, LP

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Northfield, Illinois, USA

Full-time

Job Summary This role requires strong communication skills and the ability to work effectively across teams to deliver high-quality solutions that enhance the efficiency and effectiveness of our Contact Center operations. Job Description Responsible for developing and implementing Contact Center technology systems such as Genesys CCaaS, Avaya & 8X8. Collaborating with business users to understand requirements and assist migration from different voice platforms to CCaaS technologies. MAJOR RE
Posted 43 days ago | Updated 9 hours ago

Senior Developer - IT Digital Service

United Airlines

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Chicago, Illinois, USA

Full-time

Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities The Senior Developer, IT will be responsible for the development of our critical applications within the cont
Posted 15 days ago | Updated 12 hours ago

Infrastructure Platform Manager

MMD Services, Inc

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Elmhurst, Illinois, USA

Full-time

We have several reputable client organizations who are looking for a skilled and experienced Infrastructure Platform Manager to join a long-term project. The ideal candidate should possess strong organizational and communication skills, with a proven ability to coordinate and manage projects effectively. The Infrastructure Architecture Manager will provide technical and managerial leadership, ensuring the strategic development, execution, and optimization of infrastructure technologies. This pos
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Posted 53 days ago | Updated 19 days ago

Manager - IT Application Development

United Airlines

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Chicago, Illinois, USA

Full-time

Description Find your future at United! We're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-i
Posted 60+ days ago | Updated 12 hours ago

Senior Cyber Security Engineer II (Customer Engagement Technology)

Walgreens

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Deerfield, Illinois, USA

Full-time

Job Description Job Summary Protect Customer Engagement Technology (CET) organization's systems, networks, and data from cyber threats that include but not limited to Contact Center Platforms, Genesys, IVRs, Chat VA, 2 Way SMS, CPM, Salesforce and other as needed. Responsible for building, designing, documenting, implementing, maintenance and managing complex security solutions, as well as conducting threat assessments, vulnerability analyses, and incident response. Staying up to date on the l
Posted 22 days ago | Updated 12 hours ago

CRM Lead Genesys Cloud CX

Braintree Technology Solutions

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Remote

Full-time

Looking for CRM Lead for San Jose, CA. Remote is okay as long as they have all the skills .. Lateral - 140-145K per annum Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service
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Posted 2 days ago

Amazon Connect Engineer

Centraprise Corp

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Remote

Full-time

Job Title: Amazon Connect Engineer Location: REMOTE Duration: Fulltime Employment (Permanent) Job Description Must Have Technical/Functional Skills Experienced Amazon Connect professional with at least 7 years of hands-on experience in designing, implementing, and optimizing cloud-based contact center solutions The ideal candidate will have expertise in AWS services, IVR design, call routing, and integration with third-party applications. Amazon Connect Core ExpertiseAmazon Connect Call Flows,
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Posted 16 days ago

CRM lead with Oracle Service Cloud

Info Way Solutions

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Remote or Santa Clara, California, USA

Contract

Duration - 6+ months Skills - CRM lead with Oracle Service Cloud Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectatio
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Posted 30 days ago

Genesys & Oracle Cloud developer

Cloudious

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Remote or US

Third Party, Contract

Job title: Genesys & Oracle Cloud developer Location: Remote Rate: $70/hr on C2C Experienced CRM Lead, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job expectation : Lead onsite CRM initiatives i
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Posted 32 days ago | Updated 20 hours ago

DHS HQ Desktop Support Services

SAIC

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Remote

Full-time

Job ID: 2506170 Location: REMOTE WORK, DC, US Date Posted: 2025-06-03 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-time Shift: Day Job Travel: Yes, 10 % of the Time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: Top Secret Potential for Remote Work: No Description SAIC is seeking incumbent and external talent to support the Department of Homeland Security HQ Desktop Support Services 3.0 (DSS 3.0) contract. These positions will
Posted 9 days ago | Updated 9 hours ago